An Empirical Appraisal of Electronic Service Quality, Customer Satisfaction and Behavioral Intentions within Online Shopping in South Africa

An Empirical Appraisal of Electronic Service Quality, Customer Satisfaction and Behavioral Intentions within Online Shopping in South Africa

Over the years, service quality has been a topic that has continued to garner a lot of interest. This study sought to appraise electronic service quality, customer satisfaction, and behavioral intentions in online shopping in South Africa. A unique conceptual model was developed to investigate the...

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Bibliographic Details
Main Authors: Eugine Tafadzwa Maziriri, Tinashe Chuchu, Tarisai Fritz Rukuni
Format: Article
Language:English
Published: Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University 2023-11-01
Series:Journal of Consumer Sciences
Subjects:
behavior
customers
online
purchases
service
Online Access:https://journal.ipb.ac.id/index.php/jcs/article/view/49977

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