Dutch banking culture six years after the fall of ABN AMRO bank
This article presents the results of a survey among more than six hundred bankers in the Netherlands about banking culture. It addresses the question why trust in banks remains so low (45% of clients trust banks in the Netherlands). The key findings indicate that the problem is not so much...
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Economists' Association of Vojvodina
2017-01-01
|
| Series: | Panoeconomicus |
| Subjects: | |
| Online Access: | http://www.doiserbia.nb.rs/img/doi/1452-595X/2017/1452-595X1702245S.pdf |
| _version_ | 1811221238497935360 |
|---|---|
| author | van Staveren Irene |
| author_facet | van Staveren Irene |
| author_sort | van Staveren Irene |
| collection | DOAJ |
| description | This article presents the results of a survey among more than six hundred
bankers in the Netherlands about banking culture. It addresses the question
why trust in banks remains so low (45% of clients trust banks in the
Netherlands). The key findings indicate that the problem is not so much
immoral bankers or a few rotten apples but rather the dominance of a
competitive banking culture. The findings suggest that clients’ trust may be
regained when banks leave behind their focus on performance targets,
financial incentives, and behavioral regulation and move instead to a caring
culture with a focus on relationships and open discussion of ethical
dilemma’s. |
| first_indexed | 2024-04-12T07:54:42Z |
| format | Article |
| id | doaj.art-ab2b1657cb7c4dc3ab9e34792e9ec80a |
| institution | Directory Open Access Journal |
| issn | 1452-595X 2217-2386 |
| language | English |
| last_indexed | 2024-04-12T07:54:42Z |
| publishDate | 2017-01-01 |
| publisher | Economists' Association of Vojvodina |
| record_format | Article |
| series | Panoeconomicus |
| spelling | doaj.art-ab2b1657cb7c4dc3ab9e34792e9ec80a2022-12-22T03:41:30ZengEconomists' Association of VojvodinaPanoeconomicus1452-595X2217-23862017-01-0164224525310.2298/PAN1702245S1452-595X1702245SDutch banking culture six years after the fall of ABN AMRO bankvan Staveren Irene0Erasmus University Rotterdam, International Institute of Social Studies, The NetherlandsThis article presents the results of a survey among more than six hundred bankers in the Netherlands about banking culture. It addresses the question why trust in banks remains so low (45% of clients trust banks in the Netherlands). The key findings indicate that the problem is not so much immoral bankers or a few rotten apples but rather the dominance of a competitive banking culture. The findings suggest that clients’ trust may be regained when banks leave behind their focus on performance targets, financial incentives, and behavioral regulation and move instead to a caring culture with a focus on relationships and open discussion of ethical dilemma’s.http://www.doiserbia.nb.rs/img/doi/1452-595X/2017/1452-595X1702245S.pdfbanking cultureThe Netherlandstrustethicsperformance targets |
| spellingShingle | van Staveren Irene Dutch banking culture six years after the fall of ABN AMRO bank Panoeconomicus banking culture The Netherlands trust ethics performance targets |
| title | Dutch banking culture six years after the fall of ABN AMRO bank |
| title_full | Dutch banking culture six years after the fall of ABN AMRO bank |
| title_fullStr | Dutch banking culture six years after the fall of ABN AMRO bank |
| title_full_unstemmed | Dutch banking culture six years after the fall of ABN AMRO bank |
| title_short | Dutch banking culture six years after the fall of ABN AMRO bank |
| title_sort | dutch banking culture six years after the fall of abn amro bank |
| topic | banking culture The Netherlands trust ethics performance targets |
| url | http://www.doiserbia.nb.rs/img/doi/1452-595X/2017/1452-595X1702245S.pdf |
| work_keys_str_mv | AT vanstaverenirene dutchbankingculturesixyearsafterthefallofabnamrobank |