KEPUASAN MASYARAKAT TERHADAP KUALITAS PELAYANAN KANTOR PERTANAHAN KABUPATEN INDRAMAYU

KEPUASAN MASYARAKAT TERHADAP KUALITAS PELAYANAN KANTOR PERTANAHAN KABUPATEN INDRAMAYU

Customer satisfaction research is not only carried out by the business sector but also carried out by the government in the framework of public service. Satisfaction of the people in this study was measured by five dimensions that were reliability, responsiveness, assurance, empathy, and tangible. T...

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Bibliographic Details
Main Authors: Slamet Riyadi, Aji Hermawan, Ujang Sumarwan
Format: Article
Language:Indonesian
Published: Institut Pertanian Bogor 2015-01-01
Series:Jurnal Ilmu Keluarga dan Konsumen
Subjects:
public satisfaction
land agency
quality of service
SEM
Online Access:https://jurnal.ipb.ac.id/index.php/jikk/article/view/10018

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