An investigation of the factors affecting citizens’ adoption of e-government in Indonesia
The citizen acceptance of e-government is widely researched in industrialized nations; however, only a few studies have looked at the adoption of e-government in developing nations, including Indonesia. This study aims to identify the elements influencing Indonesian citizens’ acceptance of electroni...
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| Format: | Article |
| Language: | English |
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LLC "CPC "Business Perspectives"
2023-04-01
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| Series: | Problems and Perspectives in Management |
| Subjects: | |
| Online Access: | https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/18019/PPM_2023_02_Aswar.pdf |
| _version_ | 1797848990273765376 |
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| author | Khoirul Aswar Wisnu Julianto Mahendro Sumardjo Ingrid Panjaitan Azwir Nasir |
| author_facet | Khoirul Aswar Wisnu Julianto Mahendro Sumardjo Ingrid Panjaitan Azwir Nasir |
| author_sort | Khoirul Aswar |
| collection | DOAJ |
| description | The citizen acceptance of e-government is widely researched in industrialized nations; however, only a few studies have looked at the adoption of e-government in developing nations, including Indonesia. This study aims to identify the elements influencing Indonesian citizens’ acceptance of electronic governance. The following models are suggested to achieve this purpose: the information system success model (ISSM) and the technology adoption model (TAM). The sample includes 735 respondents in Indonesia; the self-selection convenience sampling technique was used in this study. The findings indicated that perceived usefulness is positively impacted by system quality (β = 0.113; p < 0.05), information quality (β = 0.502; p < 0.05), and service quality (β = 0.285; p < 0.05). Furthermore, considering the TAM model, perceived usefulness (β = 0.762; p < 0.05) has a favorable impact on intentions to use e-government, and intention to use (β = 0.502; p < 0.05) favorably influences user behavior. The findings of this study advance theoretical knowledge by developing and validating an integrated model for the effect of e-government adoption, information quality, system quality, and service quality on perceived usefulness. Risks may be lessened by enhancing the systems and capabilities that enable citizens to use e-government. Additionally, this paper offers various recommendations for improving and promoting e-government in Indonesia. |
| first_indexed | 2024-04-09T18:37:42Z |
| format | Article |
| id | doaj.art-a4649ebb082f4ba081a9d185ad98c55c |
| institution | Directory Open Access Journal |
| issn | 1727-7051 1810-5467 |
| language | English |
| last_indexed | 2024-04-09T18:37:42Z |
| publishDate | 2023-04-01 |
| publisher | LLC "CPC "Business Perspectives" |
| record_format | Article |
| series | Problems and Perspectives in Management |
| spelling | doaj.art-a4649ebb082f4ba081a9d185ad98c55c2023-04-11T08:24:32ZengLLC "CPC "Business Perspectives"Problems and Perspectives in Management1727-70511810-54672023-04-0121218719710.21511/ppm.21(2).2023.2118019An investigation of the factors affecting citizens’ adoption of e-government in IndonesiaKhoirul Aswar0https://orcid.org/0000-0003-2508-1161Wisnu Julianto1Mahendro Sumardjo2https://orcid.org/0000-0002-6616-9429Ingrid Panjaitan3https://orcid.org/0000-0002-2105-4548Azwir Nasir4Ph.D., Lecturer, Department of Accountancy, Faculty of Economics and Business, Universitas Pembangunan Nasional Veteran JakartaM.M, Lecturer, Department of Accountancy, Faculty of Economics and Business, Universitas Pembangunan Nasional Veteran JakartaDr., Lecturer, Faculty of Economics and Business, Department of Accountancy, Universitas Pembangunan Nasional Veteran JakartaM.Sc, Lecturer, Bukit Harapan Christian Business and Technology InstituteDr., Lecturer, Faculty of Economics and Business, Department of Accountancy, University of RiauThe citizen acceptance of e-government is widely researched in industrialized nations; however, only a few studies have looked at the adoption of e-government in developing nations, including Indonesia. This study aims to identify the elements influencing Indonesian citizens’ acceptance of electronic governance. The following models are suggested to achieve this purpose: the information system success model (ISSM) and the technology adoption model (TAM). The sample includes 735 respondents in Indonesia; the self-selection convenience sampling technique was used in this study. The findings indicated that perceived usefulness is positively impacted by system quality (β = 0.113; p < 0.05), information quality (β = 0.502; p < 0.05), and service quality (β = 0.285; p < 0.05). Furthermore, considering the TAM model, perceived usefulness (β = 0.762; p < 0.05) has a favorable impact on intentions to use e-government, and intention to use (β = 0.502; p < 0.05) favorably influences user behavior. The findings of this study advance theoretical knowledge by developing and validating an integrated model for the effect of e-government adoption, information quality, system quality, and service quality on perceived usefulness. Risks may be lessened by enhancing the systems and capabilities that enable citizens to use e-government. Additionally, this paper offers various recommendations for improving and promoting e-government in Indonesia.https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/18019/PPM_2023_02_Aswar.pdfe-governmentIndonesiaISSMperceived usefulnessTAM |
| spellingShingle | Khoirul Aswar Wisnu Julianto Mahendro Sumardjo Ingrid Panjaitan Azwir Nasir An investigation of the factors affecting citizens’ adoption of e-government in Indonesia Problems and Perspectives in Management e-government Indonesia ISSM perceived usefulness TAM |
| title | An investigation of the factors affecting citizens’ adoption of e-government in Indonesia |
| title_full | An investigation of the factors affecting citizens’ adoption of e-government in Indonesia |
| title_fullStr | An investigation of the factors affecting citizens’ adoption of e-government in Indonesia |
| title_full_unstemmed | An investigation of the factors affecting citizens’ adoption of e-government in Indonesia |
| title_short | An investigation of the factors affecting citizens’ adoption of e-government in Indonesia |
| title_sort | investigation of the factors affecting citizens adoption of e government in indonesia |
| topic | e-government Indonesia ISSM perceived usefulness TAM |
| url | https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/18019/PPM_2023_02_Aswar.pdf |
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