A Scoping Review of Empirical Evidence on (Digital) Public Services Co-Creation
The public sector is facing significant challenges regarding public services provision, including declination of users’ trust and limited resources. An alternative approach to traditional public service provision with the potential to address these challenges is the co-creation of public services. C...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2021-11-01
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| Series: | Administrative Sciences |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2076-3387/11/4/130 |
| _version_ | 1827674610502467584 |
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| author | A. Paula Rodriguez Müller Cesar Casiano Flores Valerie Albrecht Trui Steen Joep Crompvoets |
| author_facet | A. Paula Rodriguez Müller Cesar Casiano Flores Valerie Albrecht Trui Steen Joep Crompvoets |
| author_sort | A. Paula Rodriguez Müller |
| collection | DOAJ |
| description | The public sector is facing significant challenges regarding public services provision, including declination of users’ trust and limited resources. An alternative approach to traditional public service provision with the potential to address these challenges is the co-creation of public services. Co-creation promises to foster innovative solutions to provide high-quality services that respond to users’ needs. Considering this background, we aim at critically exploring public service co-creation via a scoping review, employing the PRISMA-ScR method. Our review focuses on 25 empirical studies out of 75 analyzed articles that examine the implementation of co-creation of (digital) public services and investigates how the empirical literature portrays the concept of public service co-creation. Our findings primarily suggest that co-creation can be implemented in a wide range of sectors and settings, to improve public services and to foster innovation, throughout the whole public service cycle, using a variety of digital, analog and hybrid co-creation tools and strategies. Yet, our review has also shown that there is still an implementation gap that needs to be bridged between knowing and doing in the context of public services co-creation in a digital setting. |
| first_indexed | 2024-03-10T04:41:49Z |
| format | Article |
| id | doaj.art-ac765089070f4d3bad4e9ab52e054b21 |
| institution | Directory Open Access Journal |
| issn | 2076-3387 |
| language | English |
| last_indexed | 2024-03-10T04:41:49Z |
| publishDate | 2021-11-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Administrative Sciences |
| spelling | doaj.art-ac765089070f4d3bad4e9ab52e054b212023-11-23T03:17:12ZengMDPI AGAdministrative Sciences2076-33872021-11-0111413010.3390/admsci11040130A Scoping Review of Empirical Evidence on (Digital) Public Services Co-CreationA. Paula Rodriguez Müller0Cesar Casiano Flores1Valerie Albrecht2Trui Steen3Joep Crompvoets4Public Governance Institute, KU Leuven, 3000 Leuven, BelgiumPublic Governance Institute, KU Leuven, 3000 Leuven, BelgiumDepartment for E-Governance and Administration, Danube University Krems, 3500 Krems, AustriaPublic Governance Institute, KU Leuven, 3000 Leuven, BelgiumPublic Governance Institute, KU Leuven, 3000 Leuven, BelgiumThe public sector is facing significant challenges regarding public services provision, including declination of users’ trust and limited resources. An alternative approach to traditional public service provision with the potential to address these challenges is the co-creation of public services. Co-creation promises to foster innovative solutions to provide high-quality services that respond to users’ needs. Considering this background, we aim at critically exploring public service co-creation via a scoping review, employing the PRISMA-ScR method. Our review focuses on 25 empirical studies out of 75 analyzed articles that examine the implementation of co-creation of (digital) public services and investigates how the empirical literature portrays the concept of public service co-creation. Our findings primarily suggest that co-creation can be implemented in a wide range of sectors and settings, to improve public services and to foster innovation, throughout the whole public service cycle, using a variety of digital, analog and hybrid co-creation tools and strategies. Yet, our review has also shown that there is still an implementation gap that needs to be bridged between knowing and doing in the context of public services co-creation in a digital setting.https://www.mdpi.com/2076-3387/11/4/130co-creationpublic servicesdigital transformationscoping reviewPRISMA |
| spellingShingle | A. Paula Rodriguez Müller Cesar Casiano Flores Valerie Albrecht Trui Steen Joep Crompvoets A Scoping Review of Empirical Evidence on (Digital) Public Services Co-Creation Administrative Sciences co-creation public services digital transformation scoping review PRISMA |
| title | A Scoping Review of Empirical Evidence on (Digital) Public Services Co-Creation |
| title_full | A Scoping Review of Empirical Evidence on (Digital) Public Services Co-Creation |
| title_fullStr | A Scoping Review of Empirical Evidence on (Digital) Public Services Co-Creation |
| title_full_unstemmed | A Scoping Review of Empirical Evidence on (Digital) Public Services Co-Creation |
| title_short | A Scoping Review of Empirical Evidence on (Digital) Public Services Co-Creation |
| title_sort | scoping review of empirical evidence on digital public services co creation |
| topic | co-creation public services digital transformation scoping review PRISMA |
| url | https://www.mdpi.com/2076-3387/11/4/130 |
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