Scope and limitations of teleconsultation during the covid-19 pandemic: accounts from primary healthcare professionals in the Autonomous City of Buenos Aires
The aim was to explore the scope and limitations of teleconsultation during the pandemic from the perspective of primary care physicians at the Hospital Italiano de Buenos Aires, a private institution located in the Autonomous City of Buenos Aires. A qualitative study was conducted with ten individ...
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| Format: | Article |
| Language: | English |
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Instituto de Salud Colectiva, Universidad Nacional de Lanús
2024-02-01
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| Series: | Salud Colectiva |
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| Online Access: | https://revistas.unla.edu.ar/saludcolectiva/article/view/4579 |
| _version_ | 1797300585845751808 |
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| author | María de las Nieves Ganiele Mariela Alejandra Weisbrot Andrea Melissa Sian Julieta Milagros Carosella Reboredo María Victoria Weisbrot María Florencia Grande Ratti |
| author_facet | María de las Nieves Ganiele Mariela Alejandra Weisbrot Andrea Melissa Sian Julieta Milagros Carosella Reboredo María Victoria Weisbrot María Florencia Grande Ratti |
| author_sort | María de las Nieves Ganiele |
| collection | DOAJ |
| description |
The aim was to explore the scope and limitations of teleconsultation during the pandemic from the perspective of primary care physicians at the Hospital Italiano de Buenos Aires, a private institution located in the Autonomous City of Buenos Aires. A qualitative study was conducted with ten individual semi-structured interviews between January and April 2022. The three major emerging topics were the transition to virtuality, accessibility, and the new care model. Obstacles were related to the massive, forced, and unplanned implementation of teleconsultations. The main benefits included providing care during isolation-distancing and addressing epidemiological doubts. Changes were highlighted in care strategies, consultation frameworks, exchange among colleagues, referral criteria, requests for complementary studies, and in the profiles of those seeking consultations. A misuse of the system by individuals and a trivialization of the consultation moment emerged. The rise of communication and information technologies undoubtedly allowed the continuity of healthcare processes, but it does not replace in-person care, and normative guidelines are needed for its continuity.
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| first_indexed | 2024-03-07T23:09:19Z |
| format | Article |
| id | doaj.art-a40f1a82a06240cab5b9cd587b670de3 |
| institution | Directory Open Access Journal |
| issn | 1669-2381 1851-8265 |
| language | English |
| last_indexed | 2024-03-07T23:09:19Z |
| publishDate | 2024-02-01 |
| publisher | Instituto de Salud Colectiva, Universidad Nacional de Lanús |
| record_format | Article |
| series | Salud Colectiva |
| spelling | doaj.art-a40f1a82a06240cab5b9cd587b670de32024-02-21T15:45:45ZengInstituto de Salud Colectiva, Universidad Nacional de LanúsSalud Colectiva1669-23811851-82652024-02-012010.18294/sc.2024.4579Scope and limitations of teleconsultation during the covid-19 pandemic: accounts from primary healthcare professionals in the Autonomous City of Buenos AiresMaría de las Nieves Ganiele0https://orcid.org/0000-0002-5160-4459Mariela Alejandra Weisbrot1https://orcid.org/0000-0002-0250-9105Andrea Melissa Sian2https://orcid.org/0009-0001-9948-5196Julieta Milagros Carosella Reboredo3https://orcid.org/0009-0006-5737-5286María Victoria Weisbrot4https://orcid.org/0000-0002-5153-0955María Florencia Grande Ratti5https://orcid.org/0000-0001-8622-8230Hospital Italiano de Buenos AiresHospital Italiano de Buenos Aires Instituto Universitario Hospital Italiano Instituto Universitario Hospital Italiano de Buenos AiresInstituto Universitario Hospital Italiano Consejo Nacional de Investigaciones Científicas y Técnicas The aim was to explore the scope and limitations of teleconsultation during the pandemic from the perspective of primary care physicians at the Hospital Italiano de Buenos Aires, a private institution located in the Autonomous City of Buenos Aires. A qualitative study was conducted with ten individual semi-structured interviews between January and April 2022. The three major emerging topics were the transition to virtuality, accessibility, and the new care model. Obstacles were related to the massive, forced, and unplanned implementation of teleconsultations. The main benefits included providing care during isolation-distancing and addressing epidemiological doubts. Changes were highlighted in care strategies, consultation frameworks, exchange among colleagues, referral criteria, requests for complementary studies, and in the profiles of those seeking consultations. A misuse of the system by individuals and a trivialization of the consultation moment emerged. The rise of communication and information technologies undoubtedly allowed the continuity of healthcare processes, but it does not replace in-person care, and normative guidelines are needed for its continuity. https://revistas.unla.edu.ar/saludcolectiva/article/view/4579Remote ConsultationTelemedicinePrimary Health CareArgentina |
| spellingShingle | María de las Nieves Ganiele Mariela Alejandra Weisbrot Andrea Melissa Sian Julieta Milagros Carosella Reboredo María Victoria Weisbrot María Florencia Grande Ratti Scope and limitations of teleconsultation during the covid-19 pandemic: accounts from primary healthcare professionals in the Autonomous City of Buenos Aires Salud Colectiva Remote Consultation Telemedicine Primary Health Care Argentina |
| title | Scope and limitations of teleconsultation during the covid-19 pandemic: accounts from primary healthcare professionals in the Autonomous City of Buenos Aires |
| title_full | Scope and limitations of teleconsultation during the covid-19 pandemic: accounts from primary healthcare professionals in the Autonomous City of Buenos Aires |
| title_fullStr | Scope and limitations of teleconsultation during the covid-19 pandemic: accounts from primary healthcare professionals in the Autonomous City of Buenos Aires |
| title_full_unstemmed | Scope and limitations of teleconsultation during the covid-19 pandemic: accounts from primary healthcare professionals in the Autonomous City of Buenos Aires |
| title_short | Scope and limitations of teleconsultation during the covid-19 pandemic: accounts from primary healthcare professionals in the Autonomous City of Buenos Aires |
| title_sort | scope and limitations of teleconsultation during the covid 19 pandemic accounts from primary healthcare professionals in the autonomous city of buenos aires |
| topic | Remote Consultation Telemedicine Primary Health Care Argentina |
| url | https://revistas.unla.edu.ar/saludcolectiva/article/view/4579 |
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