Aggregated services to the product of an equipment manufacturer of the oil industry: the PSS
This article aims at analyzing the service operations that a manufacturer of equipment for the oil industry now offers together with their products, in order to maintain its position in a market in which technology is a competitive criterion. The research method is the case study. The integration be...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidade Federal de Santa Catarina
2014-08-01
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| Series: | Revista Produção Online |
| Subjects: | |
| Online Access: | http://producaoonline.org.br/rpo/article/view/1581 |
| _version_ | 1811195942954598400 |
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| author | Eduardo Magalhães Calvilho Miguel Afonso Sellitto Anelise Faleiro Welter Giancarlo Medeiros Pereira Miriam Borchardt |
| author_facet | Eduardo Magalhães Calvilho Miguel Afonso Sellitto Anelise Faleiro Welter Giancarlo Medeiros Pereira Miriam Borchardt |
| author_sort | Eduardo Magalhães Calvilho |
| collection | DOAJ |
| description | This article aims at analyzing the service operations that a manufacturer of equipment for the oil industry now offers together with their products, in order to maintain its position in a market in which technology is a competitive criterion. The research method is the case study. The integration between product and associated services is well suited described by PSS: Product-Service Systems. The research techniques were: analysis of industry-specific documents, semi-structured interviews, and non-participant observation in plant. Thirteen services which the manufacturer offers, associated with the product, gas turbines, where studied. The services were detailed and contextualized in industry and compared with theoretical elements found in the literature on PSS. Most services are based on the product and are offered as aftermarket activities. The study also describes expected economic and environmental gains. |
| first_indexed | 2024-04-12T00:50:33Z |
| format | Article |
| id | doaj.art-a50dbcb89c1744b0b1086246d5035377 |
| institution | Directory Open Access Journal |
| issn | 1676-1901 |
| language | English |
| last_indexed | 2024-04-12T00:50:33Z |
| publishDate | 2014-08-01 |
| publisher | Universidade Federal de Santa Catarina |
| record_format | Article |
| series | Revista Produção Online |
| spelling | doaj.art-a50dbcb89c1744b0b1086246d50353772022-12-22T03:54:44ZengUniversidade Federal de Santa CatarinaRevista Produção Online1676-19012014-08-0114397299610.14488/1676-1901.v14i3.1581636Aggregated services to the product of an equipment manufacturer of the oil industry: the PSSEduardo Magalhães Calvilho0Miguel Afonso Sellitto1Anelise Faleiro Welter2Giancarlo Medeiros Pereira3Miriam Borchardt4UNISINOSUniversidade do Vale do Rio dos Sinos - São Leopoldo, RSUNISINOSUNISINOSUNISINOSThis article aims at analyzing the service operations that a manufacturer of equipment for the oil industry now offers together with their products, in order to maintain its position in a market in which technology is a competitive criterion. The research method is the case study. The integration between product and associated services is well suited described by PSS: Product-Service Systems. The research techniques were: analysis of industry-specific documents, semi-structured interviews, and non-participant observation in plant. Thirteen services which the manufacturer offers, associated with the product, gas turbines, where studied. The services were detailed and contextualized in industry and compared with theoretical elements found in the literature on PSS. Most services are based on the product and are offered as aftermarket activities. The study also describes expected economic and environmental gains.http://producaoonline.org.br/rpo/article/view/1581Sistema Produto-Serviço, Ciclo de Vida do Produto, Servitização, Produtização. |
| spellingShingle | Eduardo Magalhães Calvilho Miguel Afonso Sellitto Anelise Faleiro Welter Giancarlo Medeiros Pereira Miriam Borchardt Aggregated services to the product of an equipment manufacturer of the oil industry: the PSS Revista Produção Online Sistema Produto-Serviço, Ciclo de Vida do Produto, Servitização, Produtização. |
| title | Aggregated services to the product of an equipment manufacturer of the oil industry: the PSS |
| title_full | Aggregated services to the product of an equipment manufacturer of the oil industry: the PSS |
| title_fullStr | Aggregated services to the product of an equipment manufacturer of the oil industry: the PSS |
| title_full_unstemmed | Aggregated services to the product of an equipment manufacturer of the oil industry: the PSS |
| title_short | Aggregated services to the product of an equipment manufacturer of the oil industry: the PSS |
| title_sort | aggregated services to the product of an equipment manufacturer of the oil industry the pss |
| topic | Sistema Produto-Serviço, Ciclo de Vida do Produto, Servitização, Produtização. |
| url | http://producaoonline.org.br/rpo/article/view/1581 |
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