EFFECT OF ORGANIZATIONAL COMMITMENT AND JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIORS IN THE PUBLIC SECTORS: A CASE STUDY ON EMPLOYEES OF LOCAL WATER COMPANY “TIRTA MAHAKAM” KUTAI KARTANEGARA INDONESIA
The purpose of this study was to examine effect of organizational commitment and job satisfaction on organizational citizenship behaviors in the public sectors. This was a case study on employees of local water company “Tirta Mahakam” located in Kutai Kartanegara Regency. Quality of service will bas...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
iVolga Press
2020-06-01
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| Series: | Russian Journal of Agricultural and Socio-Economic Sciences |
| Subjects: | |
| Online Access: | https://rjoas.com/issue-2020-06/article_15.pdf |
| _version_ | 1797722506555031552 |
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| author | Iskandar Mawardi |
| author_facet | Iskandar Mawardi |
| author_sort | Iskandar |
| collection | DOAJ |
| description | The purpose of this study was to examine effect of organizational commitment and job satisfaction on organizational citizenship behaviors in the public sectors. This was a case study on employees of local water company “Tirta Mahakam” located in Kutai Kartanegara Regency. Quality of service will basically always be a major factor for organizations that focus on customer satisfaction. This is done to improve business activity and organizational performance. To have good quality services, depends on the human resources of the organization. The organization needs human resources that are performing well. Human resources / employees who show strong OCB are believed to be able to perform better. That is why it is important for organizations to create employees with strong OCB. This study was a causal associative study using a quantitative approach. Data were collected using a closed questionnaire with a total sample of 83 respondents. Respondents were chosen using simple random sampling. The results showed that job satisfaction and organizational commitment simultaneously affected organizational citizenship. Job satisfaction partially influenced organizational citizenship behavior. Organizational commitment partially influenced organizational citizenship behavior. Job satisfaction was proven to have the most significant influence. |
| first_indexed | 2024-03-12T09:49:19Z |
| format | Article |
| id | doaj.art-abd8f2436cdc4209877eaf7298f3c56f |
| institution | Directory Open Access Journal |
| issn | 2226-1184 |
| language | English |
| last_indexed | 2024-03-12T09:49:19Z |
| publishDate | 2020-06-01 |
| publisher | iVolga Press |
| record_format | Article |
| series | Russian Journal of Agricultural and Socio-Economic Sciences |
| spelling | doaj.art-abd8f2436cdc4209877eaf7298f3c56f2023-09-02T12:42:19ZengiVolga PressRussian Journal of Agricultural and Socio-Economic Sciences2226-11842020-06-01102612513510.18551/rjoas.2020-06.15EFFECT OF ORGANIZATIONAL COMMITMENT AND JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIORS IN THE PUBLIC SECTORS: A CASE STUDY ON EMPLOYEES OF LOCAL WATER COMPANY “TIRTA MAHAKAM” KUTAI KARTANEGARA INDONESIAIskandar0Mawardi1Faculty of Economics and Business, Kutai Kartanegara UniversityFaculty of Economics and Business, Kutai Kartanegara UniversityThe purpose of this study was to examine effect of organizational commitment and job satisfaction on organizational citizenship behaviors in the public sectors. This was a case study on employees of local water company “Tirta Mahakam” located in Kutai Kartanegara Regency. Quality of service will basically always be a major factor for organizations that focus on customer satisfaction. This is done to improve business activity and organizational performance. To have good quality services, depends on the human resources of the organization. The organization needs human resources that are performing well. Human resources / employees who show strong OCB are believed to be able to perform better. That is why it is important for organizations to create employees with strong OCB. This study was a causal associative study using a quantitative approach. Data were collected using a closed questionnaire with a total sample of 83 respondents. Respondents were chosen using simple random sampling. The results showed that job satisfaction and organizational commitment simultaneously affected organizational citizenship. Job satisfaction partially influenced organizational citizenship behavior. Organizational commitment partially influenced organizational citizenship behavior. Job satisfaction was proven to have the most significant influence.https://rjoas.com/issue-2020-06/article_15.pdforganizational citizenship behaviorpublic servicejob satisfactionlocal companies |
| spellingShingle | Iskandar Mawardi EFFECT OF ORGANIZATIONAL COMMITMENT AND JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIORS IN THE PUBLIC SECTORS: A CASE STUDY ON EMPLOYEES OF LOCAL WATER COMPANY “TIRTA MAHAKAM” KUTAI KARTANEGARA INDONESIA Russian Journal of Agricultural and Socio-Economic Sciences organizational citizenship behavior public service job satisfaction local companies |
| title | EFFECT OF ORGANIZATIONAL COMMITMENT AND JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIORS IN THE PUBLIC SECTORS: A CASE STUDY ON EMPLOYEES OF LOCAL WATER COMPANY “TIRTA MAHAKAM” KUTAI KARTANEGARA INDONESIA |
| title_full | EFFECT OF ORGANIZATIONAL COMMITMENT AND JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIORS IN THE PUBLIC SECTORS: A CASE STUDY ON EMPLOYEES OF LOCAL WATER COMPANY “TIRTA MAHAKAM” KUTAI KARTANEGARA INDONESIA |
| title_fullStr | EFFECT OF ORGANIZATIONAL COMMITMENT AND JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIORS IN THE PUBLIC SECTORS: A CASE STUDY ON EMPLOYEES OF LOCAL WATER COMPANY “TIRTA MAHAKAM” KUTAI KARTANEGARA INDONESIA |
| title_full_unstemmed | EFFECT OF ORGANIZATIONAL COMMITMENT AND JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIORS IN THE PUBLIC SECTORS: A CASE STUDY ON EMPLOYEES OF LOCAL WATER COMPANY “TIRTA MAHAKAM” KUTAI KARTANEGARA INDONESIA |
| title_short | EFFECT OF ORGANIZATIONAL COMMITMENT AND JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIORS IN THE PUBLIC SECTORS: A CASE STUDY ON EMPLOYEES OF LOCAL WATER COMPANY “TIRTA MAHAKAM” KUTAI KARTANEGARA INDONESIA |
| title_sort | effect of organizational commitment and job satisfaction on organizational citizenship behaviors in the public sectors a case study on employees of local water company tirta mahakam kutai kartanegara indonesia |
| topic | organizational citizenship behavior public service job satisfaction local companies |
| url | https://rjoas.com/issue-2020-06/article_15.pdf |
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