Evaluations of Neurologists by Their Patients and Residents Are Inversely Correlated

Objective and Background: We hypothesized that evaluation scores for attending neurologists by patients and residents would parallel one another. Additionally, we hypothesized that provider productivity would be also be associated with performance evaluations by patients and residents. Methods: In a...

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Main Authors: Michael R Dobbs MD, MHCM, Jonathan H Smith MD
Format: Article
Language:English
Published: SAGE Publishing 2016-03-01
Series:Journal of Patient Experience
Online Access:https://doi.org/10.1177/2374373516636736
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author Michael R Dobbs MD, MHCM
Jonathan H Smith MD
author_facet Michael R Dobbs MD, MHCM
Jonathan H Smith MD
author_sort Michael R Dobbs MD, MHCM
collection DOAJ
description Objective and Background: We hypothesized that evaluation scores for attending neurologists by patients and residents would parallel one another. Additionally, we hypothesized that provider productivity would be also be associated with performance evaluations by patients and residents. Methods: In a university neurology department, we collected individual Clinician and Group Consumer Assessment of Healthcare Providers and Systems patient satisfaction scores and standardized resident evaluation scores (n = 22 faculty members). We performed bivariate analysis of doctor–patient satisfaction versus resident evaluation scores. Results: Attending neurologists with higher patient satisfaction received lower resident evaluation scores ( P < .05). There seem to be disproportionate neurologists with low evaluations not meeting clinical productivity targets. Conclusion: Finding a significant inverse correlation was surprising. Perhaps what is valued by patients in their physician is not what residents value in teachers. That deserves further study. Maybe attending physicians who spend their energy on the patient experience do not have sufficient time to devote to teaching and vice versa. That neurologists with low evaluation scores appear more likely to not meet productivity targets supports this idea.
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spelling doaj.art-a6638a0571744c36a1b5079cf5d5c1302022-12-21T23:39:50ZengSAGE PublishingJournal of Patient Experience2374-37432374-37352016-03-01310.1177/237437351663673610.1177_2374373516636736Evaluations of Neurologists by Their Patients and Residents Are Inversely CorrelatedMichael R Dobbs MD, MHCM0Jonathan H Smith MD1 Department of Neurology, University of Kentucky Medical Center, Lexington, KY, USA Department of Neurology, University of Kentucky Medical Center, Lexington, KY, USAObjective and Background: We hypothesized that evaluation scores for attending neurologists by patients and residents would parallel one another. Additionally, we hypothesized that provider productivity would be also be associated with performance evaluations by patients and residents. Methods: In a university neurology department, we collected individual Clinician and Group Consumer Assessment of Healthcare Providers and Systems patient satisfaction scores and standardized resident evaluation scores (n = 22 faculty members). We performed bivariate analysis of doctor–patient satisfaction versus resident evaluation scores. Results: Attending neurologists with higher patient satisfaction received lower resident evaluation scores ( P < .05). There seem to be disproportionate neurologists with low evaluations not meeting clinical productivity targets. Conclusion: Finding a significant inverse correlation was surprising. Perhaps what is valued by patients in their physician is not what residents value in teachers. That deserves further study. Maybe attending physicians who spend their energy on the patient experience do not have sufficient time to devote to teaching and vice versa. That neurologists with low evaluation scores appear more likely to not meet productivity targets supports this idea.https://doi.org/10.1177/2374373516636736
spellingShingle Michael R Dobbs MD, MHCM
Jonathan H Smith MD
Evaluations of Neurologists by Their Patients and Residents Are Inversely Correlated
Journal of Patient Experience
title Evaluations of Neurologists by Their Patients and Residents Are Inversely Correlated
title_full Evaluations of Neurologists by Their Patients and Residents Are Inversely Correlated
title_fullStr Evaluations of Neurologists by Their Patients and Residents Are Inversely Correlated
title_full_unstemmed Evaluations of Neurologists by Their Patients and Residents Are Inversely Correlated
title_short Evaluations of Neurologists by Their Patients and Residents Are Inversely Correlated
title_sort evaluations of neurologists by their patients and residents are inversely correlated
url https://doi.org/10.1177/2374373516636736
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