STRATEGY TO PROMOTE PATIENT CENTERED CARE PCC FOR IMPROVING PATIENT SATISFACTION: A LITERATURE REVIEW
Background: Patient satisfaction is playing an increasingly important role in care-quality reforms and healthcare delivery in general. Patient dissatisfaction with nursing services was still a problem in Indonesia and in other developing countries. Patient Centered Care (PCC) as one of the six dimen...
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| Format: | Article |
| Language: | English |
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LPPM Politeknik Kesehatan Kerta Cendekia
2022-06-01
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| Series: | Nurse and Health |
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| Online Access: | https://ejournal-kertacendekia.id/index.php/nhjk/article/view/306 |
| _version_ | 1818002459129282560 |
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| author | Wahyuni Mira Triharini Eka Mishbahatul Mar’ah Has |
| author_facet | Wahyuni Mira Triharini Eka Mishbahatul Mar’ah Has |
| author_sort | Wahyuni |
| collection | DOAJ |
| description | Background: Patient satisfaction is playing an increasingly important role in care-quality reforms and healthcare delivery in general. Patient dissatisfaction with nursing services was still a problem in Indonesia and in other developing countries. Patient Centered Care (PCC) as one of the six dimensions of improving the quality of care. Objectives: The purpose of this study aimed to analyse Strategy to Promote PCC for Improving Patient Satisfaction. Design: This study using systematic review design refers to The Center for Review and Dissemination and the Joanna Briggs Institute Guideline. Data Sources: Search for articles was conducted from 14 December 2020 to 28 April 2021 by accessing four electronic databases (Scopus, PubMed, ProQuest, Sage). The article year is limited from 2015-2021. Keywords: “Strategy” OR “Promote” OR “Intervention” AND “Patient Centred Care” OR “Patient Care Management” AND “Patient Satisfaction” OR “Patient Acceptance”. Review Methods: Assessing the quality of articles using the JBI Critical Appraisal Tool and PRISMA checklist as a guide in article screening. Results: A total of 15 article were analyzed according to inclusion criteria. The selected article is divided in five broad themes about strategy to promote patient centered care. The five broad themes are enhanced communication (n=4), promoting patient participation (n=4), emotional support (n=2), intervention to enhanced patient centered care (n=3) and organizational culture (n=2). Conclusion: There are 5 strategies to promote patient centered care for improving patient satisfaction. Five patient centered care strategies to improve patient satisfaction involve enhance communication, promoting patient participation, emotional support, intervention to enhanced patient centered care and organizational culture. |
| first_indexed | 2024-04-14T03:46:15Z |
| format | Article |
| id | doaj.art-a657f8709f1f46b1b24b289a0cf9413b |
| institution | Directory Open Access Journal |
| issn | 2088-9909 2623-2448 |
| language | English |
| last_indexed | 2024-04-14T03:46:15Z |
| publishDate | 2022-06-01 |
| publisher | LPPM Politeknik Kesehatan Kerta Cendekia |
| record_format | Article |
| series | Nurse and Health |
| spelling | doaj.art-a657f8709f1f46b1b24b289a0cf9413b2022-12-22T02:14:14ZengLPPM Politeknik Kesehatan Kerta CendekiaNurse and Health2088-99092623-24482022-06-011111021https://doi.org/10.36720/nhjk.v11i1.306STRATEGY TO PROMOTE PATIENT CENTERED CARE PCC FOR IMPROVING PATIENT SATISFACTION: A LITERATURE REVIEWWahyuni0Mira Triharini1Eka Mishbahatul Mar’ah Has2Faculty of Nursing, Airlangga University, Surabaya, East Java Province, IndonesiaFaculty of Nursing, Airlangga University, Surabaya, East Java Province, IndonesiaFaculty of Nursing, Airlangga University, Surabaya, East Java Province, IndonesiaBackground: Patient satisfaction is playing an increasingly important role in care-quality reforms and healthcare delivery in general. Patient dissatisfaction with nursing services was still a problem in Indonesia and in other developing countries. Patient Centered Care (PCC) as one of the six dimensions of improving the quality of care. Objectives: The purpose of this study aimed to analyse Strategy to Promote PCC for Improving Patient Satisfaction. Design: This study using systematic review design refers to The Center for Review and Dissemination and the Joanna Briggs Institute Guideline. Data Sources: Search for articles was conducted from 14 December 2020 to 28 April 2021 by accessing four electronic databases (Scopus, PubMed, ProQuest, Sage). The article year is limited from 2015-2021. Keywords: “Strategy” OR “Promote” OR “Intervention” AND “Patient Centred Care” OR “Patient Care Management” AND “Patient Satisfaction” OR “Patient Acceptance”. Review Methods: Assessing the quality of articles using the JBI Critical Appraisal Tool and PRISMA checklist as a guide in article screening. Results: A total of 15 article were analyzed according to inclusion criteria. The selected article is divided in five broad themes about strategy to promote patient centered care. The five broad themes are enhanced communication (n=4), promoting patient participation (n=4), emotional support (n=2), intervention to enhanced patient centered care (n=3) and organizational culture (n=2). Conclusion: There are 5 strategies to promote patient centered care for improving patient satisfaction. Five patient centered care strategies to improve patient satisfaction involve enhance communication, promoting patient participation, emotional support, intervention to enhanced patient centered care and organizational culture.https://ejournal-kertacendekia.id/index.php/nhjk/article/view/306patient centered carepatient satisfactionperson-centered handoverpatient centered-communication |
| spellingShingle | Wahyuni Mira Triharini Eka Mishbahatul Mar’ah Has STRATEGY TO PROMOTE PATIENT CENTERED CARE PCC FOR IMPROVING PATIENT SATISFACTION: A LITERATURE REVIEW Nurse and Health patient centered care patient satisfaction person-centered handover patient centered-communication |
| title | STRATEGY TO PROMOTE PATIENT CENTERED CARE PCC FOR IMPROVING PATIENT SATISFACTION: A LITERATURE REVIEW |
| title_full | STRATEGY TO PROMOTE PATIENT CENTERED CARE PCC FOR IMPROVING PATIENT SATISFACTION: A LITERATURE REVIEW |
| title_fullStr | STRATEGY TO PROMOTE PATIENT CENTERED CARE PCC FOR IMPROVING PATIENT SATISFACTION: A LITERATURE REVIEW |
| title_full_unstemmed | STRATEGY TO PROMOTE PATIENT CENTERED CARE PCC FOR IMPROVING PATIENT SATISFACTION: A LITERATURE REVIEW |
| title_short | STRATEGY TO PROMOTE PATIENT CENTERED CARE PCC FOR IMPROVING PATIENT SATISFACTION: A LITERATURE REVIEW |
| title_sort | strategy to promote patient centered care pcc for improving patient satisfaction a literature review |
| topic | patient centered care patient satisfaction person-centered handover patient centered-communication |
| url | https://ejournal-kertacendekia.id/index.php/nhjk/article/view/306 |
| work_keys_str_mv | AT wahyuni strategytopromotepatientcenteredcarepccforimprovingpatientsatisfactionaliteraturereview AT miratriharini strategytopromotepatientcenteredcarepccforimprovingpatientsatisfactionaliteraturereview AT ekamishbahatulmarahhas strategytopromotepatientcenteredcarepccforimprovingpatientsatisfactionaliteraturereview |