Why Do Older Adults Feel Negatively about Artificial Intelligence Products? An Empirical Study Based on the Perspectives of Mismatches
Artificial intelligence products (AIPs) for older adults enhance the functions of traditional products and improve the quality of their lives. However, AIPs are not popular among this population, and limited attempts have been made to investigate these users’ negative tendencies regarding AIPs. This...
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| Format: | Article |
| Language: | English |
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MDPI AG
2023-11-01
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| Series: | Systems |
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| Online Access: | https://www.mdpi.com/2079-8954/11/11/551 |
| _version_ | 1797457634503163904 |
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| author | Wenjia Hong Changyong Liang Yiming Ma Junhong Zhu |
| author_facet | Wenjia Hong Changyong Liang Yiming Ma Junhong Zhu |
| author_sort | Wenjia Hong |
| collection | DOAJ |
| description | Artificial intelligence products (AIPs) for older adults enhance the functions of traditional products and improve the quality of their lives. However, AIPs are not popular among this population, and limited attempts have been made to investigate these users’ negative tendencies regarding AIPs. This study explores the causes of avoidance and exit behaviors toward AIPs among older people from both a functional and socio-emotional mismatch perspective. Data were collected from 1102 older AIP users to verify the research model and hypotheses. The results indicate that perceived control and expectation disconfirmation affect the functional mismatch, while public stigma has the greatest impact on the socio-emotional mismatch. Furthermore, the results highlight a mixed influence of the functional and socio-emotional mismatches on negative behaviors. This study explores older people’s negative tendencies toward AIPs, comprehensively considering the functions of AIPs and the socio-emotions they evoke. Thus, it provides new empirical evidence for the systematic relationship between the functional mismatch and the socio-emotional mismatch and fills the research gap on the influence on the subsequent behaviors of older adults. Additionally, this study sheds light on the specific methods of designing, developing, and promoting AIPs. |
| first_indexed | 2024-03-09T16:24:50Z |
| format | Article |
| id | doaj.art-a847a8425ee941e0a9f629f2d90b41ca |
| institution | Directory Open Access Journal |
| issn | 2079-8954 |
| language | English |
| last_indexed | 2024-03-09T16:24:50Z |
| publishDate | 2023-11-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Systems |
| spelling | doaj.art-a847a8425ee941e0a9f629f2d90b41ca2023-11-24T15:09:11ZengMDPI AGSystems2079-89542023-11-01111155110.3390/systems11110551Why Do Older Adults Feel Negatively about Artificial Intelligence Products? An Empirical Study Based on the Perspectives of MismatchesWenjia Hong0Changyong Liang1Yiming Ma2Junhong Zhu3School of Management, Hefei University of Technology, Hefei 230009, ChinaSchool of Management, Hefei University of Technology, Hefei 230009, ChinaCollege of Management Science and Engineering, Anhui University of Finance and Economics, Bengbu 233030, ChinaSchool of Management, Hefei University of Technology, Hefei 230009, ChinaArtificial intelligence products (AIPs) for older adults enhance the functions of traditional products and improve the quality of their lives. However, AIPs are not popular among this population, and limited attempts have been made to investigate these users’ negative tendencies regarding AIPs. This study explores the causes of avoidance and exit behaviors toward AIPs among older people from both a functional and socio-emotional mismatch perspective. Data were collected from 1102 older AIP users to verify the research model and hypotheses. The results indicate that perceived control and expectation disconfirmation affect the functional mismatch, while public stigma has the greatest impact on the socio-emotional mismatch. Furthermore, the results highlight a mixed influence of the functional and socio-emotional mismatches on negative behaviors. This study explores older people’s negative tendencies toward AIPs, comprehensively considering the functions of AIPs and the socio-emotions they evoke. Thus, it provides new empirical evidence for the systematic relationship between the functional mismatch and the socio-emotional mismatch and fills the research gap on the influence on the subsequent behaviors of older adults. Additionally, this study sheds light on the specific methods of designing, developing, and promoting AIPs.https://www.mdpi.com/2079-8954/11/11/551artificial intelligence productsnegative tendenciesemotional mismatcholder people |
| spellingShingle | Wenjia Hong Changyong Liang Yiming Ma Junhong Zhu Why Do Older Adults Feel Negatively about Artificial Intelligence Products? An Empirical Study Based on the Perspectives of Mismatches Systems artificial intelligence products negative tendencies emotional mismatch older people |
| title | Why Do Older Adults Feel Negatively about Artificial Intelligence Products? An Empirical Study Based on the Perspectives of Mismatches |
| title_full | Why Do Older Adults Feel Negatively about Artificial Intelligence Products? An Empirical Study Based on the Perspectives of Mismatches |
| title_fullStr | Why Do Older Adults Feel Negatively about Artificial Intelligence Products? An Empirical Study Based on the Perspectives of Mismatches |
| title_full_unstemmed | Why Do Older Adults Feel Negatively about Artificial Intelligence Products? An Empirical Study Based on the Perspectives of Mismatches |
| title_short | Why Do Older Adults Feel Negatively about Artificial Intelligence Products? An Empirical Study Based on the Perspectives of Mismatches |
| title_sort | why do older adults feel negatively about artificial intelligence products an empirical study based on the perspectives of mismatches |
| topic | artificial intelligence products negative tendencies emotional mismatch older people |
| url | https://www.mdpi.com/2079-8954/11/11/551 |
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