Administrative Processes Efficiency Measurement in Higher Education Institutions: A Scoping Review
Universities, like any organization, must attend to the needs of the environment to provide quality services. Among the various aspects related to educational quality, administrative efficiency management has gained interest in recent times. This is due to the need to optimize resources and streamli...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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MDPI AG
2023-08-01
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| Series: | Education Sciences |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2227-7102/13/9/855 |
| _version_ | 1797580535947591680 |
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| author | Dulce Alvarez-Sández Karla Velázquez-Victorica Alejandro Mungaray-Moctezuma Aída López-Guerrero |
| author_facet | Dulce Alvarez-Sández Karla Velázquez-Victorica Alejandro Mungaray-Moctezuma Aída López-Guerrero |
| author_sort | Dulce Alvarez-Sández |
| collection | DOAJ |
| description | Universities, like any organization, must attend to the needs of the environment to provide quality services. Among the various aspects related to educational quality, administrative efficiency management has gained interest in recent times. This is due to the need to optimize resources and streamline the daily operations of an educational institution. This scoping review examines how efficiency is being measured in Higher Education Institutions (HEIs). Taking as a reference the proposed methodology by Arksey and O’Malley and the PRISMA Scr (Preferred Reporting Items for Systematic Reviews and Meta-Analyses extension for Scoping Reviews) guide, we performed a search of the literature in the Scopus database from 2017 to 2022. As a result, different ways to measure administrative process efficiency were found, such as formulated models, methods, and indicators that show quantitative benefits. A significant finding was Lean or Six Sigma practices to improve administrative efficiency, in addition to the consideration of the interest group opinion through the application of measurement instruments to measure the impact on the user satisfaction level. |
| first_indexed | 2024-03-10T22:51:26Z |
| format | Article |
| id | doaj.art-ad7f3b1ac43d4ce5be7183fc2be4ca84 |
| institution | Directory Open Access Journal |
| issn | 2227-7102 |
| language | English |
| last_indexed | 2024-03-10T22:51:26Z |
| publishDate | 2023-08-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Education Sciences |
| spelling | doaj.art-ad7f3b1ac43d4ce5be7183fc2be4ca842023-11-19T10:18:34ZengMDPI AGEducation Sciences2227-71022023-08-0113985510.3390/educsci13090855Administrative Processes Efficiency Measurement in Higher Education Institutions: A Scoping ReviewDulce Alvarez-Sández0Karla Velázquez-Victorica1Alejandro Mungaray-Moctezuma2Aída López-Guerrero3Faculty of Engineering, Autonomous University of Baja California, Mexicali 21100, MexicoFaculty of Engineering, Autonomous University of Baja California, Mexicali 21100, MexicoFaculty of Engineering, Autonomous University of Baja California, Mexicali 21100, MexicoFaculty of Engineering, Autonomous University of Baja California, Mexicali 21100, MexicoUniversities, like any organization, must attend to the needs of the environment to provide quality services. Among the various aspects related to educational quality, administrative efficiency management has gained interest in recent times. This is due to the need to optimize resources and streamline the daily operations of an educational institution. This scoping review examines how efficiency is being measured in Higher Education Institutions (HEIs). Taking as a reference the proposed methodology by Arksey and O’Malley and the PRISMA Scr (Preferred Reporting Items for Systematic Reviews and Meta-Analyses extension for Scoping Reviews) guide, we performed a search of the literature in the Scopus database from 2017 to 2022. As a result, different ways to measure administrative process efficiency were found, such as formulated models, methods, and indicators that show quantitative benefits. A significant finding was Lean or Six Sigma practices to improve administrative efficiency, in addition to the consideration of the interest group opinion through the application of measurement instruments to measure the impact on the user satisfaction level.https://www.mdpi.com/2227-7102/13/9/855efficiencyqualityhigher educationadministrative processes |
| spellingShingle | Dulce Alvarez-Sández Karla Velázquez-Victorica Alejandro Mungaray-Moctezuma Aída López-Guerrero Administrative Processes Efficiency Measurement in Higher Education Institutions: A Scoping Review Education Sciences efficiency quality higher education administrative processes |
| title | Administrative Processes Efficiency Measurement in Higher Education Institutions: A Scoping Review |
| title_full | Administrative Processes Efficiency Measurement in Higher Education Institutions: A Scoping Review |
| title_fullStr | Administrative Processes Efficiency Measurement in Higher Education Institutions: A Scoping Review |
| title_full_unstemmed | Administrative Processes Efficiency Measurement in Higher Education Institutions: A Scoping Review |
| title_short | Administrative Processes Efficiency Measurement in Higher Education Institutions: A Scoping Review |
| title_sort | administrative processes efficiency measurement in higher education institutions a scoping review |
| topic | efficiency quality higher education administrative processes |
| url | https://www.mdpi.com/2227-7102/13/9/855 |
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