An experimental test of the effects of online and face-to-face feedback on self-esteem
This study investigated the effect of receiving confirming vs. disconfirming feedback to individuals’ self-disclosure on their self-esteem, the role of giving reciprocal feedback in this relationship, and how these effects differ between online and face-to-face communication. Using a two (communica...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Masaryk University
2017-12-01
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| Series: | Cyberpsychology: Journal of Psychosocial Research on Cyberpspace |
| Subjects: | |
| Online Access: | https://cyberpsychology.eu/article/view/8738 |
| _version_ | 1797248162454306816 |
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| author | Helen G. M. Vossen Maria Koutamanis Joseph B. Walther |
| author_facet | Helen G. M. Vossen Maria Koutamanis Joseph B. Walther |
| author_sort | Helen G. M. Vossen |
| collection | DOAJ |
| description |
This study investigated the effect of receiving confirming vs. disconfirming feedback to individuals’ self-disclosure on their self-esteem, the role of giving reciprocal feedback in this relationship, and how these effects differ between online and face-to-face communication. Using a two (communication mode: online vs. face-to-face) by two (feedback valence: confirming vs. disconfirming) between-subjects experiment, we found that feedback had a significant indirect effect on self-esteem, through the receiver’s reciprocal feedback. This indirect effect of feedback differed in online communication from offline: In online communication, participants reciprocated negative feedback when they received it, more than in face-to-face communication. The reciprocal feedback enhanced their self-esteem in online communication, but not in face-to-face communication. Although people tend to respond more negatively to negative comments in online conversations, the process, overall, boosts rather than hinders their self-esteem.
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| first_indexed | 2024-04-24T20:10:12Z |
| format | Article |
| id | doaj.art-b10b2c86c8734b61b51abe53e1430320 |
| institution | Directory Open Access Journal |
| issn | 1802-7962 |
| language | English |
| last_indexed | 2024-04-24T20:10:12Z |
| publishDate | 2017-12-01 |
| publisher | Masaryk University |
| record_format | Article |
| series | Cyberpsychology: Journal of Psychosocial Research on Cyberpspace |
| spelling | doaj.art-b10b2c86c8734b61b51abe53e14303202024-03-23T13:14:46ZengMasaryk UniversityCyberpsychology: Journal of Psychosocial Research on Cyberpspace1802-79622017-12-0111410.5817/CP2017-4-1An experimental test of the effects of online and face-to-face feedback on self-esteemHelen G. M. VossenMaria KoutamanisJoseph B. Walther This study investigated the effect of receiving confirming vs. disconfirming feedback to individuals’ self-disclosure on their self-esteem, the role of giving reciprocal feedback in this relationship, and how these effects differ between online and face-to-face communication. Using a two (communication mode: online vs. face-to-face) by two (feedback valence: confirming vs. disconfirming) between-subjects experiment, we found that feedback had a significant indirect effect on self-esteem, through the receiver’s reciprocal feedback. This indirect effect of feedback differed in online communication from offline: In online communication, participants reciprocated negative feedback when they received it, more than in face-to-face communication. The reciprocal feedback enhanced their self-esteem in online communication, but not in face-to-face communication. Although people tend to respond more negatively to negative comments in online conversations, the process, overall, boosts rather than hinders their self-esteem. https://cyberpsychology.eu/article/view/8738Online communicationfeedbackself-esteemreciprocal feedbackonline self-disclosure |
| spellingShingle | Helen G. M. Vossen Maria Koutamanis Joseph B. Walther An experimental test of the effects of online and face-to-face feedback on self-esteem Cyberpsychology: Journal of Psychosocial Research on Cyberpspace Online communication feedback self-esteem reciprocal feedback online self-disclosure |
| title | An experimental test of the effects of online and face-to-face feedback on self-esteem |
| title_full | An experimental test of the effects of online and face-to-face feedback on self-esteem |
| title_fullStr | An experimental test of the effects of online and face-to-face feedback on self-esteem |
| title_full_unstemmed | An experimental test of the effects of online and face-to-face feedback on self-esteem |
| title_short | An experimental test of the effects of online and face-to-face feedback on self-esteem |
| title_sort | experimental test of the effects of online and face to face feedback on self esteem |
| topic | Online communication feedback self-esteem reciprocal feedback online self-disclosure |
| url | https://cyberpsychology.eu/article/view/8738 |
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