Satisfaction of insured workers, providers and employers to private clinics network in social insurance project of Hat Yai Hospital, Songkhla Province
Health insurance is very important for workers. All the workers have to choose one hospital for their health care. Hat Yai Hospital has contracts for many office workers, and has 30 private clinics in its network. Each year all the clinics have to be evaluated by The Board of Health Insurance Servic...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Prince of Songkla University
2003-06-01
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| Series: | Journal of Health Science and Medical Research (JHSMR) |
| Subjects: | |
| Online Access: | https://www.jhsmr.org/index.php/jhsmr/article/view/448 |
| _version_ | 1818533792408666112 |
|---|---|
| author | N Apakupakul R Jirakarnvisul |
| author_facet | N Apakupakul R Jirakarnvisul |
| author_sort | N Apakupakul |
| collection | DOAJ |
| description | Health insurance is very important for workers. All the workers have to choose one hospital for their health care. Hat Yai Hospital has contracts for many office workers, and has 30 private clinics in its network. Each year all the clinics have to be evaluated by The Board of Health Insurance Services of Hat Yai Hospital. This cross-sectional study aimed to evaluate satisfaction with the health care services of the private clinic network of Hat Yai Hospital. Data were collected during July-November 2000 by interviewing 265 insured workers, and in-depth interviews with 30 doctors (the owners of the 30 clinics in the network), proprietors of 2 factories and 2 social welfare officers. The results were : 1) 71.7% of the insured workers were female, average age 37.8 years old, using the service an average of 4.6 ± 2.6 times per year, average 7.8 ± 3.4 minutes for a physical examination. All chose Hat Yai Hospital because of the network of private clinics with high scores. 2) The insured workers were satisfied with the doctors' services, drugs and the aid of the clinics. 3) All 30 doctors, the proprietors of the 2 factories, and the 2 social welfare officers accepted that the private clinic network was needed for the insured workers and their access to the service. All the clinics must be evaluated by internal and external evaluators.
Conclusion: The private clinic is one choice for the insured workers because they can go to see the doctor whenever they get sick so they will not waste their time waiting. The Board of Health must check the quality of care every 6-12 months. |
| first_indexed | 2024-12-11T18:03:25Z |
| format | Article |
| id | doaj.art-ae7f64f49ea04592aa63b7de13fe9313 |
| institution | Directory Open Access Journal |
| issn | 2586-9981 2630-0559 |
| language | English |
| last_indexed | 2024-12-11T18:03:25Z |
| publishDate | 2003-06-01 |
| publisher | Prince of Songkla University |
| record_format | Article |
| series | Journal of Health Science and Medical Research (JHSMR) |
| spelling | doaj.art-ae7f64f49ea04592aa63b7de13fe93132022-12-22T00:55:49ZengPrince of Songkla UniversityJournal of Health Science and Medical Research (JHSMR)2586-99812630-05592003-06-01212137144462Satisfaction of insured workers, providers and employers to private clinics network in social insurance project of Hat Yai Hospital, Songkhla ProvinceN Apakupakul0R Jirakarnvisul1Epidemiology Unit, Faculty of Medicine, Prince of Songkla University, Hat Yai, Songkhla 90110,Department of Social Medicine, Hat Yai Hospital, Hat Yai, Songkhla 90110,Health insurance is very important for workers. All the workers have to choose one hospital for their health care. Hat Yai Hospital has contracts for many office workers, and has 30 private clinics in its network. Each year all the clinics have to be evaluated by The Board of Health Insurance Services of Hat Yai Hospital. This cross-sectional study aimed to evaluate satisfaction with the health care services of the private clinic network of Hat Yai Hospital. Data were collected during July-November 2000 by interviewing 265 insured workers, and in-depth interviews with 30 doctors (the owners of the 30 clinics in the network), proprietors of 2 factories and 2 social welfare officers. The results were : 1) 71.7% of the insured workers were female, average age 37.8 years old, using the service an average of 4.6 ± 2.6 times per year, average 7.8 ± 3.4 minutes for a physical examination. All chose Hat Yai Hospital because of the network of private clinics with high scores. 2) The insured workers were satisfied with the doctors' services, drugs and the aid of the clinics. 3) All 30 doctors, the proprietors of the 2 factories, and the 2 social welfare officers accepted that the private clinic network was needed for the insured workers and their access to the service. All the clinics must be evaluated by internal and external evaluators. Conclusion: The private clinic is one choice for the insured workers because they can go to see the doctor whenever they get sick so they will not waste their time waiting. The Board of Health must check the quality of care every 6-12 months.https://www.jhsmr.org/index.php/jhsmr/article/view/448insured workershealth care servicehealth insuranceprivate clinicssatisfaction |
| spellingShingle | N Apakupakul R Jirakarnvisul Satisfaction of insured workers, providers and employers to private clinics network in social insurance project of Hat Yai Hospital, Songkhla Province Journal of Health Science and Medical Research (JHSMR) insured workers health care service health insurance private clinics satisfaction |
| title | Satisfaction of insured workers, providers and employers to private clinics network in social insurance project of Hat Yai Hospital, Songkhla Province |
| title_full | Satisfaction of insured workers, providers and employers to private clinics network in social insurance project of Hat Yai Hospital, Songkhla Province |
| title_fullStr | Satisfaction of insured workers, providers and employers to private clinics network in social insurance project of Hat Yai Hospital, Songkhla Province |
| title_full_unstemmed | Satisfaction of insured workers, providers and employers to private clinics network in social insurance project of Hat Yai Hospital, Songkhla Province |
| title_short | Satisfaction of insured workers, providers and employers to private clinics network in social insurance project of Hat Yai Hospital, Songkhla Province |
| title_sort | satisfaction of insured workers providers and employers to private clinics network in social insurance project of hat yai hospital songkhla province |
| topic | insured workers health care service health insurance private clinics satisfaction |
| url | https://www.jhsmr.org/index.php/jhsmr/article/view/448 |
| work_keys_str_mv | AT napakupakul satisfactionofinsuredworkersprovidersandemployerstoprivateclinicsnetworkinsocialinsuranceprojectofhatyaihospitalsongkhlaprovince AT rjirakarnvisul satisfactionofinsuredworkersprovidersandemployerstoprivateclinicsnetworkinsocialinsuranceprojectofhatyaihospitalsongkhlaprovince |