Impact of a New Concept of Universal Service Obligations on Revenue Increase in the Post of Serbia
The European postal directives and Serbian legislation as well define the quality standards for universal service obligations at the aggregate level, i.e. for all postal items transferred by the postal operator. This paper proposes a new concept where the transit time is defined by the customer and...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Zagreb, Faculty of Transport and Traffic Sciences
2016-05-01
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| Series: | Promet (Zagreb) |
| Subjects: | |
| Online Access: | https://traffic.fpz.hr/index.php/PROMTT/article/view/1835 |
| _version_ | 1819094233429049344 |
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| author | Momčilo Dobrodolac Predrag Ralević Libor Švadlenka Valentina Radojičić |
| author_facet | Momčilo Dobrodolac Predrag Ralević Libor Švadlenka Valentina Radojičić |
| author_sort | Momčilo Dobrodolac |
| collection | DOAJ |
| description | The European postal directives and Serbian legislation as well define the quality standards for universal service obligations at the aggregate level, i.e. for all postal items transferred by the postal operator. This paper proposes a new concept where the transit time is defined by the customer and specified for each shipment. The paper considers three different models of this new concept. However, the one where a customer could choose between two alternatives: D+1 and D+3 transfer, is analysed in details. By using the attitudes of examined customers, forecasting methods and analysis of revenues from the past, it is assessed at what price the new postal service should be offered to achieve the highest revenue. The proposed methodology was tested and verified in the case of the Post of Serbia. The results indicate that the best would be to offer the service D+1 at the 40% increased price compared to the existing prices. |
| first_indexed | 2024-12-21T23:24:09Z |
| format | Article |
| id | doaj.art-ad717b933bc74dad894c4f3939afad48 |
| institution | Directory Open Access Journal |
| issn | 0353-5320 1848-4069 |
| language | English |
| last_indexed | 2024-12-21T23:24:09Z |
| publishDate | 2016-05-01 |
| publisher | University of Zagreb, Faculty of Transport and Traffic Sciences |
| record_format | Article |
| series | Promet (Zagreb) |
| spelling | doaj.art-ad717b933bc74dad894c4f3939afad482022-12-21T18:46:42ZengUniversity of Zagreb, Faculty of Transport and Traffic SciencesPromet (Zagreb)0353-53201848-40692016-05-0128323524410.7307/ptt.v28i3.18351835Impact of a New Concept of Universal Service Obligations on Revenue Increase in the Post of SerbiaMomčilo Dobrodolac0Predrag Ralević1Libor Švadlenka2Valentina Radojičić3University of Belgrade, Faculty of Transport and Traffic EngineeringUniversity of Belgrade, Faculty of Transport and Traffic EngineeringUniversity of Pardubice – Jan Perner Transport FacultyUniversity of Belgrade, Faculty of Transport and Traffic EngineeringThe European postal directives and Serbian legislation as well define the quality standards for universal service obligations at the aggregate level, i.e. for all postal items transferred by the postal operator. This paper proposes a new concept where the transit time is defined by the customer and specified for each shipment. The paper considers three different models of this new concept. However, the one where a customer could choose between two alternatives: D+1 and D+3 transfer, is analysed in details. By using the attitudes of examined customers, forecasting methods and analysis of revenues from the past, it is assessed at what price the new postal service should be offered to achieve the highest revenue. The proposed methodology was tested and verified in the case of the Post of Serbia. The results indicate that the best would be to offer the service D+1 at the 40% increased price compared to the existing prices.https://traffic.fpz.hr/index.php/PROMTT/article/view/1835universal service obligationsnew concepttransit timeforecastingcustomer attitudesrevenue analysis |
| spellingShingle | Momčilo Dobrodolac Predrag Ralević Libor Švadlenka Valentina Radojičić Impact of a New Concept of Universal Service Obligations on Revenue Increase in the Post of Serbia Promet (Zagreb) universal service obligations new concept transit time forecasting customer attitudes revenue analysis |
| title | Impact of a New Concept of Universal Service Obligations on Revenue Increase in the Post of Serbia |
| title_full | Impact of a New Concept of Universal Service Obligations on Revenue Increase in the Post of Serbia |
| title_fullStr | Impact of a New Concept of Universal Service Obligations on Revenue Increase in the Post of Serbia |
| title_full_unstemmed | Impact of a New Concept of Universal Service Obligations on Revenue Increase in the Post of Serbia |
| title_short | Impact of a New Concept of Universal Service Obligations on Revenue Increase in the Post of Serbia |
| title_sort | impact of a new concept of universal service obligations on revenue increase in the post of serbia |
| topic | universal service obligations new concept transit time forecasting customer attitudes revenue analysis |
| url | https://traffic.fpz.hr/index.php/PROMTT/article/view/1835 |
| work_keys_str_mv | AT momcilodobrodolac impactofanewconceptofuniversalserviceobligationsonrevenueincreaseinthepostofserbia AT predragralevic impactofanewconceptofuniversalserviceobligationsonrevenueincreaseinthepostofserbia AT liborsvadlenka impactofanewconceptofuniversalserviceobligationsonrevenueincreaseinthepostofserbia AT valentinaradojicic impactofanewconceptofuniversalserviceobligationsonrevenueincreaseinthepostofserbia |