The experiences of young people, parents and professionals of using the attend anywhere video consultation system in a child and adolescent mental health service: a mixed-methods approach
BackgroundIn 2020, Attend Anywhere video consultation service was introduced across the Irish public health service to facilitate the provision of health interventions remotely in light of COVID-19-related restrictions. This study aims to explore the experiences of young people, their parents and th...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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Frontiers Media S.A.
2023-08-01
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| Series: | Frontiers in Child and Adolescent Psychiatry |
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| Online Access: | https://www.frontiersin.org/articles/10.3389/frcha.2023.1194302/full |
| _version_ | 1797744349191077888 |
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| author | Emer Gormley Ruth Melia Sharon McCormack Bonita Paige Phayer Jessica Madden |
| author_facet | Emer Gormley Ruth Melia Sharon McCormack Bonita Paige Phayer Jessica Madden |
| author_sort | Emer Gormley |
| collection | DOAJ |
| description | BackgroundIn 2020, Attend Anywhere video consultation service was introduced across the Irish public health service to facilitate the provision of health interventions remotely in light of COVID-19-related restrictions. This study aims to explore the experiences of young people, their parents and their clinicians, of using the newly introduced Attend Anywhere video consultation as part of their Child and Adolescent Mental Health Service (CAMHS).MethodA cross-section of twenty-nine young people, their parents and clinicians working in CAMHS Clare completed a survey pertaining to their experiences of using Attend Anywhere as part of their service. A cross-disciplinary research steering group of CAMHS clinicians adapted the NHS Scotland evaluation of Attend Anywhere / Near Me survey to better capture experiences in a CAMHS setting. The survey included both quantitative and qualitative items. Descriptive statistics were used to examine quantitative data. Qualitative data was analysed using Thematic Analysis.Results/FindingsResults demonstrated a decrease in the number of barriers reported by clients and professionals in accessing the CAMH service following the introduction of Attend Anywhere video consultation. Overall, the majority of professionals reported that they would use Attend Anywhere again, whereas almost a quarter of clients reported that they did not wish to use it again. Clients indicated a preference for receiving face-to-face services over other service provision options and this finding was associated with not having to rely on technology or manage connectivity issues and finding it easier to build the therapeutic relationship in-person.ConclusionFindings suggest that both professionals and clients value face-to-face service provision while also acknowledging the benefits of Video Enabled Care in overcoming access barriers. We conclude that VEC be offered as an option in a blended service model, in conjunction with rather than as a replacement of face-to-face service provision. |
| first_indexed | 2024-03-12T15:08:28Z |
| format | Article |
| id | doaj.art-a9997a0e87e148cca435468bb5fac12a |
| institution | Directory Open Access Journal |
| issn | 2813-4540 |
| language | English |
| last_indexed | 2024-03-12T15:08:28Z |
| publishDate | 2023-08-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Child and Adolescent Psychiatry |
| spelling | doaj.art-a9997a0e87e148cca435468bb5fac12a2023-08-12T01:32:13ZengFrontiers Media S.A.Frontiers in Child and Adolescent Psychiatry2813-45402023-08-01210.3389/frcha.2023.11943021194302The experiences of young people, parents and professionals of using the attend anywhere video consultation system in a child and adolescent mental health service: a mixed-methods approachEmer Gormley0Ruth Melia1Sharon McCormack2Bonita Paige Phayer3Jessica Madden4School of Psychology, University of Galway, Galway, County GalwayPsychology Department, University of Limerick, Limerick, IrelandPsychology Department, University of Limerick, Limerick, IrelandChild and Adolescent Mental Health Services, HSE Mid-West, Naas, IrelandChild and Adolescent Mental Health Services, HSE Mid-West, Naas, IrelandBackgroundIn 2020, Attend Anywhere video consultation service was introduced across the Irish public health service to facilitate the provision of health interventions remotely in light of COVID-19-related restrictions. This study aims to explore the experiences of young people, their parents and their clinicians, of using the newly introduced Attend Anywhere video consultation as part of their Child and Adolescent Mental Health Service (CAMHS).MethodA cross-section of twenty-nine young people, their parents and clinicians working in CAMHS Clare completed a survey pertaining to their experiences of using Attend Anywhere as part of their service. A cross-disciplinary research steering group of CAMHS clinicians adapted the NHS Scotland evaluation of Attend Anywhere / Near Me survey to better capture experiences in a CAMHS setting. The survey included both quantitative and qualitative items. Descriptive statistics were used to examine quantitative data. Qualitative data was analysed using Thematic Analysis.Results/FindingsResults demonstrated a decrease in the number of barriers reported by clients and professionals in accessing the CAMH service following the introduction of Attend Anywhere video consultation. Overall, the majority of professionals reported that they would use Attend Anywhere again, whereas almost a quarter of clients reported that they did not wish to use it again. Clients indicated a preference for receiving face-to-face services over other service provision options and this finding was associated with not having to rely on technology or manage connectivity issues and finding it easier to build the therapeutic relationship in-person.ConclusionFindings suggest that both professionals and clients value face-to-face service provision while also acknowledging the benefits of Video Enabled Care in overcoming access barriers. We conclude that VEC be offered as an option in a blended service model, in conjunction with rather than as a replacement of face-to-face service provision.https://www.frontiersin.org/articles/10.3389/frcha.2023.1194302/fullvideo enabled careattend anywheredigital mental healthchild and adolescent mental health (CAMH)eHealth |
| spellingShingle | Emer Gormley Ruth Melia Sharon McCormack Bonita Paige Phayer Jessica Madden The experiences of young people, parents and professionals of using the attend anywhere video consultation system in a child and adolescent mental health service: a mixed-methods approach Frontiers in Child and Adolescent Psychiatry video enabled care attend anywhere digital mental health child and adolescent mental health (CAMH) eHealth |
| title | The experiences of young people, parents and professionals of using the attend anywhere video consultation system in a child and adolescent mental health service: a mixed-methods approach |
| title_full | The experiences of young people, parents and professionals of using the attend anywhere video consultation system in a child and adolescent mental health service: a mixed-methods approach |
| title_fullStr | The experiences of young people, parents and professionals of using the attend anywhere video consultation system in a child and adolescent mental health service: a mixed-methods approach |
| title_full_unstemmed | The experiences of young people, parents and professionals of using the attend anywhere video consultation system in a child and adolescent mental health service: a mixed-methods approach |
| title_short | The experiences of young people, parents and professionals of using the attend anywhere video consultation system in a child and adolescent mental health service: a mixed-methods approach |
| title_sort | experiences of young people parents and professionals of using the attend anywhere video consultation system in a child and adolescent mental health service a mixed methods approach |
| topic | video enabled care attend anywhere digital mental health child and adolescent mental health (CAMH) eHealth |
| url | https://www.frontiersin.org/articles/10.3389/frcha.2023.1194302/full |
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