The assessment of service quality for third-party logistics providers in the beverage industry
The assessment of service quality has received increasing attention over the past few decades. The SERVQUAL model is an instrument that is commonly used to quantify the quality of a service. It divides “service quality” into five dimensions: tangibles, responsiveness, reliability, assurance, and emp...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2020-01-01
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| Series: | Cogent Engineering |
| Subjects: | |
| Online Access: | http://dx.doi.org/10.1080/23311916.2020.1785214 |