Client Tribute Plan and Patient Satisfaction in Shiraz Hospitals
Background and Aim: The patient is the main customer for hospital services. Patient satisfaction can reflect if the services are performed correctly. The aim of this study was to determine the relationship between the degree of client tribute plan and inpatients and outpatients satisfaction in Shira...
| Main Authors: | , , , , , , |
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| Format: | Article |
| Language: | fas |
| Published: |
Tehran University of Medical Sciences
2017-05-01
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| Series: | پیاورد سلامت |
| Subjects: | |
| Online Access: | http://payavard.tums.ac.ir/article-1-6204-en.html |
| _version_ | 1818907728781770752 |
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| author | Ali Keshtkaran Vahid Taft Vida Keshtkaran Alireza Heidari Javad Shahmohammadi Maryam Dehbozorgi Mansoureh Lotfi |
| author_facet | Ali Keshtkaran Vahid Taft Vida Keshtkaran Alireza Heidari Javad Shahmohammadi Maryam Dehbozorgi Mansoureh Lotfi |
| author_sort | Ali Keshtkaran |
| collection | DOAJ |
| description | Background and Aim: The patient is the main customer for hospital services. Patient satisfaction can reflect if the services are performed correctly. The aim of this study was to determine the relationship between the degree of client tribute plan and inpatients and outpatients satisfaction in Shiraz hospitals.
Materials and Methods: This descriptive-analytic and cross sectional study was done among 211 inpatients and 1,175 outpatients in 8 Shiraz hospitals. The instruments for data collection were two client tribute plan and patient satisfaction questionnaires. Data collected by interviews and observation. Data were entered into SPSS. Descriptive statistics and Pearson correlation test were used for data analysis.
Results: Forty five point four percent of patients and 44.1 percent of outpatients assessed the hospital service satisfaction as weak. The mean score of inpatient and outpatient satisfaction was 60.53±8.9 and 54.22±12.6 respectively. There were significant relationship between type of admission and satisfaction (p=0.001). Mean score of client tribute plan was 182.44±11.8 that placed in the appropriate level. There were no significant relationships between client tribute plan and inpatients and outpatients satisfaction (p=0.143).
Conclusion: Although client tribute plans perform properly, patient satisfaction is low. In this regard, it is recommended that review client tribute plan clients in healthcare systems and adopt its contents with the needs of patients. |
| first_indexed | 2024-12-19T21:59:44Z |
| format | Article |
| id | doaj.art-aa1aa6863c414a719aeeceaba50f5f91 |
| institution | Directory Open Access Journal |
| issn | 1735-8132 2008-2665 |
| language | fas |
| last_indexed | 2024-12-19T21:59:44Z |
| publishDate | 2017-05-01 |
| publisher | Tehran University of Medical Sciences |
| record_format | Article |
| series | پیاورد سلامت |
| spelling | doaj.art-aa1aa6863c414a719aeeceaba50f5f912022-12-21T20:04:11ZfasTehran University of Medical Sciencesپیاورد سلامت1735-81322008-26652017-05-01111115123Client Tribute Plan and Patient Satisfaction in Shiraz HospitalsAli Keshtkaran0Vahid Taft1Vida Keshtkaran2Alireza Heidari3Javad Shahmohammadi4Maryam Dehbozorgi5Mansoureh Lotfi6 استاد گروه مدیریت خدمات بهداشتی درمانی، دانشکده مدیریت و اطلاع رسانی پزشکی، دانشگاه علوم پزشکی شیراز، شیراز، ایران کارشناس مدیریت خدمات بهداشتی درمانی، اداره کل آموزش، دانشگاه علوم پزشکی شیراز، شیراز، ایران کارشناس ارشد آموزش بهداشت، گروه مدیریت خدمات بهداشتی درمانی، دانشکده مدیریت و اطلاع رسانی پزشکی، دانشگاه علوم پزشکی شیراز، شیراز، ایران دکترای تخصصی سیاستگذاری سلامت، مرکز تحقیقات مدیریت سلامت و توسعه اجتماعی، دانشگاه علوم پزشکی گلستان، گرگان، ایران دانشجوی دکترای تخصصی مدیریت خدمات بهداشتی درمانی، گروه مدیریت خدمات بهداشتی درمانی، دانشکده مدیریت و اطلاع رسانی پزشکی، دانشگاه علوم پزشکی شیراز، شیراز، ایران کارشناس مدیریت خدمات بهداشتی درمانی، گروه مدیریت خدمات بهداشتی درمانی، دانشکده مدیریت و اطلاع رسانی پزشکی، دانشگاه علوم پزشکی شیراز، شیراز، ایران کارشناس ارشد مدیریت خدمات بهداشتی درمانی، معاونت پژوهشی، دانشگاه علوم پزشکی تهران، تهران، ایران Background and Aim: The patient is the main customer for hospital services. Patient satisfaction can reflect if the services are performed correctly. The aim of this study was to determine the relationship between the degree of client tribute plan and inpatients and outpatients satisfaction in Shiraz hospitals. Materials and Methods: This descriptive-analytic and cross sectional study was done among 211 inpatients and 1,175 outpatients in 8 Shiraz hospitals. The instruments for data collection were two client tribute plan and patient satisfaction questionnaires. Data collected by interviews and observation. Data were entered into SPSS. Descriptive statistics and Pearson correlation test were used for data analysis. Results: Forty five point four percent of patients and 44.1 percent of outpatients assessed the hospital service satisfaction as weak. The mean score of inpatient and outpatient satisfaction was 60.53±8.9 and 54.22±12.6 respectively. There were significant relationship between type of admission and satisfaction (p=0.001). Mean score of client tribute plan was 182.44±11.8 that placed in the appropriate level. There were no significant relationships between client tribute plan and inpatients and outpatients satisfaction (p=0.143). Conclusion: Although client tribute plans perform properly, patient satisfaction is low. In this regard, it is recommended that review client tribute plan clients in healthcare systems and adopt its contents with the needs of patients.http://payavard.tums.ac.ir/article-1-6204-en.htmlclient tribute planpatient satisfactionshiraziran |
| spellingShingle | Ali Keshtkaran Vahid Taft Vida Keshtkaran Alireza Heidari Javad Shahmohammadi Maryam Dehbozorgi Mansoureh Lotfi Client Tribute Plan and Patient Satisfaction in Shiraz Hospitals پیاورد سلامت client tribute plan patient satisfaction shiraz iran |
| title | Client Tribute Plan and Patient Satisfaction in Shiraz Hospitals |
| title_full | Client Tribute Plan and Patient Satisfaction in Shiraz Hospitals |
| title_fullStr | Client Tribute Plan and Patient Satisfaction in Shiraz Hospitals |
| title_full_unstemmed | Client Tribute Plan and Patient Satisfaction in Shiraz Hospitals |
| title_short | Client Tribute Plan and Patient Satisfaction in Shiraz Hospitals |
| title_sort | client tribute plan and patient satisfaction in shiraz hospitals |
| topic | client tribute plan patient satisfaction shiraz iran |
| url | http://payavard.tums.ac.ir/article-1-6204-en.html |
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