Instant Messenger‐Facilitated Knowledge Sharing and Team Performance
The instant messenger (IM) is frequently encountered as a facilitator of communication in both social and working contexts. Nevertheless, there are concerns about the extent to which IMs bring organizational benefits, thereby overcoming interruptions to work. In this study, we focus on how IM tools...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Research Institute for Knowledge Content Development & Technology
2014-12-01
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| Series: | International Journal of Knowledge Content Development and Technology |
| Subjects: | |
| Online Access: | http://ijkcdt.net/xml/03036/03036.pdf |
| Summary: | The instant messenger (IM) is frequently encountered as a facilitator of communication in both social and working contexts. Nevertheless, there are concerns about the extent to which IMs bring organizational benefits, thereby overcoming interruptions to work. In this study, we focus on how IM tools contribute to knowledge transfer at work, as well as their influence on team performance. Our research model is validated by a survey of work professionals (n=41) at a small sized company. Implications and conclusions are discussed. |
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| ISSN: | 2234-0068 2287-187X |