The Gap Between the Perceptions and Expectations of Quality of Services Delivered to the Participants at the Scientific Conferences Using the University of Hafr Al Batin as a Model
This study aims to reveal the gap between the perceptions and expectations of the quality of services delivered to participants at scientific conferences held at emerging Saudi universities (using University of Hafr Al Batin as a model). The study also reveals if there are differences, with statisti...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Frontiers Media S.A.
2022-07-01
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| Series: | Frontiers in Psychology |
| Subjects: | |
| Online Access: | https://www.frontiersin.org/articles/10.3389/fpsyg.2022.909489/full |
| _version_ | 1818047147893850112 |
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| author | Abdullah Muzil Alharbi Adel Ayed Alshammari Hasnain Abbas Naqvi |
| author_facet | Abdullah Muzil Alharbi Adel Ayed Alshammari Hasnain Abbas Naqvi |
| author_sort | Abdullah Muzil Alharbi |
| collection | DOAJ |
| description | This study aims to reveal the gap between the perceptions and expectations of the quality of services delivered to participants at scientific conferences held at emerging Saudi universities (using University of Hafr Al Batin as a model). The study also reveals if there are differences, with statistical significance, in the sample response due to several variants such as gender, nationality, and the attendance rate of conferences per year. The research adopts the descriptive approach and uses SERVQUAL instruments. It has been applied to a random sample of 155 persons. The study outcomes show that the expectations are higher than the perceptions in terms of all dimensions and also demonstrate the differences that exist due to the attendance rate of conferences per year in favor of those who attended three or more conferences. The study provides suggestions to raise the quality of services delivered to the participants at these conferences. |
| first_indexed | 2024-12-10T10:01:10Z |
| format | Article |
| id | doaj.art-a57743f8d18b42e48fcd0f9c67303aea |
| institution | Directory Open Access Journal |
| issn | 1664-1078 |
| language | English |
| last_indexed | 2024-12-10T10:01:10Z |
| publishDate | 2022-07-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Psychology |
| spelling | doaj.art-a57743f8d18b42e48fcd0f9c67303aea2022-12-22T01:53:21ZengFrontiers Media S.A.Frontiers in Psychology1664-10782022-07-011310.3389/fpsyg.2022.909489909489The Gap Between the Perceptions and Expectations of Quality of Services Delivered to the Participants at the Scientific Conferences Using the University of Hafr Al Batin as a ModelAbdullah Muzil Alharbi0Adel Ayed Alshammari1Hasnain Abbas Naqvi2Department of Education and Psychology, University of Hafr Al Batin, Hafar Al Batin, Saudi ArabiaDepartment of Education and Psychology, University of Hafr Al Batin, Hafar Al Batin, Saudi ArabiaDepartment of Management Sciences, University of Hafr Al Batin, Hafar Al Batin, Saudi ArabiaThis study aims to reveal the gap between the perceptions and expectations of the quality of services delivered to participants at scientific conferences held at emerging Saudi universities (using University of Hafr Al Batin as a model). The study also reveals if there are differences, with statistical significance, in the sample response due to several variants such as gender, nationality, and the attendance rate of conferences per year. The research adopts the descriptive approach and uses SERVQUAL instruments. It has been applied to a random sample of 155 persons. The study outcomes show that the expectations are higher than the perceptions in terms of all dimensions and also demonstrate the differences that exist due to the attendance rate of conferences per year in favor of those who attended three or more conferences. The study provides suggestions to raise the quality of services delivered to the participants at these conferences.https://www.frontiersin.org/articles/10.3389/fpsyg.2022.909489/fullscientific conferencesperception of quality servicesexpectation of quality servicesservice deliveredgap |
| spellingShingle | Abdullah Muzil Alharbi Adel Ayed Alshammari Hasnain Abbas Naqvi The Gap Between the Perceptions and Expectations of Quality of Services Delivered to the Participants at the Scientific Conferences Using the University of Hafr Al Batin as a Model Frontiers in Psychology scientific conferences perception of quality services expectation of quality services service delivered gap |
| title | The Gap Between the Perceptions and Expectations of Quality of Services Delivered to the Participants at the Scientific Conferences Using the University of Hafr Al Batin as a Model |
| title_full | The Gap Between the Perceptions and Expectations of Quality of Services Delivered to the Participants at the Scientific Conferences Using the University of Hafr Al Batin as a Model |
| title_fullStr | The Gap Between the Perceptions and Expectations of Quality of Services Delivered to the Participants at the Scientific Conferences Using the University of Hafr Al Batin as a Model |
| title_full_unstemmed | The Gap Between the Perceptions and Expectations of Quality of Services Delivered to the Participants at the Scientific Conferences Using the University of Hafr Al Batin as a Model |
| title_short | The Gap Between the Perceptions and Expectations of Quality of Services Delivered to the Participants at the Scientific Conferences Using the University of Hafr Al Batin as a Model |
| title_sort | gap between the perceptions and expectations of quality of services delivered to the participants at the scientific conferences using the university of hafr al batin as a model |
| topic | scientific conferences perception of quality services expectation of quality services service delivered gap |
| url | https://www.frontiersin.org/articles/10.3389/fpsyg.2022.909489/full |
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