Analisis Komitmen (Affective, Continuance dan Normative) Terhadap Kualitas Pelayanan Pengesahan STNK Kendaraan Bermotor (Studi Empiris pada Kantor Bersama Samsat di Propinsi Kalimantan Timur)
Adopting an internal marketing approach, this study attempts to provide a deeper understanding of the organisational commitment – service quality relationship in the service context. This is done by empirically testing the relationships that the three components of organizational commitment (affecti...
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| Format: | Article |
| Language: | English |
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Petra Christian University
2010-01-01
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| Series: | Jurnal Manajemen dan Wirausaha |
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| Online Access: | http://puslit2.petra.ac.id/ejournal/index.php/man/article/view/17985 |