Emergency Department Patient Experiences During the COVID-19 Pandemic
Emergency department (ED) utilization changed notably during the coronavirus disease 2019 (COVID-19) pandemic in the United States. The purpose of the study was to gain a more thorough understanding of ED patient experience during the early stages of the COVID-19 pandemic. This study used the consen...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2021-07-01
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| Series: | Journal of Patient Experience |
| Online Access: | https://doi.org/10.1177/23743735211033752 |
| _version_ | 1819199152821633024 |
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| author | Vytas P. Karalius MD, MPH, MA Saabir B. Kaskar MD Daniel A. Levine MD Tiffani A. Darling MNA Timothy M. Loftus MD, MBA Danielle M. McCarthy MD, MS |
| author_facet | Vytas P. Karalius MD, MPH, MA Saabir B. Kaskar MD Daniel A. Levine MD Tiffani A. Darling MNA Timothy M. Loftus MD, MBA Danielle M. McCarthy MD, MS |
| author_sort | Vytas P. Karalius MD, MPH, MA |
| collection | DOAJ |
| description | Emergency department (ED) utilization changed notably during the coronavirus disease 2019 (COVID-19) pandemic in the United States. The purpose of the study was to gain a more thorough understanding of ED patient experience during the early stages of the COVID-19 pandemic. This study used the consensual qualitative approach to analyze open-ended responses from post-ED patient experience surveys from February through July 2020. Comments were included in the analysis if they pertained to care during the pandemic (eg, mentioned “the virus,” “masks,” “PPE”). A total of 242 COVID-specific comments from 192 unique patients were analyzed (median age 49 years; 69% female). Six themes were identified: visually observed changes, experiences of process changes, expressions of understanding or appreciation, sense of security, COVID-19 disease-specific comments, and “classic” satisfaction comments that align with previous literature on patient experience. The COVID-19 pandemic has challenged health care systems across the world in unique and unprecedented ways. This study identified six themes that better elucidate ED patient experience during an unprecedented public health crisis. |
| first_indexed | 2024-12-23T03:11:48Z |
| format | Article |
| id | doaj.art-ab39f79590504006a34a99187944de98 |
| institution | Directory Open Access Journal |
| issn | 2374-3743 |
| language | English |
| last_indexed | 2024-12-23T03:11:48Z |
| publishDate | 2021-07-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Journal of Patient Experience |
| spelling | doaj.art-ab39f79590504006a34a99187944de982022-12-21T18:02:13ZengSAGE PublishingJournal of Patient Experience2374-37432021-07-01810.1177/23743735211033752Emergency Department Patient Experiences During the COVID-19 PandemicVytas P. Karalius MD, MPH, MA0Saabir B. Kaskar MD1Daniel A. Levine MD2Tiffani A. Darling MNA3Timothy M. Loftus MD, MBA4Danielle M. McCarthy MD, MS5 Department of Emergency Medicine, Northwestern University, Chicago, IL, USA Department of Emergency Medicine, Northwestern University, Chicago, IL, USA Department of Emergency Medicine, Northwestern University, Chicago, IL, USA Department of Engagement, Northwestern Medicine, Chicago, IL, USA Department of Emergency Medicine, Northwestern University, Chicago, IL, USA Center for Health Services & Outcomes Research, Northwestern University, Chicago, IL, USAEmergency department (ED) utilization changed notably during the coronavirus disease 2019 (COVID-19) pandemic in the United States. The purpose of the study was to gain a more thorough understanding of ED patient experience during the early stages of the COVID-19 pandemic. This study used the consensual qualitative approach to analyze open-ended responses from post-ED patient experience surveys from February through July 2020. Comments were included in the analysis if they pertained to care during the pandemic (eg, mentioned “the virus,” “masks,” “PPE”). A total of 242 COVID-specific comments from 192 unique patients were analyzed (median age 49 years; 69% female). Six themes were identified: visually observed changes, experiences of process changes, expressions of understanding or appreciation, sense of security, COVID-19 disease-specific comments, and “classic” satisfaction comments that align with previous literature on patient experience. The COVID-19 pandemic has challenged health care systems across the world in unique and unprecedented ways. This study identified six themes that better elucidate ED patient experience during an unprecedented public health crisis.https://doi.org/10.1177/23743735211033752 |
| spellingShingle | Vytas P. Karalius MD, MPH, MA Saabir B. Kaskar MD Daniel A. Levine MD Tiffani A. Darling MNA Timothy M. Loftus MD, MBA Danielle M. McCarthy MD, MS Emergency Department Patient Experiences During the COVID-19 Pandemic Journal of Patient Experience |
| title | Emergency Department Patient Experiences During the COVID-19 Pandemic |
| title_full | Emergency Department Patient Experiences During the COVID-19 Pandemic |
| title_fullStr | Emergency Department Patient Experiences During the COVID-19 Pandemic |
| title_full_unstemmed | Emergency Department Patient Experiences During the COVID-19 Pandemic |
| title_short | Emergency Department Patient Experiences During the COVID-19 Pandemic |
| title_sort | emergency department patient experiences during the covid 19 pandemic |
| url | https://doi.org/10.1177/23743735211033752 |
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