The Role of Boundary Systems and Diagnostic Control in Controlling Achievement of Performance Targets

Boundary systems and diagnostic controls are two levers used to control the achievement of performance targets. We use these levers to analyze how Collection Department of PJ Property achieves the performance targets. PJ Property’s revenue relies to rent revenue. The firm faces difficulty to collect...

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Main Authors: Yosefin Yolanda, Dyna Rachmawati
Format: Article
Language:English
Published: Mashhad: Behzad Hassannezhad Kashani 2020-04-01
Series:International Journal of Management, Accounting and Economics
Subjects:
Online Access:https://www.ijmae.com/article_115013_0f16129e7813f2ee08565aebe8bca8c8.pdf
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author Yosefin Yolanda
Dyna Rachmawati
author_facet Yosefin Yolanda
Dyna Rachmawati
author_sort Yosefin Yolanda
collection DOAJ
description Boundary systems and diagnostic controls are two levers used to control the achievement of performance targets. We use these levers to analyze how Collection Department of PJ Property achieves the performance targets. PJ Property’s revenue relies to rent revenue. The firm faces difficulty to collect rent revenue from tenants. The collection of rent revenue has decreased in period 2018. This research is a qualitative research with case study method. The case study we used in this study is on Collection Department. Collection Department is underperformed in 2018. The results showed that the underperformance of Collection Department is caused by first; there are no consequences for performing or underperforming of in achieving department’s performance targets. Second, boundary systems are weakly implemented. Third, the diagnostic controls are also poorly implemented.
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spelling doaj.art-a6449201ed26483e9d02e5df278550512023-09-07T21:44:02ZengMashhad: Behzad Hassannezhad KashaniInternational Journal of Management, Accounting and Economics2383-21262020-04-0174230242115013The Role of Boundary Systems and Diagnostic Control in Controlling Achievement of Performance TargetsYosefin Yolanda0Dyna Rachmawati1Department of Accounting, Graduate School, Widya Mandala Catholic University Surabaya, East Java, IndonesiaDepartment of Accounting, Graduate School, Widya Mandala Catholic University Surabaya, East Java, IndonesiaBoundary systems and diagnostic controls are two levers used to control the achievement of performance targets. We use these levers to analyze how Collection Department of PJ Property achieves the performance targets. PJ Property’s revenue relies to rent revenue. The firm faces difficulty to collect rent revenue from tenants. The collection of rent revenue has decreased in period 2018. This research is a qualitative research with case study method. The case study we used in this study is on Collection Department. Collection Department is underperformed in 2018. The results showed that the underperformance of Collection Department is caused by first; there are no consequences for performing or underperforming of in achieving department’s performance targets. Second, boundary systems are weakly implemented. Third, the diagnostic controls are also poorly implemented.https://www.ijmae.com/article_115013_0f16129e7813f2ee08565aebe8bca8c8.pdfboundary systemdiagnostic controlperformance targets
spellingShingle Yosefin Yolanda
Dyna Rachmawati
The Role of Boundary Systems and Diagnostic Control in Controlling Achievement of Performance Targets
International Journal of Management, Accounting and Economics
boundary system
diagnostic control
performance targets
title The Role of Boundary Systems and Diagnostic Control in Controlling Achievement of Performance Targets
title_full The Role of Boundary Systems and Diagnostic Control in Controlling Achievement of Performance Targets
title_fullStr The Role of Boundary Systems and Diagnostic Control in Controlling Achievement of Performance Targets
title_full_unstemmed The Role of Boundary Systems and Diagnostic Control in Controlling Achievement of Performance Targets
title_short The Role of Boundary Systems and Diagnostic Control in Controlling Achievement of Performance Targets
title_sort role of boundary systems and diagnostic control in controlling achievement of performance targets
topic boundary system
diagnostic control
performance targets
url https://www.ijmae.com/article_115013_0f16129e7813f2ee08565aebe8bca8c8.pdf
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