Travel booking intentions and information searching during COVID-19
Purpose – This exploratory paper examined consumers' use of information sources and intentions to book future travel in the early stages of the COVID-19 pandemic. Authors expected that general news and travel information accessed on the Internet would impact travel intentions. Design/methodolog...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Emerald Publishing
2021-12-01
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| Series: | International Hospitality Review |
| Subjects: | |
| Online Access: | https://www.emerald.com/insight/content/doi/10.1108/IHR-08-2020-0046/full/pdf |
| Summary: | Purpose – This exploratory paper examined consumers' use of information sources and intentions to book future travel in the early stages of the COVID-19 pandemic. Authors expected that general news and travel information accessed on the Internet would impact travel intentions. Design/methodology/approach – Data were collected from 547 US online consumer panelists when all states were under “stay-at-home orders” in April 2020. Findings – Differences existed in the impact of three stressors (health, personal and financial) on the use of information sources (general news and travel sources) and ultimately on booking intentions. Practical implications – The lack of influence health stressors had on travel research activity raises a question for the travel industry as to critical choice of messages to be imparted during pandemic environments. Originality/value – A three-factor model was used to assess the determinants of booking intentions during uncertain times. Authors applied the stimulus-organism-response (S-O-R) framework to explore information searching for travel during the pandemic. |
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| ISSN: | 2516-8142 |