The Role of Trustworthiness Facets for Developing Social Media Applications: A Structured Literature Review
This work reviews existing research about attributes, which are assessed by individuals to evaluate the trustworthiness of (i) software applications, (ii) organizations (e.g., service providers), and (iii) other individuals. As these parties are part of social media services, previous research has i...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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MDPI AG
2022-01-01
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| Series: | Information |
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| Online Access: | https://www.mdpi.com/2078-2489/13/1/34 |
| _version_ | 1797493182611587072 |
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| author | Angela Borchert Maritta Heisel |
| author_facet | Angela Borchert Maritta Heisel |
| author_sort | Angela Borchert |
| collection | DOAJ |
| description | This work reviews existing research about attributes, which are assessed by individuals to evaluate the trustworthiness of (i) software applications, (ii) organizations (e.g., service providers), and (iii) other individuals. As these parties are part of social media services, previous research has identified the need for users to assess their trustworthiness. Based on the trustworthiness assessment, users decide whether they want to interact with them and whether such interactions appear safe. The literature review encompasses 264 works from which so-called trustworthiness facets of 100 papers could be identified. In addition to an overview of trustworthiness facets, this work further introduces a guideline for software engineers on how to select appropriate trustworthiness facets during the analysis of the problem space for the development of specific social media applications. It is exemplified by the problem of “catfishing” in online dating. |
| first_indexed | 2024-03-10T01:16:20Z |
| format | Article |
| id | doaj.art-abbf6ee7c1ce4cdbb6d07f10249184e4 |
| institution | Directory Open Access Journal |
| issn | 2078-2489 |
| language | English |
| last_indexed | 2024-03-10T01:16:20Z |
| publishDate | 2022-01-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Information |
| spelling | doaj.art-abbf6ee7c1ce4cdbb6d07f10249184e42023-11-23T14:08:43ZengMDPI AGInformation2078-24892022-01-011313410.3390/info13010034The Role of Trustworthiness Facets for Developing Social Media Applications: A Structured Literature ReviewAngela Borchert0Maritta Heisel1Department of Software Engineering, University of Duisburg-Essen, 47057 Duisburg, GermanyDepartment of Software Engineering, University of Duisburg-Essen, 47057 Duisburg, GermanyThis work reviews existing research about attributes, which are assessed by individuals to evaluate the trustworthiness of (i) software applications, (ii) organizations (e.g., service providers), and (iii) other individuals. As these parties are part of social media services, previous research has identified the need for users to assess their trustworthiness. Based on the trustworthiness assessment, users decide whether they want to interact with them and whether such interactions appear safe. The literature review encompasses 264 works from which so-called trustworthiness facets of 100 papers could be identified. In addition to an overview of trustworthiness facets, this work further introduces a guideline for software engineers on how to select appropriate trustworthiness facets during the analysis of the problem space for the development of specific social media applications. It is exemplified by the problem of “catfishing” in online dating.https://www.mdpi.com/2078-2489/13/1/34trustworthinesstrust modellingcomputer-mediated introductionsocial media applicationssoftware development |
| spellingShingle | Angela Borchert Maritta Heisel The Role of Trustworthiness Facets for Developing Social Media Applications: A Structured Literature Review Information trustworthiness trust modelling computer-mediated introduction social media applications software development |
| title | The Role of Trustworthiness Facets for Developing Social Media Applications: A Structured Literature Review |
| title_full | The Role of Trustworthiness Facets for Developing Social Media Applications: A Structured Literature Review |
| title_fullStr | The Role of Trustworthiness Facets for Developing Social Media Applications: A Structured Literature Review |
| title_full_unstemmed | The Role of Trustworthiness Facets for Developing Social Media Applications: A Structured Literature Review |
| title_short | The Role of Trustworthiness Facets for Developing Social Media Applications: A Structured Literature Review |
| title_sort | role of trustworthiness facets for developing social media applications a structured literature review |
| topic | trustworthiness trust modelling computer-mediated introduction social media applications software development |
| url | https://www.mdpi.com/2078-2489/13/1/34 |
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