Managing the COVID-19 Pandemic: Experience of Managers in Healthcare: A Narrative Inquiry
The pandemic represented a challenge for hospital managers at different levels, required to reorganise services without compromising care. This study aimed to analyse the experiences of hospital managers during the COVID-19 pandemic. A narrative inquiry was conducted in a multisite acute hospital. D...
| Main Authors: | , , , , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2024-02-01
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| Series: | Healthcare |
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| Online Access: | https://www.mdpi.com/2227-9032/12/4/447 |
| _version_ | 1797298162694619136 |
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| author | Angela Tolotti Sarah Jayne Liptrott Loris Bonetti Shaila Cavatorti Davide Sari Luigi Caoduro Annette Biegger Alessandro Bressan Dario Valcarenghi |
| author_facet | Angela Tolotti Sarah Jayne Liptrott Loris Bonetti Shaila Cavatorti Davide Sari Luigi Caoduro Annette Biegger Alessandro Bressan Dario Valcarenghi |
| author_sort | Angela Tolotti |
| collection | DOAJ |
| description | The pandemic represented a challenge for hospital managers at different levels, required to reorganise services without compromising care. This study aimed to analyse the experiences of hospital managers during the COVID-19 pandemic. A narrative inquiry was conducted in a multisite acute hospital. Data were collected through narratives and open-ended questions. Direct and non-direct-care managers were invited to participate. Data were analyzed considering Clandinin & Connelly’s (2000) framework and Braun & Clarke, (2006). Thirty-six narratives and open-ended question responses were analysed. Participants were nurses (<i>n</i> = 20), doctors, technicians, administrative and hospitality service managers. Themes were grouped into three narrative dimensions: (1) personal—“the emergency engulfed us”, (2) practical/professional—“managing the pandemic”, (3) social—“the strength of the team and people”. Different narrative threads were identified between direct-care and non direct-care managers. Problems faced, factors helpful for management and suggestions for improvement were also reported. The pandemic had an important impact on managers and their roles, in terms of the need for clear concise information, staff support, and adequate professional and technical resources. A sense of unity and belonging facilitated management. |
| first_indexed | 2024-03-07T22:30:53Z |
| format | Article |
| id | doaj.art-b16515068ad147d382733c9d3343fda6 |
| institution | Directory Open Access Journal |
| issn | 2227-9032 |
| language | English |
| last_indexed | 2024-03-07T22:30:53Z |
| publishDate | 2024-02-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Healthcare |
| spelling | doaj.art-b16515068ad147d382733c9d3343fda62024-02-23T15:18:16ZengMDPI AGHealthcare2227-90322024-02-0112444710.3390/healthcare12040447Managing the COVID-19 Pandemic: Experience of Managers in Healthcare: A Narrative InquiryAngela Tolotti0Sarah Jayne Liptrott1Loris Bonetti2Shaila Cavatorti3Davide Sari4Luigi Caoduro5Annette Biegger6Alessandro Bressan7Dario Valcarenghi8Nursing Development and Research Unit, Oncology Institute of Southern Switzerland, Ente Ospedaliero Cantonale (EOC), via Gallino 12, 6500 Bellinzona, SwitzerlandNursing Development and Research Unit, Oncology Institute of Southern Switzerland, Ente Ospedaliero Cantonale (EOC), via Gallino 12, 6500 Bellinzona, SwitzerlandNursing Development and Research Unit, Oncology Institute of Southern Switzerland, Ente Ospedaliero Cantonale (EOC), via Gallino 12, 6500 Bellinzona, SwitzerlandDepartment of Nursing, Regional Hospital of Bellinzona e Valli, Ente Ospedaliero Cantonale (EOC), via Gallino 12, 6500 Bellinzona, SwitzerlandDepartment of Nursing, Oncology Institute of Southern Switzerland, Ente Ospedaliero Cantonale (EOC), via Gallino 12, 6500 Bellinzona, SwitzerlandDepartment of Nursing, Pediatric Institute of Southern Switzerland, Ente Ospedaliero Cantonale (EOC), via Gallino 12, 6500 Bellinzona, SwitzerlandNursing Direction Department, Ente Ospedaliero Cantonale (EOC), viale Officina 3, 6500 Bellinzona, SwitzerlandHospital Directorate, Regional Hospital of Bellinzona e Valli, Ente Ospedaliero Cantonale (EOC), via Gallino 12, 6500 Bellinzona, SwitzerlandNursing Development and Research Unit, Oncology Institute of Southern Switzerland, Ente Ospedaliero Cantonale (EOC), via Gallino 12, 6500 Bellinzona, SwitzerlandThe pandemic represented a challenge for hospital managers at different levels, required to reorganise services without compromising care. This study aimed to analyse the experiences of hospital managers during the COVID-19 pandemic. A narrative inquiry was conducted in a multisite acute hospital. Data were collected through narratives and open-ended questions. Direct and non-direct-care managers were invited to participate. Data were analyzed considering Clandinin & Connelly’s (2000) framework and Braun & Clarke, (2006). Thirty-six narratives and open-ended question responses were analysed. Participants were nurses (<i>n</i> = 20), doctors, technicians, administrative and hospitality service managers. Themes were grouped into three narrative dimensions: (1) personal—“the emergency engulfed us”, (2) practical/professional—“managing the pandemic”, (3) social—“the strength of the team and people”. Different narrative threads were identified between direct-care and non direct-care managers. Problems faced, factors helpful for management and suggestions for improvement were also reported. The pandemic had an important impact on managers and their roles, in terms of the need for clear concise information, staff support, and adequate professional and technical resources. A sense of unity and belonging facilitated management.https://www.mdpi.com/2227-9032/12/4/447narrative inquiryCOVID-19nurse administratorsnarrationorganizationadministration |
| spellingShingle | Angela Tolotti Sarah Jayne Liptrott Loris Bonetti Shaila Cavatorti Davide Sari Luigi Caoduro Annette Biegger Alessandro Bressan Dario Valcarenghi Managing the COVID-19 Pandemic: Experience of Managers in Healthcare: A Narrative Inquiry Healthcare narrative inquiry COVID-19 nurse administrators narration organization administration |
| title | Managing the COVID-19 Pandemic: Experience of Managers in Healthcare: A Narrative Inquiry |
| title_full | Managing the COVID-19 Pandemic: Experience of Managers in Healthcare: A Narrative Inquiry |
| title_fullStr | Managing the COVID-19 Pandemic: Experience of Managers in Healthcare: A Narrative Inquiry |
| title_full_unstemmed | Managing the COVID-19 Pandemic: Experience of Managers in Healthcare: A Narrative Inquiry |
| title_short | Managing the COVID-19 Pandemic: Experience of Managers in Healthcare: A Narrative Inquiry |
| title_sort | managing the covid 19 pandemic experience of managers in healthcare a narrative inquiry |
| topic | narrative inquiry COVID-19 nurse administrators narration organization administration |
| url | https://www.mdpi.com/2227-9032/12/4/447 |
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