The Role of Technology in Improving the Customer Experience in the Banking Sector: A Systematic Mapping Study
Information Technology (IT) has revolutionized the way we manage our money. The adoption of innovative technologies in banking scenarios allows to access old and new financial services but in a faster and more secure, comfortable, rewarding and engaging way. The number, the performances and the seam...
Main Authors: | Roberto Vergallo, Luca Mainetti |
---|---|
Format: | Article |
Language: | English |
Published: |
IEEE
2022-01-01
|
Series: | IEEE Access |
Subjects: | |
Online Access: | https://ieeexplore.ieee.org/document/9932606/ |
Similar Items
-
DETERMINANTS OF INNOVATION IN THE BANKING SECTOR – CUSTOMER'S PERSPECTIVE
by: Sławomir DYBKA, et al.
Published: (2023-12-01) -
Designing a Responsive Internet Banking by Design Science
by: maryam zolfaghar, et al.
Published: (2022-03-01) -
The Moderating Role of Personal Innovativeness and Users Experience in Accepting the Smart Meter Technology
by: Gamal Alkawsi, et al.
Published: (2021-04-01) -
DIGITIZATION OF THE FINANCIAL-BANKING SYSTEM
by: NIOAȚĂ (CHIREAC) ROXANA-MIHAELA
Published: (2023-12-01) -
IMPLEMENTATION OF FINANCIAL INNOVATIONS IN DOMESTIC BANKING PRACTICE
by: Melnyk O., et al.
Published: (2018-04-01)