WORKPLACE INCIVILITY AMONG PORTUGUESE HOTEL EMPLO YEES: IS LACK OF RESPECT BURNING THEM OUT?
Workplace incivility is defined as rude behaviour that violates social norms at work. It has been linked to psychological distress (burnout), mainly in healthcare and educational settings. Burnout is a serious public health concern. Studies addressing the impact of workplace incivility on employee w...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Research Centre for Tourism, Sustainability and Well-being - CinTurs; University of Algarve
2018-03-01
|
| Series: | Journal of Spatial and Organizational Dynamics |
| Subjects: | |
| Online Access: | http://www.cieo.pt/journal/J_1_2018/article5.pdf |
| _version_ | 1811292248406491136 |
|---|---|
| author | Martina Nitzsche Luisa Ribeiro Tito Laneiro |
| author_facet | Martina Nitzsche Luisa Ribeiro Tito Laneiro |
| author_sort | Martina Nitzsche |
| collection | DOAJ |
| description | Workplace incivility is defined as rude behaviour that violates social norms at work. It has been linked to psychological distress (burnout), mainly in healthcare and educational settings. Burnout is a serious public health concern. Studies addressing the impact of workplace incivility on employee well-being in the hospitality industry are scarce. The primary aim of this study was to examine the relationship between workplace incivility and burnout among hotel employees. Cross-sectional data for 385 Portuguese hotel employees (54% male; Mage = 33.9, SD = 11.3) were analysed using bootstrap regression models. Results revealed that (1) supervisor incivility was significantly more frequent than coworker incivility; (2) supervisor and co-worker incivility were significant positive predictors of emotional exhaustion and cynicism, the core components of burnout; (3) supervisor incivility was the stronger predictor of emotional exhaustion, and co-worker incivility the stronger predictor of cynicism; and (4) severe burnout was highly prevalent in our sample. This study provides insight into the phenomena of workplace incivility and burnout among Portuguese hotel employees. Our results have practical value for management strategies aiming to prevent or reduce burnout, which in turn has the potential to enhance individual,
group, customer and organizational outcomes within the hospitality industry. |
| first_indexed | 2024-04-13T04:42:35Z |
| format | Article |
| id | doaj.art-afbb3466ea984c41a21d9920e2ebe53f |
| institution | Directory Open Access Journal |
| issn | 2183-1912 |
| language | English |
| last_indexed | 2024-04-13T04:42:35Z |
| publishDate | 2018-03-01 |
| publisher | Research Centre for Tourism, Sustainability and Well-being - CinTurs; University of Algarve |
| record_format | Article |
| series | Journal of Spatial and Organizational Dynamics |
| spelling | doaj.art-afbb3466ea984c41a21d9920e2ebe53f2022-12-22T03:01:57ZengResearch Centre for Tourism, Sustainability and Well-being - CinTurs; University of AlgarveJournal of Spatial and Organizational Dynamics2183-19122018-03-01VI15271WORKPLACE INCIVILITY AMONG PORTUGUESE HOTEL EMPLO YEES: IS LACK OF RESPECT BURNING THEM OUT?Martina Nitzsche0Luisa Ribeiro1Tito Laneiro2Centre for Research in Psychology, Universidade Autónoma de Lisboa, Lisbon, PortugalCentre for Research in Psychology, Universidade Autónoma de Lisboa, Lisbon, PortugalCentre for Research in Psychology, Universidade Autónoma de Lisboa, Lisbon, PortugalWorkplace incivility is defined as rude behaviour that violates social norms at work. It has been linked to psychological distress (burnout), mainly in healthcare and educational settings. Burnout is a serious public health concern. Studies addressing the impact of workplace incivility on employee well-being in the hospitality industry are scarce. The primary aim of this study was to examine the relationship between workplace incivility and burnout among hotel employees. Cross-sectional data for 385 Portuguese hotel employees (54% male; Mage = 33.9, SD = 11.3) were analysed using bootstrap regression models. Results revealed that (1) supervisor incivility was significantly more frequent than coworker incivility; (2) supervisor and co-worker incivility were significant positive predictors of emotional exhaustion and cynicism, the core components of burnout; (3) supervisor incivility was the stronger predictor of emotional exhaustion, and co-worker incivility the stronger predictor of cynicism; and (4) severe burnout was highly prevalent in our sample. This study provides insight into the phenomena of workplace incivility and burnout among Portuguese hotel employees. Our results have practical value for management strategies aiming to prevent or reduce burnout, which in turn has the potential to enhance individual, group, customer and organizational outcomes within the hospitality industry.http://www.cieo.pt/journal/J_1_2018/article5.pdfWorkplace IncivilityRespectBurnoutHotel Employees |
| spellingShingle | Martina Nitzsche Luisa Ribeiro Tito Laneiro WORKPLACE INCIVILITY AMONG PORTUGUESE HOTEL EMPLO YEES: IS LACK OF RESPECT BURNING THEM OUT? Journal of Spatial and Organizational Dynamics Workplace Incivility Respect Burnout Hotel Employees |
| title | WORKPLACE INCIVILITY AMONG PORTUGUESE HOTEL EMPLO YEES: IS LACK OF RESPECT BURNING THEM OUT? |
| title_full | WORKPLACE INCIVILITY AMONG PORTUGUESE HOTEL EMPLO YEES: IS LACK OF RESPECT BURNING THEM OUT? |
| title_fullStr | WORKPLACE INCIVILITY AMONG PORTUGUESE HOTEL EMPLO YEES: IS LACK OF RESPECT BURNING THEM OUT? |
| title_full_unstemmed | WORKPLACE INCIVILITY AMONG PORTUGUESE HOTEL EMPLO YEES: IS LACK OF RESPECT BURNING THEM OUT? |
| title_short | WORKPLACE INCIVILITY AMONG PORTUGUESE HOTEL EMPLO YEES: IS LACK OF RESPECT BURNING THEM OUT? |
| title_sort | workplace incivility among portuguese hotel emplo yees is lack of respect burning them out |
| topic | Workplace Incivility Respect Burnout Hotel Employees |
| url | http://www.cieo.pt/journal/J_1_2018/article5.pdf |
| work_keys_str_mv | AT martinanitzsche workplaceincivilityamongportuguesehotelemployeesislackofrespectburningthemout AT luisaribeiro workplaceincivilityamongportuguesehotelemployeesislackofrespectburningthemout AT titolaneiro workplaceincivilityamongportuguesehotelemployeesislackofrespectburningthemout |