Adoption of e-Government in the Republic of Kazakhstan
Information and Communication Technology has been gaining importance in the economy of Kazakhstan, the largest landlocked country. In this paper, we investigate the factors that influence Kazakhstan’s e-Government portal use at the informational stage and describe the challenges encountered by citiz...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Elsevier
2020-07-01
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| Series: | Journal of Open Innovation: Technology, Market and Complexity |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2199-8531/6/3/46 |
| _version_ | 1827611397536612352 |
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| author | Yerlan Amanbek Ilyas Balgayev Kanat Batyrkhanov Margaret Tan |
| author_facet | Yerlan Amanbek Ilyas Balgayev Kanat Batyrkhanov Margaret Tan |
| author_sort | Yerlan Amanbek |
| collection | DOAJ |
| description | Information and Communication Technology has been gaining importance in the economy of Kazakhstan, the largest landlocked country. In this paper, we investigate the factors that influence Kazakhstan’s e-Government portal use at the informational stage and describe the challenges encountered by citizens while using the portal. Statistical analysis is performed on a web-based questionnaire survey targeted at citizens of Kazakhstan. The technology acceptance model is used as a methodology to measure attitude towards portal usage. This paper also discusses the barriers that can restrict the successful adoption of e-Government services. The results show that awareness among citizens is high and they perceive the portal to be useful, but only a limited percentage of citizens actually use it regularly. The results of this paper could be used to help the IT managers of the portal to improve the management of informational content and maintain more effective adoption among citizens. |
| first_indexed | 2024-03-09T08:06:47Z |
| format | Article |
| id | doaj.art-ac57a453aedf433daf064c26858c13d4 |
| institution | Directory Open Access Journal |
| issn | 2199-8531 |
| language | English |
| last_indexed | 2024-03-09T08:06:47Z |
| publishDate | 2020-07-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Journal of Open Innovation: Technology, Market and Complexity |
| spelling | doaj.art-ac57a453aedf433daf064c26858c13d42023-12-02T23:58:46ZengElsevierJournal of Open Innovation: Technology, Market and Complexity2199-85312020-07-016464610.3390/joitmc6030046Adoption of e-Government in the Republic of KazakhstanYerlan Amanbek0Ilyas Balgayev1Kanat Batyrkhanov2Margaret Tan3Department of Mathematics, Nazarbayev University, Nur-Sultan 010000, KazakhstanNanyang Technological University, Singapore 637718, SingaporeNanyang Technological University, Singapore 637718, SingaporeNanyang Technological University, Singapore 637718, SingaporeInformation and Communication Technology has been gaining importance in the economy of Kazakhstan, the largest landlocked country. In this paper, we investigate the factors that influence Kazakhstan’s e-Government portal use at the informational stage and describe the challenges encountered by citizens while using the portal. Statistical analysis is performed on a web-based questionnaire survey targeted at citizens of Kazakhstan. The technology acceptance model is used as a methodology to measure attitude towards portal usage. This paper also discusses the barriers that can restrict the successful adoption of e-Government services. The results show that awareness among citizens is high and they perceive the portal to be useful, but only a limited percentage of citizens actually use it regularly. The results of this paper could be used to help the IT managers of the portal to improve the management of informational content and maintain more effective adoption among citizens.https://www.mdpi.com/2199-8531/6/3/46Technology Acceptance Model (TAM)e-GovernmentThe Republic of Kazakhstan |
| spellingShingle | Yerlan Amanbek Ilyas Balgayev Kanat Batyrkhanov Margaret Tan Adoption of e-Government in the Republic of Kazakhstan Journal of Open Innovation: Technology, Market and Complexity Technology Acceptance Model (TAM) e-Government The Republic of Kazakhstan |
| title | Adoption of e-Government in the Republic of Kazakhstan |
| title_full | Adoption of e-Government in the Republic of Kazakhstan |
| title_fullStr | Adoption of e-Government in the Republic of Kazakhstan |
| title_full_unstemmed | Adoption of e-Government in the Republic of Kazakhstan |
| title_short | Adoption of e-Government in the Republic of Kazakhstan |
| title_sort | adoption of e government in the republic of kazakhstan |
| topic | Technology Acceptance Model (TAM) e-Government The Republic of Kazakhstan |
| url | https://www.mdpi.com/2199-8531/6/3/46 |
| work_keys_str_mv | AT yerlanamanbek adoptionofegovernmentintherepublicofkazakhstan AT ilyasbalgayev adoptionofegovernmentintherepublicofkazakhstan AT kanatbatyrkhanov adoptionofegovernmentintherepublicofkazakhstan AT margarettan adoptionofegovernmentintherepublicofkazakhstan |