Structure, complexity and cooperation in parallel external chat interactions
This article examines structure, complexity and cooperation in external chat interactions at the workplace in which one of the participants is taking part in multiple parallel conversations. The investigation is based on an analysis of nine chat interactions in a work-related context, with particula...
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| Format: | Article |
| Language: | Danish |
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Sammenslutningen af Medieforskere i Danmark (SMID)
2012-09-01
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| Series: | MedieKultur: Journal of Media and Communication Research |
| Subjects: | |
| Online Access: | https://tidsskrift.dk/mediekultur/article/view/6042 |
| _version_ | 1811235029501607936 |
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| author | Anette Grønning |
| author_facet | Anette Grønning |
| author_sort | Anette Grønning |
| collection | DOAJ |
| description | This article examines structure, complexity and cooperation in external chat interactions at the workplace in which one of the participants is taking part in multiple parallel conversations. The investigation is based on an analysis of nine chat interactions in a work-related context, with particular focus on the content of the parallel time spans of the chat interactions. The analysis was inspired by applied conversation analysis (CA). The empirical material has been placed at my disposal by Kristelig Fagbevægelse (Krifa), which is Denmark’s third-largest trade union. The article’s overall focus is on “turn-taking organisation as the fundamental and generic aspect of interaction organisation” (Drew & Heritage, 1992, p. 25), including the use of turn-taking rules, adjacency pairs, and the importance of pauses. Even though the employee and the union members do not know one another and cannot see, hear, or touch one another, it is possible to detect an informal, pleasant tone in their interactions. This challenges the basically asymmetrical relationship between employee and customer, and one can sense a further level of asymmetry. In terms of medium, chat interactions exist via various references to other media, including telephone calls and e-mails. |
| first_indexed | 2024-04-12T11:45:23Z |
| format | Article |
| id | doaj.art-a8c088f3b8c34eab8c91fdf2319f5daa |
| institution | Directory Open Access Journal |
| issn | 0900-9671 1901-9726 |
| language | Danish |
| last_indexed | 2024-04-12T11:45:23Z |
| publishDate | 2012-09-01 |
| publisher | Sammenslutningen af Medieforskere i Danmark (SMID) |
| record_format | Article |
| series | MedieKultur: Journal of Media and Communication Research |
| spelling | doaj.art-a8c088f3b8c34eab8c91fdf2319f5daa2022-12-22T03:34:23ZdanSammenslutningen af Medieforskere i Danmark (SMID)MedieKultur: Journal of Media and Communication Research0900-96711901-97262012-09-01285310.7146/mediekultur.v28i53.60426477Structure, complexity and cooperation in parallel external chat interactionsAnette Grønning0Institute for the Study of Culture - Media Studies, University of Southern DenmarkThis article examines structure, complexity and cooperation in external chat interactions at the workplace in which one of the participants is taking part in multiple parallel conversations. The investigation is based on an analysis of nine chat interactions in a work-related context, with particular focus on the content of the parallel time spans of the chat interactions. The analysis was inspired by applied conversation analysis (CA). The empirical material has been placed at my disposal by Kristelig Fagbevægelse (Krifa), which is Denmark’s third-largest trade union. The article’s overall focus is on “turn-taking organisation as the fundamental and generic aspect of interaction organisation” (Drew & Heritage, 1992, p. 25), including the use of turn-taking rules, adjacency pairs, and the importance of pauses. Even though the employee and the union members do not know one another and cannot see, hear, or touch one another, it is possible to detect an informal, pleasant tone in their interactions. This challenges the basically asymmetrical relationship between employee and customer, and one can sense a further level of asymmetry. In terms of medium, chat interactions exist via various references to other media, including telephone calls and e-mails.https://tidsskrift.dk/mediekultur/article/view/6042Applied Conversation Analysis (CA)chat interactionturntakingexternal workplace interaction, employeecustomermultiple short turnsasymmetrical relationmany one-to-one, parallel interactions |
| spellingShingle | Anette Grønning Structure, complexity and cooperation in parallel external chat interactions MedieKultur: Journal of Media and Communication Research Applied Conversation Analysis (CA) chat interaction turntaking external workplace interaction, employee customer multiple short turns asymmetrical relation many one-to-one, parallel interactions |
| title | Structure, complexity and cooperation in parallel external chat interactions |
| title_full | Structure, complexity and cooperation in parallel external chat interactions |
| title_fullStr | Structure, complexity and cooperation in parallel external chat interactions |
| title_full_unstemmed | Structure, complexity and cooperation in parallel external chat interactions |
| title_short | Structure, complexity and cooperation in parallel external chat interactions |
| title_sort | structure complexity and cooperation in parallel external chat interactions |
| topic | Applied Conversation Analysis (CA) chat interaction turntaking external workplace interaction, employee customer multiple short turns asymmetrical relation many one-to-one, parallel interactions |
| url | https://tidsskrift.dk/mediekultur/article/view/6042 |
| work_keys_str_mv | AT anettegrønning structurecomplexityandcooperationinparallelexternalchatinteractions |