Electronic Banking, Its Use and Safety. Are There Differences in the Access of Bank Customers by Gender, Education and Age?
Electronic banking is an important area of banking activities, under which the commercial banks try to retain existing clients or attract new customers through a better quality of service and decrease in prices of these services. The aim of the article was to examine selected attributes of security...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Center for International Scientific Research of VŠO and VŠPP
2015-12-01
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| Series: | International Journal of Entrepreneurial Knowledge |
| Subjects: | |
| Online Access: | http://www.degruyter.com/view/j/ijek.2015.3.issue-2/ijek-2015-0013/ijek-2015-0013.xml?format=INT |
| _version_ | 1818248775604371456 |
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| author | Belás Jaroslav Korauš Michal Gabčová Lenka |
| author_facet | Belás Jaroslav Korauš Michal Gabčová Lenka |
| author_sort | Belás Jaroslav |
| collection | DOAJ |
| description | Electronic banking is an important area of banking activities, under which the commercial banks try to retain existing clients or attract new customers through a better quality of service and decrease in prices of these services. The aim of the article was to examine selected attributes of security and the use of electronic banking and quantify differences in approach of the bank customers by gender, education and age. Our research confirmed that the dominant part of banking customers use electronic access when managing their personal finances. We found out that there are some differences in the approach of the bank customers in terms of their education. The customers with higher education to a greater extent and more intensively use electronic banking. In the safety area, we did not find any significant differences between banking clients by gender, education and age. The only exception is the finding that clients up to 35 years are significantly more confident in the use of electronic banking through public networks. |
| first_indexed | 2024-12-12T15:25:58Z |
| format | Article |
| id | doaj.art-a65eb3189bab42d89a97a00e8509b136 |
| institution | Directory Open Access Journal |
| issn | 2336-2960 |
| language | English |
| last_indexed | 2024-12-12T15:25:58Z |
| publishDate | 2015-12-01 |
| publisher | Center for International Scientific Research of VŠO and VŠPP |
| record_format | Article |
| series | International Journal of Entrepreneurial Knowledge |
| spelling | doaj.art-a65eb3189bab42d89a97a00e8509b1362022-12-22T00:20:15ZengCenter for International Scientific Research of VŠO and VŠPPInternational Journal of Entrepreneurial Knowledge2336-29602015-12-0132162810.1515/ijek-2015-0013ijek-2015-0013Electronic Banking, Its Use and Safety. Are There Differences in the Access of Bank Customers by Gender, Education and Age?Belás Jaroslav0Korauš Michal1Gabčová Lenka2Department of Enterprise Economics, Faculty of Management and Economics, Tomas Bata University in Zlin, Mostní 5139, 760 01 Zlin, Czech RepublicPan-European University, Faculty of Economics and Business, Tematinska 10, 851 05 Bratislava, Slovak RepublicDepartment of Enterprise Economics, Faculty of Management and Economics, Tomas Bata University in Zlin, Mostní 5139, 760 01 Zlin, Czech RepublicElectronic banking is an important area of banking activities, under which the commercial banks try to retain existing clients or attract new customers through a better quality of service and decrease in prices of these services. The aim of the article was to examine selected attributes of security and the use of electronic banking and quantify differences in approach of the bank customers by gender, education and age. Our research confirmed that the dominant part of banking customers use electronic access when managing their personal finances. We found out that there are some differences in the approach of the bank customers in terms of their education. The customers with higher education to a greater extent and more intensively use electronic banking. In the safety area, we did not find any significant differences between banking clients by gender, education and age. The only exception is the finding that clients up to 35 years are significantly more confident in the use of electronic banking through public networks.http://www.degruyter.com/view/j/ijek.2015.3.issue-2/ijek-2015-0013/ijek-2015-0013.xml?format=INTCommercial bankselectronic bankingthe use of electronic bankingelectronic banking securitygendereducationage |
| spellingShingle | Belás Jaroslav Korauš Michal Gabčová Lenka Electronic Banking, Its Use and Safety. Are There Differences in the Access of Bank Customers by Gender, Education and Age? International Journal of Entrepreneurial Knowledge Commercial banks electronic banking the use of electronic banking electronic banking security gender education age |
| title | Electronic Banking, Its Use and Safety. Are There Differences in the Access of Bank Customers by Gender, Education and Age? |
| title_full | Electronic Banking, Its Use and Safety. Are There Differences in the Access of Bank Customers by Gender, Education and Age? |
| title_fullStr | Electronic Banking, Its Use and Safety. Are There Differences in the Access of Bank Customers by Gender, Education and Age? |
| title_full_unstemmed | Electronic Banking, Its Use and Safety. Are There Differences in the Access of Bank Customers by Gender, Education and Age? |
| title_short | Electronic Banking, Its Use and Safety. Are There Differences in the Access of Bank Customers by Gender, Education and Age? |
| title_sort | electronic banking its use and safety are there differences in the access of bank customers by gender education and age |
| topic | Commercial banks electronic banking the use of electronic banking electronic banking security gender education age |
| url | http://www.degruyter.com/view/j/ijek.2015.3.issue-2/ijek-2015-0013/ijek-2015-0013.xml?format=INT |
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