An analysis of gender differences and perception of influential criteria for the quality of urban bus transportation: Evidence from Brazil
In Brazil, especially during the COVID-19 pandemic, the amount of people transported by bus has been reduced possibly due to the rise of individual transport (transport apps, electric scooters, cycling, etc.) and also due the low quality of bus transport services. Whilst several studies have emphasi...
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| Format: | Article |
| Language: | English |
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Elsevier
2023-01-01
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| Series: | Journal of Public Transportation |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S1077291X23000115 |
| _version_ | 1797780037902008320 |
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| author | André Luís Policani Freitas Marcos Tadeu Santos Silva Filho Danielle Abreu de Assis |
| author_facet | André Luís Policani Freitas Marcos Tadeu Santos Silva Filho Danielle Abreu de Assis |
| author_sort | André Luís Policani Freitas |
| collection | DOAJ |
| description | In Brazil, especially during the COVID-19 pandemic, the amount of people transported by bus has been reduced possibly due to the rise of individual transport (transport apps, electric scooters, cycling, etc.) and also due the low quality of bus transport services. Whilst several studies have emphasized the importance of measuring the quality of service in public transportation regarding the passengers' satisfaction in order to retain and attract new users, there is no consensus about the most convenient methodology and the best suitable criteria to perform such analysis. Moreover, the need to effectively promote the strengthening of gender equality in transportation and the assessment of gender differences and their perceptions in bus transportation services is increasingly perceived. In this context, a case study was conducted in a medium-sized Brazilian municipality and the Importance Performance Analysis (IPA), combined with the Tarrant & Smith procedure and a service quality classification procedure are used to analyze the influential criteria in the quality of urban bus transportation. As a result, the most influential criteria in the quality of urban bus transportation services regarding both female and male perceptions are related with the waiting time, punctuality, passenger loading, service schedule, and the bus maintenance and cleanliness. However, significant differences between female and male perceptions are perceived regarding the importance of criteria in terms of vehicle crashes, respect from drivers/ticket sellers, punctuality, service frequency, cleaning and maintenance of buses and the relationship between the ticket price and the service provided, and also in terms of the bus service performance concerning the respect for traffic laws and the service schedule. |
| first_indexed | 2024-03-12T23:38:57Z |
| format | Article |
| id | doaj.art-a46633ee40e44605ab868f47e4a1b848 |
| institution | Directory Open Access Journal |
| issn | 2375-0901 |
| language | English |
| last_indexed | 2024-03-12T23:38:57Z |
| publishDate | 2023-01-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Journal of Public Transportation |
| spelling | doaj.art-a46633ee40e44605ab868f47e4a1b8482023-07-15T04:28:17ZengElsevierJournal of Public Transportation2375-09012023-01-0125100050An analysis of gender differences and perception of influential criteria for the quality of urban bus transportation: Evidence from BrazilAndré Luís Policani Freitas0Marcos Tadeu Santos Silva Filho1Danielle Abreu de Assis2Corresponding author.; Universidade Estadual do Norte Fluminense Darcy Ribeiro, Avenida Alberto Lamego, 2000, CEP 28013–602 Campos dos Goytacazes, RJ, BrasilUniversidade Estadual do Norte Fluminense Darcy Ribeiro, Avenida Alberto Lamego, 2000, CEP 28013–602 Campos dos Goytacazes, RJ, BrasilUniversidade Estadual do Norte Fluminense Darcy Ribeiro, Avenida Alberto Lamego, 2000, CEP 28013–602 Campos dos Goytacazes, RJ, BrasilIn Brazil, especially during the COVID-19 pandemic, the amount of people transported by bus has been reduced possibly due to the rise of individual transport (transport apps, electric scooters, cycling, etc.) and also due the low quality of bus transport services. Whilst several studies have emphasized the importance of measuring the quality of service in public transportation regarding the passengers' satisfaction in order to retain and attract new users, there is no consensus about the most convenient methodology and the best suitable criteria to perform such analysis. Moreover, the need to effectively promote the strengthening of gender equality in transportation and the assessment of gender differences and their perceptions in bus transportation services is increasingly perceived. In this context, a case study was conducted in a medium-sized Brazilian municipality and the Importance Performance Analysis (IPA), combined with the Tarrant & Smith procedure and a service quality classification procedure are used to analyze the influential criteria in the quality of urban bus transportation. As a result, the most influential criteria in the quality of urban bus transportation services regarding both female and male perceptions are related with the waiting time, punctuality, passenger loading, service schedule, and the bus maintenance and cleanliness. However, significant differences between female and male perceptions are perceived regarding the importance of criteria in terms of vehicle crashes, respect from drivers/ticket sellers, punctuality, service frequency, cleaning and maintenance of buses and the relationship between the ticket price and the service provided, and also in terms of the bus service performance concerning the respect for traffic laws and the service schedule.http://www.sciencedirect.com/science/article/pii/S1077291X23000115Urban bus transportationInfluential criteriaService qualityImportance-performance analysisPassenger transportationGender |
| spellingShingle | André Luís Policani Freitas Marcos Tadeu Santos Silva Filho Danielle Abreu de Assis An analysis of gender differences and perception of influential criteria for the quality of urban bus transportation: Evidence from Brazil Journal of Public Transportation Urban bus transportation Influential criteria Service quality Importance-performance analysis Passenger transportation Gender |
| title | An analysis of gender differences and perception of influential criteria for the quality of urban bus transportation: Evidence from Brazil |
| title_full | An analysis of gender differences and perception of influential criteria for the quality of urban bus transportation: Evidence from Brazil |
| title_fullStr | An analysis of gender differences and perception of influential criteria for the quality of urban bus transportation: Evidence from Brazil |
| title_full_unstemmed | An analysis of gender differences and perception of influential criteria for the quality of urban bus transportation: Evidence from Brazil |
| title_short | An analysis of gender differences and perception of influential criteria for the quality of urban bus transportation: Evidence from Brazil |
| title_sort | analysis of gender differences and perception of influential criteria for the quality of urban bus transportation evidence from brazil |
| topic | Urban bus transportation Influential criteria Service quality Importance-performance analysis Passenger transportation Gender |
| url | http://www.sciencedirect.com/science/article/pii/S1077291X23000115 |
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