Assesment of User Satisfaction of Accredited Government Hospital Services in Palembang Using the SERVQUAL Approach

Assesment of User Satisfaction of Accredited Government Hospital Services in Palembang Using the SERVQUAL Approach

The purpose of this study was to analyze the service quality of government hospitals in Palembang based on the user's perspective and the determining factors as well as the influence of service quality on service user satisfaction of government hospitals in Palembang. The population of this st...

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Bibliographic Details
Main Authors: Fildzah Hashifah Taufiq, Muhammad Zulkarnain, Misnaniarti Misnaniarti
Format: Article
Language:English
Published: Fakultas Ekonomi Universitas Sriwijaya 2023-05-01
Series:Sriwijaya International Journal of Dynamic Economics and Business
Subjects:
Service User Satisfaction
SERVQUAL
Accredited Government Hospital
Palembang
Online Access:https://sijdeb.unsri.ac.id/index.php/SIJDEB/article/view/420

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