How consultation-relational empathy and demographics influence satisfaction with primary antenatal health care: evidence from rural Nigeria
Objectives: This study aims to explore the role of consultation and relational empathy (CARE) and socio-demographic profile as predictors of patients’ satisfaction among pregnant women attending antenatal care (ANC) in selected public primary health facilities in rural sub-districts of Saki, Oyo Sta...
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| Format: | Article |
| Language: | English |
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KeAi Communications Co., Ltd.
2022-12-01
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| Series: | Global Health Journal |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2414644722000720 |
| _version_ | 1797869712752771072 |
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| author | Ajibola A. Ishola Kolawole Lateef Kazeem |
| author_facet | Ajibola A. Ishola Kolawole Lateef Kazeem |
| author_sort | Ajibola A. Ishola |
| collection | DOAJ |
| description | Objectives: This study aims to explore the role of consultation and relational empathy (CARE) and socio-demographic profile as predictors of patients’ satisfaction among pregnant women attending antenatal care (ANC) in selected public primary health facilities in rural sub-districts of Saki, Oyo State, Nigeria. Methods: This cross-sectional study recruited a total of 582 pregnant women in four primary health centers. Expectant mothers responded to a questionnaire covering demographic characteristics, clinic visitation, CARE, and patients’ satisfaction. All data was analyzed using descriptive, univariate and multivariate statistical tools. P < 0.05 level was considered statistically significance. Results: Findings revealed that the participants had a mean age of 23.15±5.23 years. The pattern of patients’ satisfaction revealed that 13.40% (78/582) were highly satisfied with the health care received compared to 86.60% (504/582) with moderate to low satisfaction ratings with ANC. Highly satisfied patients placed higher value on technical quality, interpersonal relation, communication, financial aspects, time spent and accessibility convenience (P = 0.001). Multiple linear regression model indicated that relational empathy (β = 0.28, P < 0.001), 2nd trimester of pregnancy (β = 0.13, P = 0.01), age categories of 30‒< 40 years (β = −0.12, P = 0.02), and 40‒< 50 years (β = −0.11, P = 0.04), religious affiliation (β = 0.10, P = 0.03) predicted satisfaction with ANC. Conclusion: Low patients’ satisfaction with antenatal healthcare services resulting from hostile attitudes from health workers has implication for the delivery and acceptability of services offered to eradicate maternal mortality globally. Thus, regular training and re-training of health care personnel in frequent contact and interaction with patients will go a long way in reducing untoward work attitude and maternal mortality in rural ANC centers globally. |
| first_indexed | 2024-04-10T00:16:56Z |
| format | Article |
| id | doaj.art-b233a4f6cd554cc180029f4d52b74f52 |
| institution | Directory Open Access Journal |
| issn | 2096-3947 |
| language | English |
| last_indexed | 2024-04-10T00:16:56Z |
| publishDate | 2022-12-01 |
| publisher | KeAi Communications Co., Ltd. |
| record_format | Article |
| series | Global Health Journal |
| spelling | doaj.art-b233a4f6cd554cc180029f4d52b74f522023-03-16T05:05:48ZengKeAi Communications Co., Ltd.Global Health Journal2096-39472022-12-0164192197How consultation-relational empathy and demographics influence satisfaction with primary antenatal health care: evidence from rural NigeriaAjibola A. Ishola0Kolawole Lateef Kazeem1Department of Psychology, University of Ibadan, Ibadan, Nigeria; Corresponding author:Department of Sociology, College of Management and Social Science, Fountain University, Osogbo, NigeriaObjectives: This study aims to explore the role of consultation and relational empathy (CARE) and socio-demographic profile as predictors of patients’ satisfaction among pregnant women attending antenatal care (ANC) in selected public primary health facilities in rural sub-districts of Saki, Oyo State, Nigeria. Methods: This cross-sectional study recruited a total of 582 pregnant women in four primary health centers. Expectant mothers responded to a questionnaire covering demographic characteristics, clinic visitation, CARE, and patients’ satisfaction. All data was analyzed using descriptive, univariate and multivariate statistical tools. P < 0.05 level was considered statistically significance. Results: Findings revealed that the participants had a mean age of 23.15±5.23 years. The pattern of patients’ satisfaction revealed that 13.40% (78/582) were highly satisfied with the health care received compared to 86.60% (504/582) with moderate to low satisfaction ratings with ANC. Highly satisfied patients placed higher value on technical quality, interpersonal relation, communication, financial aspects, time spent and accessibility convenience (P = 0.001). Multiple linear regression model indicated that relational empathy (β = 0.28, P < 0.001), 2nd trimester of pregnancy (β = 0.13, P = 0.01), age categories of 30‒< 40 years (β = −0.12, P = 0.02), and 40‒< 50 years (β = −0.11, P = 0.04), religious affiliation (β = 0.10, P = 0.03) predicted satisfaction with ANC. Conclusion: Low patients’ satisfaction with antenatal healthcare services resulting from hostile attitudes from health workers has implication for the delivery and acceptability of services offered to eradicate maternal mortality globally. Thus, regular training and re-training of health care personnel in frequent contact and interaction with patients will go a long way in reducing untoward work attitude and maternal mortality in rural ANC centers globally.http://www.sciencedirect.com/science/article/pii/S2414644722000720Consultation and relational empathyPatients' satisfactionAntenatal care (ANC)Pregnant women |
| spellingShingle | Ajibola A. Ishola Kolawole Lateef Kazeem How consultation-relational empathy and demographics influence satisfaction with primary antenatal health care: evidence from rural Nigeria Global Health Journal Consultation and relational empathy Patients' satisfaction Antenatal care (ANC) Pregnant women |
| title | How consultation-relational empathy and demographics influence satisfaction with primary antenatal health care: evidence from rural Nigeria |
| title_full | How consultation-relational empathy and demographics influence satisfaction with primary antenatal health care: evidence from rural Nigeria |
| title_fullStr | How consultation-relational empathy and demographics influence satisfaction with primary antenatal health care: evidence from rural Nigeria |
| title_full_unstemmed | How consultation-relational empathy and demographics influence satisfaction with primary antenatal health care: evidence from rural Nigeria |
| title_short | How consultation-relational empathy and demographics influence satisfaction with primary antenatal health care: evidence from rural Nigeria |
| title_sort | how consultation relational empathy and demographics influence satisfaction with primary antenatal health care evidence from rural nigeria |
| topic | Consultation and relational empathy Patients' satisfaction Antenatal care (ANC) Pregnant women |
| url | http://www.sciencedirect.com/science/article/pii/S2414644722000720 |
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