User Perspectives on Blockchain Technology: User-Centered Evaluation and Design Strategies for DApps
Emerging technologies have played an important role in driving major changes in human society. However, the advent of most technologies is typically initially accompanied by confusion; this is often because technology developers overlook the user perspective. This study was conducted to systematical...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
IEEE
2020-01-01
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| Series: | IEEE Access |
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| Online Access: | https://ieeexplore.ieee.org/document/9284438/ |
| _version_ | 1811210580878426112 |
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| author | Hyeji Jang Sung H. Han Ju Hwan Kim |
| author_facet | Hyeji Jang Sung H. Han Ju Hwan Kim |
| author_sort | Hyeji Jang |
| collection | DOAJ |
| description | Emerging technologies have played an important role in driving major changes in human society. However, the advent of most technologies is typically initially accompanied by confusion; this is often because technology developers overlook the user perspective. This study was conducted to systematically determine the fundamental causes of problems that users encounter when they interact with blockchain technology, one of the promising emerging technologies today, and to suggest relevant design strategies. To this end, usability evaluation was conducted for the KDEX decentralized exchange application. To ensure the effective identification of the significant usability problems, heuristic evaluation with four experts and usability testing with 23 experimental participants were carried out. The results obtained show that more user-centered design is necessary to enable the widespread use of decentralized applications. Based on the experimental findings, actionable design strategies that facilitate the effective utilization of emerging technologies are suggested. The proposed strategies are expected to enable users to easily understand and navigate applications based on these technologies. |
| first_indexed | 2024-04-12T04:58:27Z |
| format | Article |
| id | doaj.art-aad4a61c16094c37b5a9df10e8618725 |
| institution | Directory Open Access Journal |
| issn | 2169-3536 |
| language | English |
| last_indexed | 2024-04-12T04:58:27Z |
| publishDate | 2020-01-01 |
| publisher | IEEE |
| record_format | Article |
| series | IEEE Access |
| spelling | doaj.art-aad4a61c16094c37b5a9df10e86187252022-12-22T03:47:04ZengIEEEIEEE Access2169-35362020-01-01822621322622310.1109/ACCESS.2020.30428229284438User Perspectives on Blockchain Technology: User-Centered Evaluation and Design Strategies for DAppsHyeji Jang0https://orcid.org/0000-0001-9529-1610Sung H. Han1Ju Hwan Kim2https://orcid.org/0000-0002-8357-8793Department of Industrial and Management Engineering, Pohang University of Science and Technology, Pohang, South KoreaDepartment of Industrial and Management Engineering, Pohang University of Science and Technology, Pohang, South KoreaDepartment of Creative IT Engineering, Pohang University of Science and Technology, Pohang, South KoreaEmerging technologies have played an important role in driving major changes in human society. However, the advent of most technologies is typically initially accompanied by confusion; this is often because technology developers overlook the user perspective. This study was conducted to systematically determine the fundamental causes of problems that users encounter when they interact with blockchain technology, one of the promising emerging technologies today, and to suggest relevant design strategies. To this end, usability evaluation was conducted for the KDEX decentralized exchange application. To ensure the effective identification of the significant usability problems, heuristic evaluation with four experts and usability testing with 23 experimental participants were carried out. The results obtained show that more user-centered design is necessary to enable the widespread use of decentralized applications. Based on the experimental findings, actionable design strategies that facilitate the effective utilization of emerging technologies are suggested. The proposed strategies are expected to enable users to easily understand and navigate applications based on these technologies.https://ieeexplore.ieee.org/document/9284438/Decentralized applicationdecentralized exchangeheuristic evaluationusability testinguser-centered approach |
| spellingShingle | Hyeji Jang Sung H. Han Ju Hwan Kim User Perspectives on Blockchain Technology: User-Centered Evaluation and Design Strategies for DApps IEEE Access Decentralized application decentralized exchange heuristic evaluation usability testing user-centered approach |
| title | User Perspectives on Blockchain Technology: User-Centered Evaluation and Design Strategies for DApps |
| title_full | User Perspectives on Blockchain Technology: User-Centered Evaluation and Design Strategies for DApps |
| title_fullStr | User Perspectives on Blockchain Technology: User-Centered Evaluation and Design Strategies for DApps |
| title_full_unstemmed | User Perspectives on Blockchain Technology: User-Centered Evaluation and Design Strategies for DApps |
| title_short | User Perspectives on Blockchain Technology: User-Centered Evaluation and Design Strategies for DApps |
| title_sort | user perspectives on blockchain technology user centered evaluation and design strategies for dapps |
| topic | Decentralized application decentralized exchange heuristic evaluation usability testing user-centered approach |
| url | https://ieeexplore.ieee.org/document/9284438/ |
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