Case Study in Hypothesis Prioritization with Ishikawa Diagrams
The objective of this paper is to explore a multidisciplinary problem-solving team investigating a customer-reported failure using an Ishikawa diagram with a spreadsheet for prioritizing and tracking investigation actions in a manufacturing organization. A case study methodology is used with the act...
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| Format: | Article |
| Language: | English |
| Published: |
Sciendo
2023-12-01
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| Series: | Management Systems in Production Engineering |
| Subjects: | |
| Online Access: | https://doi.org/10.2478/mspe-2023-0042 |
| _version_ | 1797397366153674752 |
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| author | Barsalou Matthew |
| author_facet | Barsalou Matthew |
| author_sort | Barsalou Matthew |
| collection | DOAJ |
| description | The objective of this paper is to explore a multidisciplinary problem-solving team investigating a customer-reported failure using an Ishikawa diagram with a spreadsheet for prioritizing and tracking investigation actions in a manufacturing organization. A case study methodology is used with the actions taken to investigate a customer-reported failure explained. The highest priority failure hypothesis was found to be unrelated to the failure. Two medium-rated hypotheses were found to be causing the problem; leakage was occurring at the connection between two components due to a diameter deviation of one of the components. Identifying and prioritizing hypotheses from the Ishikawa diagram provided structure to the investigation and gave the investigation team leader a tool for tracking the investigation actions. This approach is suitable for all types of failure investigations in which an Ishikawa diagram is used to list hypotheses. |
| first_indexed | 2024-03-09T01:08:51Z |
| format | Article |
| id | doaj.art-a9db8a32da5a442c88fe7d068dad6655 |
| institution | Directory Open Access Journal |
| issn | 2450-5781 |
| language | English |
| last_indexed | 2024-03-09T01:08:51Z |
| publishDate | 2023-12-01 |
| publisher | Sciendo |
| record_format | Article |
| series | Management Systems in Production Engineering |
| spelling | doaj.art-a9db8a32da5a442c88fe7d068dad66552023-12-11T07:38:05ZengSciendoManagement Systems in Production Engineering2450-57812023-12-0131438138810.2478/mspe-2023-0042Case Study in Hypothesis Prioritization with Ishikawa DiagramsBarsalou Matthew01QPLUSThe objective of this paper is to explore a multidisciplinary problem-solving team investigating a customer-reported failure using an Ishikawa diagram with a spreadsheet for prioritizing and tracking investigation actions in a manufacturing organization. A case study methodology is used with the actions taken to investigate a customer-reported failure explained. The highest priority failure hypothesis was found to be unrelated to the failure. Two medium-rated hypotheses were found to be causing the problem; leakage was occurring at the connection between two components due to a diameter deviation of one of the components. Identifying and prioritizing hypotheses from the Ishikawa diagram provided structure to the investigation and gave the investigation team leader a tool for tracking the investigation actions. This approach is suitable for all types of failure investigations in which an Ishikawa diagram is used to list hypotheses.https://doi.org/10.2478/mspe-2023-0042root cause analysisrcaproblem-solvingqualitycase study |
| spellingShingle | Barsalou Matthew Case Study in Hypothesis Prioritization with Ishikawa Diagrams Management Systems in Production Engineering root cause analysis rca problem-solving quality case study |
| title | Case Study in Hypothesis Prioritization with Ishikawa Diagrams |
| title_full | Case Study in Hypothesis Prioritization with Ishikawa Diagrams |
| title_fullStr | Case Study in Hypothesis Prioritization with Ishikawa Diagrams |
| title_full_unstemmed | Case Study in Hypothesis Prioritization with Ishikawa Diagrams |
| title_short | Case Study in Hypothesis Prioritization with Ishikawa Diagrams |
| title_sort | case study in hypothesis prioritization with ishikawa diagrams |
| topic | root cause analysis rca problem-solving quality case study |
| url | https://doi.org/10.2478/mspe-2023-0042 |
| work_keys_str_mv | AT barsaloumatthew casestudyinhypothesisprioritizationwithishikawadiagrams |