Need for Information and Communication Technology during COVID-19: An Exploratory Study Using Nurses’ Activity Diaries
Objectives The coronavirus disease 2019 (COVID-19) pandemic has led to high levels of burnout among nurses. Information and communication technology (ICT) may offer a solution to prevent a potential collapse in healthcare. The aim of this study was to identify areas where ICT could provide support,...
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| Format: | Article |
| Language: | English |
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The Korean Society of Medical Informatics
2023-07-01
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| Series: | Healthcare Informatics Research |
| Subjects: | |
| Online Access: | http://e-hir.org/upload/pdf/hir-2023-29-3-256.pdf |
| _version_ | 1797741508541022208 |
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| author | Hyeongsuk Lee Dongmin Lee Seungmin Lee |
| author_facet | Hyeongsuk Lee Dongmin Lee Seungmin Lee |
| author_sort | Hyeongsuk Lee |
| collection | DOAJ |
| description | Objectives The coronavirus disease 2019 (COVID-19) pandemic has led to high levels of burnout among nurses. Information and communication technology (ICT) may offer a solution to prevent a potential collapse in healthcare. The aim of this study was to identify areas where ICT could provide support, by analyzing the work of nurses during the COVID-19 pandemic. Methods This retrospective exploratory descriptive study analyzed qualitative data from the activity diaries of seven nurses working in COVID-19 wards or intensive care units. Results The nursing work process during COVID-19 involved “added tasks,” “changed tasks,” and “reduced tasks” compared to the pre-COVID-19 situation. Nurses reported difficulties in communicating with other healthcare professionals both inside and outside the isolation room, as well as with patients. The use of various ICT solutions, such as real-time video-conferencing systems or mobile robots, could enhance patient monitoring in the isolation room and improve the quality and efficiency of communication. Conclusions The changes in work tasks not only led to nurse exhaustion but also negatively impacted the quality of care. ICT solutions should be explored to minimize the time spent in the isolation room, thereby reducing the risk of infection spread. This could also enhance communication among patients, family caregivers, and healthcare professionals. |
| first_indexed | 2024-03-12T14:27:36Z |
| format | Article |
| id | doaj.art-ab74c490b420455093be27ffd68c1dbc |
| institution | Directory Open Access Journal |
| issn | 2093-3681 2093-369X |
| language | English |
| last_indexed | 2024-03-12T14:27:36Z |
| publishDate | 2023-07-01 |
| publisher | The Korean Society of Medical Informatics |
| record_format | Article |
| series | Healthcare Informatics Research |
| spelling | doaj.art-ab74c490b420455093be27ffd68c1dbc2023-08-18T01:22:10ZengThe Korean Society of Medical InformaticsHealthcare Informatics Research2093-36812093-369X2023-07-0129325626810.4258/hir.2023.29.3.2561171Need for Information and Communication Technology during COVID-19: An Exploratory Study Using Nurses’ Activity DiariesHyeongsuk Lee0Dongmin Lee1Seungmin Lee2 College of Nursing, Gachon University, Incheon, Korea Gachon University Gil Medical Center, Incheon, Korea Maria Fertility Hospital, Seoul, KoreaObjectives The coronavirus disease 2019 (COVID-19) pandemic has led to high levels of burnout among nurses. Information and communication technology (ICT) may offer a solution to prevent a potential collapse in healthcare. The aim of this study was to identify areas where ICT could provide support, by analyzing the work of nurses during the COVID-19 pandemic. Methods This retrospective exploratory descriptive study analyzed qualitative data from the activity diaries of seven nurses working in COVID-19 wards or intensive care units. Results The nursing work process during COVID-19 involved “added tasks,” “changed tasks,” and “reduced tasks” compared to the pre-COVID-19 situation. Nurses reported difficulties in communicating with other healthcare professionals both inside and outside the isolation room, as well as with patients. The use of various ICT solutions, such as real-time video-conferencing systems or mobile robots, could enhance patient monitoring in the isolation room and improve the quality and efficiency of communication. Conclusions The changes in work tasks not only led to nurse exhaustion but also negatively impacted the quality of care. ICT solutions should be explored to minimize the time spent in the isolation room, thereby reducing the risk of infection spread. This could also enhance communication among patients, family caregivers, and healthcare professionals.http://e-hir.org/upload/pdf/hir-2023-29-3-256.pdfcovid-19patient isolationinformation technologynursing careworkload |
| spellingShingle | Hyeongsuk Lee Dongmin Lee Seungmin Lee Need for Information and Communication Technology during COVID-19: An Exploratory Study Using Nurses’ Activity Diaries Healthcare Informatics Research covid-19 patient isolation information technology nursing care workload |
| title | Need for Information and Communication Technology during COVID-19: An Exploratory Study Using Nurses’ Activity Diaries |
| title_full | Need for Information and Communication Technology during COVID-19: An Exploratory Study Using Nurses’ Activity Diaries |
| title_fullStr | Need for Information and Communication Technology during COVID-19: An Exploratory Study Using Nurses’ Activity Diaries |
| title_full_unstemmed | Need for Information and Communication Technology during COVID-19: An Exploratory Study Using Nurses’ Activity Diaries |
| title_short | Need for Information and Communication Technology during COVID-19: An Exploratory Study Using Nurses’ Activity Diaries |
| title_sort | need for information and communication technology during covid 19 an exploratory study using nurses activity diaries |
| topic | covid-19 patient isolation information technology nursing care workload |
| url | http://e-hir.org/upload/pdf/hir-2023-29-3-256.pdf |
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