Rapid assessment of tiered referral system at a hospital of West Sumatra, Indonesia
Objective: The purpose of this study was to assess patients’ perception on tiered maternal referral system (during pregnancy, delivery, and postpartum) in a hospital of West Sumatra of Indonesia. Materials and Methods: The design was a cross-sectional interview survey. A convenient sampling techniq...
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| Format: | Article |
| Language: | English |
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Universitas Airlangga
2020-12-01
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| Series: | Majalah Obstetri dan Ginekologi |
| Subjects: | |
| Online Access: | https://e-journal.unair.ac.id/MOG/article/view/23678 |
| _version_ | 1819151405995261952 |
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| author | Dian Furwasyih Orsolya Varga |
| author_facet | Dian Furwasyih Orsolya Varga |
| author_sort | Dian Furwasyih |
| collection | DOAJ |
| description | Objective: The purpose of this study was to assess patients’ perception on tiered maternal referral system (during pregnancy, delivery, and postpartum) in a hospital of West Sumatra of Indonesia.
Materials and Methods: The design was a cross-sectional interview survey. A convenient sampling technique was used to recruit 134 sample. Our study was approved by the Committee of the Research Ethics of the Faculty of Medicine, Andalas University number 002/KEP/FK/2018. An interview guideline was prepared and translated into Bahasa Indonesia. There were two interviewers recruited and trained to collect information for the study. Each interview took approximately 12 minutes and were recorded using mobile phone. Data from the interviews were analysed by using QSR NVIVO 10 and MS Excel 2010.
Results: The vast majority of the respondents reported that there was sufficient understanding of the services and the structure of the overall tiered referral system. The complaints addressed the issue of administrative procedure, accessibility, and equity, waiting time and card activation, ease of obtaining referral letter in the primary level of healthcare, and transport duration when the patient has to be referred to advance level of healthcare.
Conclusion: The functional use of electronic referral system is an urge for solution. Future studies on patients’ perception and assessment toward healthcare providers’ opinion should be carried out to increase the service quality. |
| first_indexed | 2024-12-22T14:32:53Z |
| format | Article |
| id | doaj.art-af9e7587930041ce88996da2e743362b |
| institution | Directory Open Access Journal |
| issn | 0854-0381 2598-1013 |
| language | English |
| last_indexed | 2024-12-22T14:32:53Z |
| publishDate | 2020-12-01 |
| publisher | Universitas Airlangga |
| record_format | Article |
| series | Majalah Obstetri dan Ginekologi |
| spelling | doaj.art-af9e7587930041ce88996da2e743362b2022-12-21T18:22:42ZengUniversitas AirlanggaMajalah Obstetri dan Ginekologi0854-03812598-10132020-12-0128311912710.20473/mog.V28I32020.119-12711453Rapid assessment of tiered referral system at a hospital of West Sumatra, IndonesiaDian Furwasyih0Orsolya Varga1Midwifery Profession Program, STIKes Mercubaktijaya, PadangDepartment of Preventive Medicine, Faculty of Public Health, Debrecen UniversityObjective: The purpose of this study was to assess patients’ perception on tiered maternal referral system (during pregnancy, delivery, and postpartum) in a hospital of West Sumatra of Indonesia. Materials and Methods: The design was a cross-sectional interview survey. A convenient sampling technique was used to recruit 134 sample. Our study was approved by the Committee of the Research Ethics of the Faculty of Medicine, Andalas University number 002/KEP/FK/2018. An interview guideline was prepared and translated into Bahasa Indonesia. There were two interviewers recruited and trained to collect information for the study. Each interview took approximately 12 minutes and were recorded using mobile phone. Data from the interviews were analysed by using QSR NVIVO 10 and MS Excel 2010. Results: The vast majority of the respondents reported that there was sufficient understanding of the services and the structure of the overall tiered referral system. The complaints addressed the issue of administrative procedure, accessibility, and equity, waiting time and card activation, ease of obtaining referral letter in the primary level of healthcare, and transport duration when the patient has to be referred to advance level of healthcare. Conclusion: The functional use of electronic referral system is an urge for solution. Future studies on patients’ perception and assessment toward healthcare providers’ opinion should be carried out to increase the service quality.https://e-journal.unair.ac.id/MOG/article/view/23678assessment of perceptionreferral systemtiered referral systemhealth insurancewest sumatra |
| spellingShingle | Dian Furwasyih Orsolya Varga Rapid assessment of tiered referral system at a hospital of West Sumatra, Indonesia Majalah Obstetri dan Ginekologi assessment of perception referral system tiered referral system health insurance west sumatra |
| title | Rapid assessment of tiered referral system at a hospital of West Sumatra, Indonesia |
| title_full | Rapid assessment of tiered referral system at a hospital of West Sumatra, Indonesia |
| title_fullStr | Rapid assessment of tiered referral system at a hospital of West Sumatra, Indonesia |
| title_full_unstemmed | Rapid assessment of tiered referral system at a hospital of West Sumatra, Indonesia |
| title_short | Rapid assessment of tiered referral system at a hospital of West Sumatra, Indonesia |
| title_sort | rapid assessment of tiered referral system at a hospital of west sumatra indonesia |
| topic | assessment of perception referral system tiered referral system health insurance west sumatra |
| url | https://e-journal.unair.ac.id/MOG/article/view/23678 |
| work_keys_str_mv | AT dianfurwasyih rapidassessmentoftieredreferralsystematahospitalofwestsumatraindonesia AT orsolyavarga rapidassessmentoftieredreferralsystematahospitalofwestsumatraindonesia |