Total Quality Service (TQS) Pengukuran Dimensi Terra Dari Servqual Guna Meningkatkan
Quality is the most basic or fundamental of the performance capabilities. Quality is the ability to serve the customer’s needs. Quality in service often occurs during service delivery, usually in an interaction between the customer and provider. One method of achieving high quality service is throug...
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| Format: | Article |
| Language: | Indonesian |
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Pusat Pelatihan dan Pengembangan dan Pemetaan Kompetensi Aparatur Sipil Negara (Puslatbang PKASN) Lembaga Administrasi Negara
2020-03-01
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| Series: | Jurnal Wacana Kinerja |
| Online Access: | http://103.85.61.66/ojs/index.php/jwk/article/view/385 |
| _version_ | 1797849125644926976 |
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| author | Mohamad Ramdan |
| author_facet | Mohamad Ramdan |
| author_sort | Mohamad Ramdan |
| collection | DOAJ |
| description | Quality is the most basic or fundamental of the performance capabilities. Quality is the ability to serve the customer’s needs. Quality in service often occurs during service delivery, usually in an interaction between the customer and provider. One method of achieving high quality service is through Total Quality Service (TQS). The performance of TQS could be measured by Service Quality score (SERVQUAL Score), which has five dimensions: Tangible, Empathy, Reliability, Responsiveness, and Assurance (TERRA) |
| first_indexed | 2024-04-09T18:38:43Z |
| format | Article |
| id | doaj.art-a68ebd8a6e62426dac03cafbe806d519 |
| institution | Directory Open Access Journal |
| issn | 1411-4917 2620-9063 |
| language | Indonesian |
| last_indexed | 2024-04-09T18:38:43Z |
| publishDate | 2020-03-01 |
| publisher | Pusat Pelatihan dan Pengembangan dan Pemetaan Kompetensi Aparatur Sipil Negara (Puslatbang PKASN) Lembaga Administrasi Negara |
| record_format | Article |
| series | Jurnal Wacana Kinerja |
| spelling | doaj.art-a68ebd8a6e62426dac03cafbe806d5192023-04-11T07:03:11ZindPusat Pelatihan dan Pengembangan dan Pemetaan Kompetensi Aparatur Sipil Negara (Puslatbang PKASN) Lembaga Administrasi NegaraJurnal Wacana Kinerja1411-49172620-90632020-03-011119310410.31845/jwk.v11i1.385290Total Quality Service (TQS) Pengukuran Dimensi Terra Dari Servqual Guna MeningkatkanMohamad RamdanQuality is the most basic or fundamental of the performance capabilities. Quality is the ability to serve the customer’s needs. Quality in service often occurs during service delivery, usually in an interaction between the customer and provider. One method of achieving high quality service is through Total Quality Service (TQS). The performance of TQS could be measured by Service Quality score (SERVQUAL Score), which has five dimensions: Tangible, Empathy, Reliability, Responsiveness, and Assurance (TERRA)http://103.85.61.66/ojs/index.php/jwk/article/view/385 |
| spellingShingle | Mohamad Ramdan Total Quality Service (TQS) Pengukuran Dimensi Terra Dari Servqual Guna Meningkatkan Jurnal Wacana Kinerja |
| title | Total Quality Service (TQS) Pengukuran Dimensi Terra Dari Servqual Guna Meningkatkan |
| title_full | Total Quality Service (TQS) Pengukuran Dimensi Terra Dari Servqual Guna Meningkatkan |
| title_fullStr | Total Quality Service (TQS) Pengukuran Dimensi Terra Dari Servqual Guna Meningkatkan |
| title_full_unstemmed | Total Quality Service (TQS) Pengukuran Dimensi Terra Dari Servqual Guna Meningkatkan |
| title_short | Total Quality Service (TQS) Pengukuran Dimensi Terra Dari Servqual Guna Meningkatkan |
| title_sort | total quality service tqs pengukuran dimensi terra dari servqual guna meningkatkan |
| url | http://103.85.61.66/ojs/index.php/jwk/article/view/385 |
| work_keys_str_mv | AT mohamadramdan totalqualityservicetqspengukurandimensiterradariservqualgunameningkatkan |