Usability Testing Analysis on Digital Wallet Applications to Measure User Satisfaction

Usability Testing Analysis on Digital Wallet Applications to Measure User Satisfaction

One of the issues that users of digital wallet apps often face is slow loading, which can cause frustration and disrupt the user experience. In addition, lack of app responsiveness due to server errors is also a complaint of users, which can lower their trust in the app. Another problem is the diffi...

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Bibliographic Details
Main Authors: Nur Mutia Eka Pusparani, Tyas Setiyorini, Frieyadie Frieyadie
Format: Article
Language:English
Published: Kresnamedia Publisher 2023-09-01
Series:Jurnal Riset Informatika
Subjects:
digital wallet apps
usability testing
user satisfaction
task completion rate
Online Access:https://ejournal.kresnamediapublisher.com/index.php/jri/article/view/119

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