Lessons from the five data breaches: Analyzing framed crisis response strategies and crisis severity
To fill a gap of research that explores cyber crisis management, this study analyzed news stories of the five largest data breaches experienced in 2014 by retailers (i.e. Target, Michaels, Neiman Marcus, Home Depot, and Staples). Corporate crisis communication and its news coverage (n = 64) were eva...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2017-01-01
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| Series: | Cogent Business & Management |
| Subjects: | |
| Online Access: | http://dx.doi.org/10.1080/23311975.2017.1354525 |
| _version_ | 1830297093683544064 |
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| author | Bokyung Kim Kristine Johnson Sun-Young Park |
| author_facet | Bokyung Kim Kristine Johnson Sun-Young Park |
| author_sort | Bokyung Kim |
| collection | DOAJ |
| description | To fill a gap of research that explores cyber crisis management, this study analyzed news stories of the five largest data breaches experienced in 2014 by retailers (i.e. Target, Michaels, Neiman Marcus, Home Depot, and Staples). Corporate crisis communication and its news coverage (n = 64) were evaluated for crisis communication strategies and framed situational factors. Despite companies’ use of multiple strategies, newspapers reported their use of advocate strategies more often. Massmediated crisis response strategies were even different among the five companies. Newspapers also reframed crisis severity and crisis controllability. Finally, our findings addressed the key to dealing with the public relations nightmare that would result from a security breach. |
| first_indexed | 2024-12-19T07:27:03Z |
| format | Article |
| id | doaj.art-adef029fa76f4364aa7e86c9e2d5e88d |
| institution | Directory Open Access Journal |
| issn | 2331-1975 |
| language | English |
| last_indexed | 2024-12-19T07:27:03Z |
| publishDate | 2017-01-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Cogent Business & Management |
| spelling | doaj.art-adef029fa76f4364aa7e86c9e2d5e88d2022-12-21T20:30:48ZengTaylor & Francis GroupCogent Business & Management2331-19752017-01-014110.1080/23311975.2017.13545251354525Lessons from the five data breaches: Analyzing framed crisis response strategies and crisis severityBokyung Kim0Kristine Johnson1Sun-Young Park2College of Communication and Creative Arts, Rowan UniversityCollege of Communication and Creative Arts, Rowan UniversityCollege of Liberal Arts, University of MassachusettsTo fill a gap of research that explores cyber crisis management, this study analyzed news stories of the five largest data breaches experienced in 2014 by retailers (i.e. Target, Michaels, Neiman Marcus, Home Depot, and Staples). Corporate crisis communication and its news coverage (n = 64) were evaluated for crisis communication strategies and framed situational factors. Despite companies’ use of multiple strategies, newspapers reported their use of advocate strategies more often. Massmediated crisis response strategies were even different among the five companies. Newspapers also reframed crisis severity and crisis controllability. Finally, our findings addressed the key to dealing with the public relations nightmare that would result from a security breach.http://dx.doi.org/10.1080/23311975.2017.1354525security breachdata breachcyber crisis communicationcorporate public relations and strategic communicationinformation management |
| spellingShingle | Bokyung Kim Kristine Johnson Sun-Young Park Lessons from the five data breaches: Analyzing framed crisis response strategies and crisis severity Cogent Business & Management security breach data breach cyber crisis communication corporate public relations and strategic communication information management |
| title | Lessons from the five data breaches: Analyzing framed crisis response strategies and crisis severity |
| title_full | Lessons from the five data breaches: Analyzing framed crisis response strategies and crisis severity |
| title_fullStr | Lessons from the five data breaches: Analyzing framed crisis response strategies and crisis severity |
| title_full_unstemmed | Lessons from the five data breaches: Analyzing framed crisis response strategies and crisis severity |
| title_short | Lessons from the five data breaches: Analyzing framed crisis response strategies and crisis severity |
| title_sort | lessons from the five data breaches analyzing framed crisis response strategies and crisis severity |
| topic | security breach data breach cyber crisis communication corporate public relations and strategic communication information management |
| url | http://dx.doi.org/10.1080/23311975.2017.1354525 |
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