Managment of electronic services of the Serbian postal system by benchmarking index
The aim of this paper is analys of the state of electronic services within the postal system in Serbia in order to improve the management of this services. As an indicator of the state of development we can use benchmarking index of development of postal e-services. Benchmarking index is created by...
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| Format: | Article |
| Language: | English |
| Published: |
Savez inženjera i tehničara Srbije
2014-01-01
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| Series: | Tehnika |
| Subjects: | |
| Online Access: | http://scindeks-clanci.ceon.rs/data/pdf/0040-2176/2014/0040-21761403529D.pdf |
| _version_ | 1811279435235590144 |
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| author | Dupljanin Đorđije D. Kujačić Momčilo D. Šarac Dragana D. |
| author_facet | Dupljanin Đorđije D. Kujačić Momčilo D. Šarac Dragana D. |
| author_sort | Dupljanin Đorđije D. |
| collection | DOAJ |
| description | The aim of this paper is analys of the state of electronic services within the postal system in Serbia in order to improve the management of this services. As an indicator of the state of development we can use benchmarking index of development of postal e-services. Benchmarking index is created by PCA (Principal Component Analysis) method in statistical software Minitab which has been designed for PCA. The development of electronic economy has influence on postal system to improve postal electronic services. In conclusion we can say those who make the decisions and management experts have to define appropriate strategy of e-services. |
| first_indexed | 2024-04-13T00:55:42Z |
| format | Article |
| id | doaj.art-a5d2c07f9a164fb8ad90c4ce8137e4b3 |
| institution | Directory Open Access Journal |
| issn | 0040-2176 2560-3086 |
| language | English |
| last_indexed | 2024-04-13T00:55:42Z |
| publishDate | 2014-01-01 |
| publisher | Savez inženjera i tehničara Srbije |
| record_format | Article |
| series | Tehnika |
| spelling | doaj.art-a5d2c07f9a164fb8ad90c4ce8137e4b32022-12-22T03:09:43ZengSavez inženjera i tehničara SrbijeTehnika0040-21762560-30862014-01-0169352953310.5937/tehnika1403529D0040-21761403529DManagment of electronic services of the Serbian postal system by benchmarking indexDupljanin Đorđije D.0Kujačić Momčilo D.1Šarac Dragana D.2University of Novi Sad, Faculty of Technical Science, Novi Sad, SerbiaUniversity of Novi Sad, Faculty of Technical Science, Novi Sad, SerbiaUniversity of Novi Sad, Faculty of Technical Science, Novi Sad, SerbiaThe aim of this paper is analys of the state of electronic services within the postal system in Serbia in order to improve the management of this services. As an indicator of the state of development we can use benchmarking index of development of postal e-services. Benchmarking index is created by PCA (Principal Component Analysis) method in statistical software Minitab which has been designed for PCA. The development of electronic economy has influence on postal system to improve postal electronic services. In conclusion we can say those who make the decisions and management experts have to define appropriate strategy of e-services.http://scindeks-clanci.ceon.rs/data/pdf/0040-2176/2014/0040-21761403529D.pdfManagmentBenchmarking indexPCA analyseelectronic servicesMinitab |
| spellingShingle | Dupljanin Đorđije D. Kujačić Momčilo D. Šarac Dragana D. Managment of electronic services of the Serbian postal system by benchmarking index Tehnika Managment Benchmarking index PCA analyse electronic services Minitab |
| title | Managment of electronic services of the Serbian postal system by benchmarking index |
| title_full | Managment of electronic services of the Serbian postal system by benchmarking index |
| title_fullStr | Managment of electronic services of the Serbian postal system by benchmarking index |
| title_full_unstemmed | Managment of electronic services of the Serbian postal system by benchmarking index |
| title_short | Managment of electronic services of the Serbian postal system by benchmarking index |
| title_sort | managment of electronic services of the serbian postal system by benchmarking index |
| topic | Managment Benchmarking index PCA analyse electronic services Minitab |
| url | http://scindeks-clanci.ceon.rs/data/pdf/0040-2176/2014/0040-21761403529D.pdf |
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