Creating opportunities in a challenging environment: experiential crisis learning behaviour of tourism SMEs in Sri Lanka
AbstractThis study considers the opportunity creation aspect of SMEs rather than taking a general view of threats posed by crises. Thus, this phenomenological study investigates how and what Small and Medium Enterprises (SMEs) have learned from previous crisis experiences to create knowledge within...
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| Format: | Article |
| Language: | English |
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Taylor & Francis Group
2024-12-01
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| Series: | Cogent Business & Management |
| Subjects: | |
| Online Access: | https://www.tandfonline.com/doi/10.1080/23311975.2024.2314803 |
| _version_ | 1811153622524755968 |
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| author | Kalutara Koralalage Nilanthi Britto Adikaram Hapugoda Achchi Kankanamge Nadee Sheresha Surangi |
| author_facet | Kalutara Koralalage Nilanthi Britto Adikaram Hapugoda Achchi Kankanamge Nadee Sheresha Surangi |
| author_sort | Kalutara Koralalage Nilanthi Britto Adikaram |
| collection | DOAJ |
| description | AbstractThis study considers the opportunity creation aspect of SMEs rather than taking a general view of threats posed by crises. Thus, this phenomenological study investigates how and what Small and Medium Enterprises (SMEs) have learned from previous crisis experiences to create knowledge within SMEs and apply such knowledge to deal with future crisis events. Using the Social Constructivist approach, the researchers investigate the experiential crisis learning behaviour of SMEs. Hence, it purposively selected 19 tourism SMEs to extract information about their crisis learning behaviour through their lived experiences. The real-time data collected during the height of the Covid-19 pandemic will likely prove highly influential and valuable for the study. The findings of the study reveal that SMEs have improved and applied knowledge successfully by adopting several strategic approaches, namely bricolage, financial management, market diversification, proactive posture, and developing solid business with embedded knowledge. These findings prompted the creation of a model of the SME's experiential crisis learning process that could be served as a benchmark. |
| first_indexed | 2024-03-08T00:04:20Z |
| format | Article |
| id | doaj.art-a45d63a495604705a38e79f53792ece0 |
| institution | Directory Open Access Journal |
| issn | 2331-1975 |
| language | English |
| last_indexed | 2024-03-08T00:04:20Z |
| publishDate | 2024-12-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Cogent Business & Management |
| spelling | doaj.art-a45d63a495604705a38e79f53792ece02024-02-17T12:22:17ZengTaylor & Francis GroupCogent Business & Management2331-19752024-12-0111110.1080/23311975.2024.2314803Creating opportunities in a challenging environment: experiential crisis learning behaviour of tourism SMEs in Sri LankaKalutara Koralalage Nilanthi Britto Adikaram0Hapugoda Achchi Kankanamge Nadee Sheresha Surangi1Department of Commerce and Financial Management, University of Kelaniya, Kelaniya, Sri LankaDepartment of Commerce and Financial Management, University of Kelaniya, Kelaniya, Sri LankaAbstractThis study considers the opportunity creation aspect of SMEs rather than taking a general view of threats posed by crises. Thus, this phenomenological study investigates how and what Small and Medium Enterprises (SMEs) have learned from previous crisis experiences to create knowledge within SMEs and apply such knowledge to deal with future crisis events. Using the Social Constructivist approach, the researchers investigate the experiential crisis learning behaviour of SMEs. Hence, it purposively selected 19 tourism SMEs to extract information about their crisis learning behaviour through their lived experiences. The real-time data collected during the height of the Covid-19 pandemic will likely prove highly influential and valuable for the study. The findings of the study reveal that SMEs have improved and applied knowledge successfully by adopting several strategic approaches, namely bricolage, financial management, market diversification, proactive posture, and developing solid business with embedded knowledge. These findings prompted the creation of a model of the SME's experiential crisis learning process that could be served as a benchmark.https://www.tandfonline.com/doi/10.1080/23311975.2024.2314803Crisisexperiential learningSMEtourismphenomenologysocial constructivism |
| spellingShingle | Kalutara Koralalage Nilanthi Britto Adikaram Hapugoda Achchi Kankanamge Nadee Sheresha Surangi Creating opportunities in a challenging environment: experiential crisis learning behaviour of tourism SMEs in Sri Lanka Cogent Business & Management Crisis experiential learning SME tourism phenomenology social constructivism |
| title | Creating opportunities in a challenging environment: experiential crisis learning behaviour of tourism SMEs in Sri Lanka |
| title_full | Creating opportunities in a challenging environment: experiential crisis learning behaviour of tourism SMEs in Sri Lanka |
| title_fullStr | Creating opportunities in a challenging environment: experiential crisis learning behaviour of tourism SMEs in Sri Lanka |
| title_full_unstemmed | Creating opportunities in a challenging environment: experiential crisis learning behaviour of tourism SMEs in Sri Lanka |
| title_short | Creating opportunities in a challenging environment: experiential crisis learning behaviour of tourism SMEs in Sri Lanka |
| title_sort | creating opportunities in a challenging environment experiential crisis learning behaviour of tourism smes in sri lanka |
| topic | Crisis experiential learning SME tourism phenomenology social constructivism |
| url | https://www.tandfonline.com/doi/10.1080/23311975.2024.2314803 |
| work_keys_str_mv | AT kalutarakoralalagenilanthibrittoadikaram creatingopportunitiesinachallengingenvironmentexperientialcrisislearningbehaviouroftourismsmesinsrilanka AT hapugodaachchikankanamgenadeeshereshasurangi creatingopportunitiesinachallengingenvironmentexperientialcrisislearningbehaviouroftourismsmesinsrilanka |