Study Patient Satisfaction with Covid-19 Self-Isolation At-Home Services Monitoring
The extent of COVID-19 transmission in Jakarta has overwhelmed healthcare facilities, making it challenging to accommodate all incoming patients. Jakarta initiated the COVID-19 Self-Isolation Patient Monitoring Program at each Community Health Center (Puskesmas). This crucial initiative was implemen...
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| Format: | Article |
| Language: | English |
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Universitas Nahdlatul Ulama Surabaya
2024-02-01
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| Series: | Jurnal Ilmiah Kesehatan |
| Subjects: | |
| Online Access: | https://journal2.unusa.ac.id/index.php/JHS/article/view/4328 |
| _version_ | 1797243172481400832 |
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| author | Lubna Lubna Baequni Boerman Shafira Salsabila Samara |
| author_facet | Lubna Lubna Baequni Boerman Shafira Salsabila Samara |
| author_sort | Lubna Lubna |
| collection | DOAJ |
| description | The extent of COVID-19 transmission in Jakarta has overwhelmed healthcare facilities, making it challenging to accommodate all incoming patients. Jakarta initiated the COVID-19 Self-Isolation Patient Monitoring Program at each Community Health Center (Puskesmas). This crucial initiative was implemented during the peak pandemic
period from March to May 2022. To assess the program's success, 100 respondents were selected through purposive sampling to participate in this research. The objective of this study was to evaluate patient satisfaction and explore the relationship between patient characteristics and the five dimensions of service quality based on the SERVQUAL model. The analysis revealed an overall patient satisfaction rate of 88%. Additionally, through Chi-square analysis, the findings highlighted a significant relationship between employment status (P-value = 0.017) and service quality dimensions, including tangibility, reliability, responsiveness, assurance, and empathy (each with a P-value = 0.001) about patient satisfaction. However, lower satisfaction levels were identified in specific areas, such as the daily monitoring of a patient's conditions during self-isolation (75%), the availability of free swab tests at the Puskesmas (77%), and the prioritization of patient care during self-isolation (78%). This study outlines the program's strengths and areas that require service improvement to enhance patient satisfaction.
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| first_indexed | 2024-04-24T18:50:53Z |
| format | Article |
| id | doaj.art-a3712b5b21db4afcb4cc5f134ba52d95 |
| institution | Directory Open Access Journal |
| issn | 1978-6743 2477-3948 |
| language | English |
| last_indexed | 2024-04-24T18:50:53Z |
| publishDate | 2024-02-01 |
| publisher | Universitas Nahdlatul Ulama Surabaya |
| record_format | Article |
| series | Jurnal Ilmiah Kesehatan |
| spelling | doaj.art-a3712b5b21db4afcb4cc5f134ba52d952024-03-27T00:53:02ZengUniversitas Nahdlatul Ulama SurabayaJurnal Ilmiah Kesehatan1978-67432477-39482024-02-01170110.33086/jhs.v17i01.4328Study Patient Satisfaction with Covid-19 Self-Isolation At-Home Services MonitoringLubna Lubna0Baequni Boerman1Shafira Salsabila Samara2UIN Syarif Hidayatullah JakartaSyarif Hidayatullah Jakarta State Islamic University, Jakarta, IndonesiaSyarif Hidayatullah Jakarta State Islamic University, Jakarta, IndonesiaThe extent of COVID-19 transmission in Jakarta has overwhelmed healthcare facilities, making it challenging to accommodate all incoming patients. Jakarta initiated the COVID-19 Self-Isolation Patient Monitoring Program at each Community Health Center (Puskesmas). This crucial initiative was implemented during the peak pandemic period from March to May 2022. To assess the program's success, 100 respondents were selected through purposive sampling to participate in this research. The objective of this study was to evaluate patient satisfaction and explore the relationship between patient characteristics and the five dimensions of service quality based on the SERVQUAL model. The analysis revealed an overall patient satisfaction rate of 88%. Additionally, through Chi-square analysis, the findings highlighted a significant relationship between employment status (P-value = 0.017) and service quality dimensions, including tangibility, reliability, responsiveness, assurance, and empathy (each with a P-value = 0.001) about patient satisfaction. However, lower satisfaction levels were identified in specific areas, such as the daily monitoring of a patient's conditions during self-isolation (75%), the availability of free swab tests at the Puskesmas (77%), and the prioritization of patient care during self-isolation (78%). This study outlines the program's strengths and areas that require service improvement to enhance patient satisfaction. https://journal2.unusa.ac.id/index.php/JHS/article/view/4328Patient satisfactionMonitoring services Covid-19Service qualityDKI Jakarta |
| spellingShingle | Lubna Lubna Baequni Boerman Shafira Salsabila Samara Study Patient Satisfaction with Covid-19 Self-Isolation At-Home Services Monitoring Jurnal Ilmiah Kesehatan Patient satisfaction Monitoring services Covid-19 Service quality DKI Jakarta |
| title | Study Patient Satisfaction with Covid-19 Self-Isolation At-Home Services Monitoring |
| title_full | Study Patient Satisfaction with Covid-19 Self-Isolation At-Home Services Monitoring |
| title_fullStr | Study Patient Satisfaction with Covid-19 Self-Isolation At-Home Services Monitoring |
| title_full_unstemmed | Study Patient Satisfaction with Covid-19 Self-Isolation At-Home Services Monitoring |
| title_short | Study Patient Satisfaction with Covid-19 Self-Isolation At-Home Services Monitoring |
| title_sort | study patient satisfaction with covid 19 self isolation at home services monitoring |
| topic | Patient satisfaction Monitoring services Covid-19 Service quality DKI Jakarta |
| url | https://journal2.unusa.ac.id/index.php/JHS/article/view/4328 |
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