A Study of the Relation between Service Quality, Customer Satisfaction and Bank Performance of Rastin Profit and Loss Sharing Banking Using Partial Least Squares Method
Melli Bank of Iran, as the largest Islamic bank, implemented the Rastin Profit and Loss Sharing plan for the first time in the world. The purpose of this plan was to remove any trace of usury in banking operations. <br />This article studies the relationship between service quality in this sys...
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| Format: | Article |
| Language: | fas |
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Imam Sadiq University
2012-10-01
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| Series: | تحقیقات مالی اسلامی (پیوسته) |
| Subjects: | |
| Online Access: | http://ifr.journals.isu.ac.ir/article_1533_47d776af47ad29c6e847596672d5c76a.pdf |
| _version_ | 1818418057972809728 |
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| author | Mahdi Hamzehpoor Roohollah Mohammadi Hoda Hosseinifar |
| author_facet | Mahdi Hamzehpoor Roohollah Mohammadi Hoda Hosseinifar |
| author_sort | Mahdi Hamzehpoor |
| collection | DOAJ |
| description | Melli Bank of Iran, as the largest Islamic bank, implemented the Rastin Profit and Loss Sharing plan for the first time in the world. The purpose of this plan was to remove any trace of usury in banking operations. <br />This article studies the relationship between service quality in this system with customer satisfaction and bank performance. To this end, we collected 35 of this type of banking customers as samples and distributed questionnaires among them. The data were analyzed with partial least squares method. The result illustrates that there is significant relationship between service quality, customer satisfaction and bank performance. Also, service quality has had the most effect on customer satisfaction and customer satisfaction has had a significant effect on banking performance in Rastin Profit and Loss Sharing Banking. |
| first_indexed | 2024-12-14T12:16:38Z |
| format | Article |
| id | doaj.art-b16d82001f4247a69bd6365935e275ac |
| institution | Directory Open Access Journal |
| issn | 2251-8290 2588-6584 |
| language | fas |
| last_indexed | 2024-12-14T12:16:38Z |
| publishDate | 2012-10-01 |
| publisher | Imam Sadiq University |
| record_format | Article |
| series | تحقیقات مالی اسلامی (پیوسته) |
| spelling | doaj.art-b16d82001f4247a69bd6365935e275ac2022-12-21T23:01:38ZfasImam Sadiq Universityتحقیقات مالی اسلامی (پیوسته)2251-82902588-65842012-10-0121991141533A Study of the Relation between Service Quality, Customer Satisfaction and Bank Performance of Rastin Profit and Loss Sharing Banking Using Partial Least Squares MethodMahdi Hamzehpoor0Roohollah Mohammadi1Hoda Hosseinifar2PhD in Management, Allameh Tabatabai UniversityMaster of Socio-Economic Systems, Researcher of Novin Pajouhan InstituteMaster of Entrepreneurship Management, University of TehranMelli Bank of Iran, as the largest Islamic bank, implemented the Rastin Profit and Loss Sharing plan for the first time in the world. The purpose of this plan was to remove any trace of usury in banking operations. <br />This article studies the relationship between service quality in this system with customer satisfaction and bank performance. To this end, we collected 35 of this type of banking customers as samples and distributed questionnaires among them. The data were analyzed with partial least squares method. The result illustrates that there is significant relationship between service quality, customer satisfaction and bank performance. Also, service quality has had the most effect on customer satisfaction and customer satisfaction has had a significant effect on banking performance in Rastin Profit and Loss Sharing Banking.http://ifr.journals.isu.ac.ir/article_1533_47d776af47ad29c6e847596672d5c76a.pdfrastin profit and loss sharingbank performancecustomer satisfactionservice qualitypartial least squares (pls) method |
| spellingShingle | Mahdi Hamzehpoor Roohollah Mohammadi Hoda Hosseinifar A Study of the Relation between Service Quality, Customer Satisfaction and Bank Performance of Rastin Profit and Loss Sharing Banking Using Partial Least Squares Method تحقیقات مالی اسلامی (پیوسته) rastin profit and loss sharing bank performance customer satisfaction service quality partial least squares (pls) method |
| title | A Study of the Relation between Service Quality, Customer Satisfaction and Bank Performance of Rastin Profit and Loss Sharing Banking Using Partial Least Squares Method |
| title_full | A Study of the Relation between Service Quality, Customer Satisfaction and Bank Performance of Rastin Profit and Loss Sharing Banking Using Partial Least Squares Method |
| title_fullStr | A Study of the Relation between Service Quality, Customer Satisfaction and Bank Performance of Rastin Profit and Loss Sharing Banking Using Partial Least Squares Method |
| title_full_unstemmed | A Study of the Relation between Service Quality, Customer Satisfaction and Bank Performance of Rastin Profit and Loss Sharing Banking Using Partial Least Squares Method |
| title_short | A Study of the Relation between Service Quality, Customer Satisfaction and Bank Performance of Rastin Profit and Loss Sharing Banking Using Partial Least Squares Method |
| title_sort | study of the relation between service quality customer satisfaction and bank performance of rastin profit and loss sharing banking using partial least squares method |
| topic | rastin profit and loss sharing bank performance customer satisfaction service quality partial least squares (pls) method |
| url | http://ifr.journals.isu.ac.ir/article_1533_47d776af47ad29c6e847596672d5c76a.pdf |
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