Apologies in business communication
The aim of the present paper is to examine the routine of apologizing in spoken business communication. Being face-threatening acts, apologies are of special importance in communication. Since apologies express sincerity and are remedial acts, apologizing helps to enhance mutual respect and to keep...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Eesti Rakenduslingvistika Ühing (Estonian Association for Applied Linguistics)
2007-05-01
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| Series: | Eesti Rakenduslingvistika Ühingu Aastaraamat |
| Subjects: | |
| Online Access: | http://dx.doi.org/10.5128/ERYa3.05 |