PASSENGERS’ PERCEPTIONS OF THE SERVICE QUALITY AND OPERATION OF A BUS RAPID TRANSIT SYSTEM (TRANS SEMARANG) IN SEMARANG, INDONESIA
The increasing population in urban areas has expanded the role of the transportation system to meet people’s mobility needs in developing countries. Since the demand for transportation services is proliferating, bus rapid transit (BRT) offers the opportunity to create a high-quality mass transit sys...
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| Format: | Article |
| Language: | English |
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Silesian University of Technology
2023-03-01
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| Series: | Transport Problems |
| Subjects: | |
| Online Access: | http://transportproblems.polsl.pl/pl/Archiwum/2023/zeszyt1/2023t18z1_12.pdf |
| _version_ | 1797823583039258624 |
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| author | Ruth Elgiana Ester SIMANGUNSONG Anita Ratnasari RAKHMATULLOH Diah Intan Kusumo DEWI Fadhilah Maretha ADRIE Dinar Mutiara Kusumo NUGRAHENI |
| author_facet | Ruth Elgiana Ester SIMANGUNSONG Anita Ratnasari RAKHMATULLOH Diah Intan Kusumo DEWI Fadhilah Maretha ADRIE Dinar Mutiara Kusumo NUGRAHENI |
| author_sort | Ruth Elgiana Ester SIMANGUNSONG |
| collection | DOAJ |
| description | The increasing population in urban areas has expanded the role of the transportation system to meet people’s mobility needs in developing countries. Since the demand for transportation services is proliferating, bus rapid transit (BRT) offers the opportunity to create a high-quality mass transit system in developing countries. The presence of BRT Trans Semarang, however, has not yet become a solution to city traffic problems since the transit system and its operation are not yet implemented. This study aims to explore the service quality and operation of BRT based on observations and passengers’ viewpoints at the BRT shelter, which is located in the central business district. The method of the research is a statistical descriptive and qualitative analysis using variables from passengers’ perspectives and observations on bus operation. The result shows that the capacity of the transit shelter, the interval between bus arrivals, bus dwell times, and BRT infrastructures (door size) are the most influential variables on passengers’ satisfaction. Furthermore, from the operation point of view, users’ trip destinations and maximum delay times are considered important for the improvement of BRT service. |
| first_indexed | 2024-03-13T10:26:02Z |
| format | Article |
| id | doaj.art-a83db017fecc4db689405361cf3fd045 |
| institution | Directory Open Access Journal |
| issn | 1896-0596 2300-861X |
| language | English |
| last_indexed | 2024-03-13T10:26:02Z |
| publishDate | 2023-03-01 |
| publisher | Silesian University of Technology |
| record_format | Article |
| series | Transport Problems |
| spelling | doaj.art-a83db017fecc4db689405361cf3fd0452023-05-19T12:30:42ZengSilesian University of TechnologyTransport Problems1896-05962300-861X2023-03-0118114315610.20858/tp.2023.18.1.12PASSENGERS’ PERCEPTIONS OF THE SERVICE QUALITY AND OPERATION OF A BUS RAPID TRANSIT SYSTEM (TRANS SEMARANG) IN SEMARANG, INDONESIARuth Elgiana Ester SIMANGUNSONG0https://orcid.org/0000-0002-7397-6026Anita Ratnasari RAKHMATULLOH1https://orcid.org/0000-0003-2030-5461Diah Intan Kusumo DEWI2https://orcid.org/0000-0003-4209-0449Fadhilah Maretha ADRIE3https://orcid.org/0000-0002-9310-054XDinar Mutiara Kusumo NUGRAHENI4https://orcid.org/0000-0003-4429-8462Diponegoro University; Jl. Prof. Sudarto No.13Diponegoro University; Jl. Prof. Sudarto No.13Diponegoro University; Jl. Prof. Sudarto No.13Diponegoro University; Jl. Prof. Sudarto No.13Diponegoro University; Jl. Prof. Sudarto No.13The increasing population in urban areas has expanded the role of the transportation system to meet people’s mobility needs in developing countries. Since the demand for transportation services is proliferating, bus rapid transit (BRT) offers the opportunity to create a high-quality mass transit system in developing countries. The presence of BRT Trans Semarang, however, has not yet become a solution to city traffic problems since the transit system and its operation are not yet implemented. This study aims to explore the service quality and operation of BRT based on observations and passengers’ viewpoints at the BRT shelter, which is located in the central business district. The method of the research is a statistical descriptive and qualitative analysis using variables from passengers’ perspectives and observations on bus operation. The result shows that the capacity of the transit shelter, the interval between bus arrivals, bus dwell times, and BRT infrastructures (door size) are the most influential variables on passengers’ satisfaction. Furthermore, from the operation point of view, users’ trip destinations and maximum delay times are considered important for the improvement of BRT service. http://transportproblems.polsl.pl/pl/Archiwum/2023/zeszyt1/2023t18z1_12.pdfbrt trans semarangbus facilitiesbus shelterservice quality |
| spellingShingle | Ruth Elgiana Ester SIMANGUNSONG Anita Ratnasari RAKHMATULLOH Diah Intan Kusumo DEWI Fadhilah Maretha ADRIE Dinar Mutiara Kusumo NUGRAHENI PASSENGERS’ PERCEPTIONS OF THE SERVICE QUALITY AND OPERATION OF A BUS RAPID TRANSIT SYSTEM (TRANS SEMARANG) IN SEMARANG, INDONESIA Transport Problems brt trans semarang bus facilities bus shelter service quality |
| title | PASSENGERS’ PERCEPTIONS OF THE SERVICE QUALITY AND OPERATION OF A BUS RAPID TRANSIT SYSTEM (TRANS SEMARANG) IN SEMARANG, INDONESIA |
| title_full | PASSENGERS’ PERCEPTIONS OF THE SERVICE QUALITY AND OPERATION OF A BUS RAPID TRANSIT SYSTEM (TRANS SEMARANG) IN SEMARANG, INDONESIA |
| title_fullStr | PASSENGERS’ PERCEPTIONS OF THE SERVICE QUALITY AND OPERATION OF A BUS RAPID TRANSIT SYSTEM (TRANS SEMARANG) IN SEMARANG, INDONESIA |
| title_full_unstemmed | PASSENGERS’ PERCEPTIONS OF THE SERVICE QUALITY AND OPERATION OF A BUS RAPID TRANSIT SYSTEM (TRANS SEMARANG) IN SEMARANG, INDONESIA |
| title_short | PASSENGERS’ PERCEPTIONS OF THE SERVICE QUALITY AND OPERATION OF A BUS RAPID TRANSIT SYSTEM (TRANS SEMARANG) IN SEMARANG, INDONESIA |
| title_sort | passengers perceptions of the service quality and operation of a bus rapid transit system trans semarang in semarang indonesia |
| topic | brt trans semarang bus facilities bus shelter service quality |
| url | http://transportproblems.polsl.pl/pl/Archiwum/2023/zeszyt1/2023t18z1_12.pdf |
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