Factors Associated With Patient Satisfaction Measured Using a Guttman-Type Scale

Factors Associated With Patient Satisfaction Measured Using a Guttman-Type Scale

Patient experience measures such as satisfaction are increasingly tracked and incentivized. Satisfaction questionnaires have notable ceiling effects that may limit learning and improvement. This study tested a Guttman-type (iterative) Satisfaction Scale (GSS) after a musculoskeletal specialty care v...

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Bibliographic Details
Main Authors: Yvonne Versluijs MD, Laura E Brown PhD, Mauna Rao, Amanda I Gonzalez MD, Matthew D Driscoll MD, David Ring MD, PhD
Format: Article
Language:English
Published: SAGE Publishing 2020-12-01
Series:Journal of Patient Experience
Online Access:https://doi.org/10.1177/2374373520948444

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