Using Design Thinking Principles to Improve Outpatients’ Experiences in Hospital Pharmacies: A Case Study of Two Hospitals in Asir Region, Saudi Arabia
<i>Introduction:</i> Design thinking, an innovative problem-solving approach, has gained wide popularity in healthcare disciplines. The aim of this work is to improve outpatients’ experiences in hospital pharmacies in two hospitals in Asir region, Saudi Arabia. <i>Methods</i>...
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| Format: | Article |
| Language: | English |
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MDPI AG
2021-07-01
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| Series: | Healthcare |
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| Online Access: | https://www.mdpi.com/2227-9032/9/7/854 |
| _version_ | 1797527123433357312 |
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| author | Dalia Almaghaslah Abdulrhman Alsayari Saleh Ali Alyahya Rana Alshehri Khawlah Alqadi Sumiah Alasmari |
| author_facet | Dalia Almaghaslah Abdulrhman Alsayari Saleh Ali Alyahya Rana Alshehri Khawlah Alqadi Sumiah Alasmari |
| author_sort | Dalia Almaghaslah |
| collection | DOAJ |
| description | <i>Introduction:</i> Design thinking, an innovative problem-solving approach, has gained wide popularity in healthcare disciplines. The aim of this work is to improve outpatients’ experiences in hospital pharmacies in two hospitals in Asir region, Saudi Arabia. <i>Methods</i>: The design thinking approach, adopted from Stanford University’s D-School, was used in this study. <i>Results</i>: Several problems were identified: lack of comfortable environment in the pharmacies’ waiting area, lack of a queue management system, and workflow inefficiencies related to ordering and supplies of medicines. A prototype was proposed to overcome these challenges. <i>Discussion and Conclusion</i>: The design thinking approach helped in identifying end-user (patients visiting outpatient pharmacies) values and desires and provided an understanding of their struggles. It also proposed tailored solutions that could improve patients’ experiences while using the services of the outpatient pharmacies. |
| first_indexed | 2024-03-10T09:38:31Z |
| format | Article |
| id | doaj.art-b2ca2e1fcae9495c92873a2dfe44e8f4 |
| institution | Directory Open Access Journal |
| issn | 2227-9032 |
| language | English |
| last_indexed | 2024-03-10T09:38:31Z |
| publishDate | 2021-07-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Healthcare |
| spelling | doaj.art-b2ca2e1fcae9495c92873a2dfe44e8f42023-11-22T03:52:23ZengMDPI AGHealthcare2227-90322021-07-019785410.3390/healthcare9070854Using Design Thinking Principles to Improve Outpatients’ Experiences in Hospital Pharmacies: A Case Study of Two Hospitals in Asir Region, Saudi ArabiaDalia Almaghaslah0Abdulrhman Alsayari1Saleh Ali Alyahya2Rana Alshehri3Khawlah Alqadi4Sumiah Alasmari5Department of Clinical Pharmacy, College of Pharmacy, King Khalid University, Abha 61441, Saudi ArabiaDepartment of Pharmacognosy, College of Pharmacy, King Khalid University, Abha 61441, Saudi ArabiaMedical Supportive Services, Health Affairs, Asir Region, Ministry of Health, Abha 61441, Saudi ArabiaCollege of Pharmacy, King Khalid University, Abha 61441, Saudi ArabiaCollege of Pharmacy, King Khalid University, Abha 61441, Saudi ArabiaCollege of Pharmacy, King Khalid University, Abha 61441, Saudi Arabia<i>Introduction:</i> Design thinking, an innovative problem-solving approach, has gained wide popularity in healthcare disciplines. The aim of this work is to improve outpatients’ experiences in hospital pharmacies in two hospitals in Asir region, Saudi Arabia. <i>Methods</i>: The design thinking approach, adopted from Stanford University’s D-School, was used in this study. <i>Results</i>: Several problems were identified: lack of comfortable environment in the pharmacies’ waiting area, lack of a queue management system, and workflow inefficiencies related to ordering and supplies of medicines. A prototype was proposed to overcome these challenges. <i>Discussion and Conclusion</i>: The design thinking approach helped in identifying end-user (patients visiting outpatient pharmacies) values and desires and provided an understanding of their struggles. It also proposed tailored solutions that could improve patients’ experiences while using the services of the outpatient pharmacies.https://www.mdpi.com/2227-9032/9/7/854design thinkinghospital pharmacySaudi Arabia |
| spellingShingle | Dalia Almaghaslah Abdulrhman Alsayari Saleh Ali Alyahya Rana Alshehri Khawlah Alqadi Sumiah Alasmari Using Design Thinking Principles to Improve Outpatients’ Experiences in Hospital Pharmacies: A Case Study of Two Hospitals in Asir Region, Saudi Arabia Healthcare design thinking hospital pharmacy Saudi Arabia |
| title | Using Design Thinking Principles to Improve Outpatients’ Experiences in Hospital Pharmacies: A Case Study of Two Hospitals in Asir Region, Saudi Arabia |
| title_full | Using Design Thinking Principles to Improve Outpatients’ Experiences in Hospital Pharmacies: A Case Study of Two Hospitals in Asir Region, Saudi Arabia |
| title_fullStr | Using Design Thinking Principles to Improve Outpatients’ Experiences in Hospital Pharmacies: A Case Study of Two Hospitals in Asir Region, Saudi Arabia |
| title_full_unstemmed | Using Design Thinking Principles to Improve Outpatients’ Experiences in Hospital Pharmacies: A Case Study of Two Hospitals in Asir Region, Saudi Arabia |
| title_short | Using Design Thinking Principles to Improve Outpatients’ Experiences in Hospital Pharmacies: A Case Study of Two Hospitals in Asir Region, Saudi Arabia |
| title_sort | using design thinking principles to improve outpatients experiences in hospital pharmacies a case study of two hospitals in asir region saudi arabia |
| topic | design thinking hospital pharmacy Saudi Arabia |
| url | https://www.mdpi.com/2227-9032/9/7/854 |
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