Public’s Attribution vs Punitive Behavior in Indonesian Public Relations Practice
The research aims to test situational crisis communication and attribution theories in Indonesian context. Crisis threats companies’ reputation and affects the public’s attribution which will lead to the creation of punitive behavior from the public towards the organization. The study used a quantit...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Atma Jaya Yogyakarta
2017-06-01
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| Series: | Jurnal Ilmu Komunikasi |
| Online Access: | https://ojs.uajy.ac.id/index.php/jik/article/view/1180 |
| _version_ | 1818952731022327808 |
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| author | Rachmat Kriyantono Yuyun Agus Riani Rizky Ika Safitri |
| author_facet | Rachmat Kriyantono Yuyun Agus Riani Rizky Ika Safitri |
| author_sort | Rachmat Kriyantono |
| collection | DOAJ |
| description | The research aims to test situational crisis communication and attribution theories in Indonesian context. Crisis threats companies’ reputation and affects the public’s attribution which will lead to the creation of punitive behavior from the public towards the organization. The study used a quantitative approach with experimental method and content analysis in the pre-research. Involving 90 respondents, the research fi nds that mass media infl uences public’s attribution within the experimental group who were given positive and negative news. The research shows that the crisis history and the relational reputation determine the public attribution toward the initial crisis responsibility. |
| first_indexed | 2024-12-20T09:55:02Z |
| format | Article |
| id | doaj.art-a7ec59694e224783b272db032bf9855c |
| institution | Directory Open Access Journal |
| issn | 1829-6564 2548-8643 |
| language | English |
| last_indexed | 2024-12-20T09:55:02Z |
| publishDate | 2017-06-01 |
| publisher | Universitas Atma Jaya Yogyakarta |
| record_format | Article |
| series | Jurnal Ilmu Komunikasi |
| spelling | doaj.art-a7ec59694e224783b272db032bf9855c2022-12-21T19:44:30ZengUniversitas Atma Jaya YogyakartaJurnal Ilmu Komunikasi1829-65642548-86432017-06-0114110.24002/jik.v14i1.1180962Public’s Attribution vs Punitive Behavior in Indonesian Public Relations PracticeRachmat KriyantonoYuyun Agus RianiRizky Ika SafitriThe research aims to test situational crisis communication and attribution theories in Indonesian context. Crisis threats companies’ reputation and affects the public’s attribution which will lead to the creation of punitive behavior from the public towards the organization. The study used a quantitative approach with experimental method and content analysis in the pre-research. Involving 90 respondents, the research fi nds that mass media infl uences public’s attribution within the experimental group who were given positive and negative news. The research shows that the crisis history and the relational reputation determine the public attribution toward the initial crisis responsibility.https://ojs.uajy.ac.id/index.php/jik/article/view/1180 |
| spellingShingle | Rachmat Kriyantono Yuyun Agus Riani Rizky Ika Safitri Public’s Attribution vs Punitive Behavior in Indonesian Public Relations Practice Jurnal Ilmu Komunikasi |
| title | Public’s Attribution vs Punitive Behavior in Indonesian Public Relations Practice |
| title_full | Public’s Attribution vs Punitive Behavior in Indonesian Public Relations Practice |
| title_fullStr | Public’s Attribution vs Punitive Behavior in Indonesian Public Relations Practice |
| title_full_unstemmed | Public’s Attribution vs Punitive Behavior in Indonesian Public Relations Practice |
| title_short | Public’s Attribution vs Punitive Behavior in Indonesian Public Relations Practice |
| title_sort | public s attribution vs punitive behavior in indonesian public relations practice |
| url | https://ojs.uajy.ac.id/index.php/jik/article/view/1180 |
| work_keys_str_mv | AT rachmatkriyantono publicsattributionvspunitivebehaviorinindonesianpublicrelationspractice AT yuyunagusriani publicsattributionvspunitivebehaviorinindonesianpublicrelationspractice AT rizkyikasafitri publicsattributionvspunitivebehaviorinindonesianpublicrelationspractice |